End of my tether with Sonos
Discussion
Anyone else experiencing connection problems with their system. I store my music in iTunes on a MAC and as an early adopter I have the old style controller. Radio is fine, but I lose connection to my stored music too often, sometime it's simple fix and occasionally I call their support people (who are pretty good). Can anyone recommend a solution?
The only instant thing I can think of that could cause that issue would be your MAC going to sleep and turning off the network port.
I would personally move it across to a NAS drive, then it is awake and available all the time.
Also where are you, one of us dealers might be able to pop in and have a look.
V.
I would personally move it across to a NAS drive, then it is awake and available all the time.
Also where are you, one of us dealers might be able to pop in and have a look.
V.
VEX said:
The only instant thing I can think of that could cause that issue would be your MAC going to sleep and turning off the network port.
I would personally move it across to a NAS drive, then it is awake and available all the time.
Also where are you, one of us dealers might be able to pop in and have a look.
V.
I'm in the Midlands, I've considered a NAS but never had this problem when running windows. As for the cable, the MAC is some distance from my router, not an option unfortunately.I would personally move it across to a NAS drive, then it is awake and available all the time.
Also where are you, one of us dealers might be able to pop in and have a look.
V.
Which Sonos zone do you have hard wired?
I had a similar issue a while ago (Spotify worked, iTunes from Mac did not) and traced it back to a faulty Sonos bridge (my only wired zone) which kept needing to be rebooted. I would never have put it down to this because I couldn't understand why Spotify still worked fine.
The bottom line with Sonos is that if there is anything wrong it throws up some very odd errors. My bridge needed rebooting every day for about a month and just as I had eventually decided to replace it, it fixed itself and has worked ever since.
During the time it was faulty, I would sometimes get Spotify only, sometimes iTunes only, sometimes some of my zones missing, sometimes others, sometimes only one half of a stereo pair working etc etc. Totally random.
I had a similar issue a while ago (Spotify worked, iTunes from Mac did not) and traced it back to a faulty Sonos bridge (my only wired zone) which kept needing to be rebooted. I would never have put it down to this because I couldn't understand why Spotify still worked fine.
The bottom line with Sonos is that if there is anything wrong it throws up some very odd errors. My bridge needed rebooting every day for about a month and just as I had eventually decided to replace it, it fixed itself and has worked ever since.
During the time it was faulty, I would sometimes get Spotify only, sometimes iTunes only, sometimes some of my zones missing, sometimes others, sometimes only one half of a stereo pair working etc etc. Totally random.
kingston12 said:
Which Sonos zone do you have hard wired?
I had a similar issue a while ago (Spotify worked, iTunes from Mac did not) and traced it back to a faulty Sonos bridge (my only wired zone) which kept needing to be rebooted. I would never have put it down to this because I couldn't understand why Spotify still worked fine.
The bottom line with Sonos is that if there is anything wrong it throws up some very odd errors. My bridge needed rebooting every day for about a month and just as I had eventually decided to replace it, it fixed itself and has worked ever since.
During the time it was faulty, I would sometimes get Spotify only, sometimes iTunes only, sometimes some of my zones missing, sometimes others, sometimes only one half of a stereo pair working etc etc. Totally random.
Forgive my ignorance, not sure what exactly what you mean. The bridge is connected directly to the router, I have three zones all operating wirelessly, two with connect amps and one with a connect, attached an amp. I have to reset the bridge, but finding it i the problem now. I am wondering if this is a general conflict with Apple IOS, or whether its related to the controller as I also run sonos from my iphone. I had a similar issue a while ago (Spotify worked, iTunes from Mac did not) and traced it back to a faulty Sonos bridge (my only wired zone) which kept needing to be rebooted. I would never have put it down to this because I couldn't understand why Spotify still worked fine.
The bottom line with Sonos is that if there is anything wrong it throws up some very odd errors. My bridge needed rebooting every day for about a month and just as I had eventually decided to replace it, it fixed itself and has worked ever since.
During the time it was faulty, I would sometimes get Spotify only, sometimes iTunes only, sometimes some of my zones missing, sometimes others, sometimes only one half of a stereo pair working etc etc. Totally random.
How is your Mac connecting to the Sonos network?
MAC (via Wifi) to Router to Sonos Bridge to Sonos Amps/players (via SonosNet/Wifi)
If so it is that first wifi hop that is probably causing the problem, as it is on a different wifi network to the sonos side, so the hop & delays could be to great for it.
Where in the Midlands are you? I have to come up to Liecestershire on Thursday and then next month some time.
V.
MAC (via Wifi) to Router to Sonos Bridge to Sonos Amps/players (via SonosNet/Wifi)
If so it is that first wifi hop that is probably causing the problem, as it is on a different wifi network to the sonos side, so the hop & delays could be to great for it.
Where in the Midlands are you? I have to come up to Liecestershire on Thursday and then next month some time.
V.
I'd also suggest the macs connection as being the issue, If a cable is really that hard to do then it might be worth considering homeplugs of some sort. You may even be able to improve this by investigating which channel your wifi is using. http://www.metageek.net/products/inssider/ is a useful tool for this, it may be that switching channel could help.
While personally I use a Squeezebox based system for audio in my house and not Sonos I do consider a cabled connection to be essential for at least the server machine to prevent the double hop that Vex mentions above.
While personally I use a Squeezebox based system for audio in my house and not Sonos I do consider a cabled connection to be essential for at least the server machine to prevent the double hop that Vex mentions above.
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