Advert upload fail

[Simpo Two]

Tried to advertise my TVR Griffith with PH yesterday, and by the time I got to the final stage it jumped to 'Fiat Abarth'. I went round the loop three times correcting it each time but it still kept going to Fiat Abarth.

So I clicked 'submit' anyway, thinking I could move it afterwards. But I can't, neither can I edit the advert. I had a few photos lined up but couldn't see how to upload them. Links saying 'upload' didn't do anything; dragging just gave me a big photo.

I can see 'manage my advert' but it's stuck in stone, with no photos, as a Fiat Abarth. Could some kind soul assist please?

http://www.pistonheads.com/classifieds/used-cars/a...

[MattDell]

Sorry about that. All sorted.

And thanks for the detailed explanation. That will help us resolve the issue.

[Simpo Two]

Hi Matt,

Thanks very much for putting the advert in the right place

Now how do I add photos? 'Manage my advert' doesn't appear to have any facility other than 'view live' and 'delete'.

For a quick idiot-proof workaround can I e-mail them to you and ask you to do the biz?

[Simpo Two]

I really could do with some photos please; nobody's going to buy it otherwise as it won't show in the default 'newest with photos' and the days are ticking by.

[Simpo Two]

OK so I decided to start all over again.

From 'Select your advert category' I select 'TVR'. Good so far.

But... the second drop-down box gives the options '500, 595, 695 and Punto Evo'. There are not TVRs, they are Fiats. I thought this had been fixed?

Perhaps I can ignore this part and carry on. I enter all the description and click 'Continue'.

But it says '! Model is required'.

So I can only sell a Fiat?


ETA. Decided to proceed anyway. Get to 'add photos' screen. Try dragging first image into big grey box - it opens in Firefox but that is all. So I try clicking 'Photo 1 upload' and a browsing window opens. I select the image file and click 'open' but the window just disappears.

Can someone with the power to upload photos PLEASE contact me so I can mail them over and they can upload them for me?

Edited by Simpo Two on Thursday 27th June 11:57

[MattDell]

You seem to be getting Abarth models on the model drop down. Which browser are you using?

Also, are you supplying a VRM? If so, it should automatically detect what make/model you're selling.

Your best bet is to contact [e-mail] or to call Katie directly at 08720 551 551.

[Simpo Two]

MattDell said:

You seem to be getting Abarth models on the model drop down. Which browser are you using?

Firefox 21.0 it seems.

MattDell said:

Also, are you supplying a VRM? If so, it should automatically detect what make/model you're selling.

Yes. It detects a lot but not the category it seems!

MattDell said:

Your best bet is to contact [e-mail] or to call Katie directly at 08720 551 551.

I did see the premium rate number but avoided it; I'll try an e-mail instead.

Thanks and here's hoping....!

[MattDell]

Let Katie help you with the photos.

I'd still like to see why this is happening. Can you e-mail me your VRM so I can have a closer look?

[Simpo Two]

Have mailed Kate; VRM on its way to you now.

Thanks for the swift replies.

[Simpo Two]

Pleased to report that thanks to sterling work by Matt and Katie all is now fixed.

[MattDell]