Broadband connection problem
Discussion
I ordered BT Broadband Basic pack which arrived yesterday.
I followed the instructions, loaded it all up and plugged it in correctly.
Unfortunately it doesn't work!
So I phoned BT and they tried to offer some solutions. The call took 15 minutes (at 50p per minute) and ended with them saying it could be a fault their end with the line. They are getting back to me.
Anybody offer any 'meantime' information?
I followed the instructions, loaded it all up and plugged it in correctly.
Unfortunately it doesn't work!
So I phoned BT and they tried to offer some solutions. The call took 15 minutes (at 50p per minute) and ended with them saying it could be a fault their end with the line. They are getting back to me.
Anybody offer any 'meantime' information?
What is it doing/not doing?
If it looks like it should work, but comes up with " This page cannot be displayed", then I've had the same problem, with the business pack.
Is your computer set up as a proxy server? That may be what is causing the problem. Other than that, you may get passed around departments on the phone, but you normally get put through to someone that knows what they are doing in the end.
If it looks like it should work, but comes up with " This page cannot be displayed", then I've had the same problem, with the business pack.
Is your computer set up as a proxy server? That may be what is causing the problem. Other than that, you may get passed around departments on the phone, but you normally get put through to someone that knows what they are doing in the end.
Podie said:
Have you had confirmation that the line is broadband enabled…?
I assumed it was as BT said the line was ok to accept broadband.
Big Al. said:
What isn't it doing?
There is no dial tone and it won't connect. I'm getting two up & down symbols in the bottom corner which are brown. The modem light is coming on but DSL is not flashing, which the guy said it should.
lazyitus said:
Have you had confirmation that the line is broadband enabled…?
I assumed it was as BT said the line was ok to accept broadband.
Big Al. said:
What isn't it doing?
There is no dial tone and it won't connect. I'm getting two up & down symbols in the bottom corner which are brown. The modem light is coming on but DSL is not flashing, which the guy said it should.
BT normally send a letter or e-mail (via dial up) to confirm the line is ready.
If the icon is showing borwn then the modem is not "training" correctly…
Could either be a line issue, or an incorrecly installed modem. Without seeing it myself it's hard to help. Sorry.
How long are you waiting?
I have set up broadbean a couple of times. Last time was the work lapdog and what I'd failed to realise is it took about half an hour first time round for the DSL link to establish (since then it's been mostly instant). Was jumping about cussing that it wasn't working, when it just needed me to go and get a cup of coffee and chill out.
Other than that, same as other responses, really.
I have set up broadbean a couple of times. Last time was the work lapdog and what I'd failed to realise is it took about half an hour first time round for the DSL link to establish (since then it's been mostly instant). Was jumping about cussing that it wasn't working, when it just needed me to go and get a cup of coffee and chill out.
Other than that, same as other responses, really.
Podie said:
BT normally send a letter or e-mail (via dial up) to confirm the line is ready.
If the icon is showing borwn then the modem is not "training" correctly…
Could either be a line issue, or an incorrecly installed modem. Without seeing it myself it's hard to help. Sorry.
I got the e-mail of confimation that all was in order for yesterdays connection.
I'm 100% sure the modem is connected properly. The BT man seemed to think its a line problem.
Come round Podie, you can have a look for yourself!
Re reading what you posted:
1) think you need to get positive confirmation from BT that your line's been enabled (as opposed to the fact that it can be - they need to flick a switch in some dusty dungeom somewhere)
2) DSL (if everything else working correctly) should start off flashing at you and when it's "trained" (as Podie said) it should go constant.
Is it something like a "Voyager 100" from BT, then?
Edited to say: well you've answered that - but I'll leave this comment up anyway!
>> Edited by beano500 on Thursday 14th October 14:47
1) think you need to get positive confirmation from BT that your line's been enabled (as opposed to the fact that it can be - they need to flick a switch in some dusty dungeom somewhere)
2) DSL (if everything else working correctly) should start off flashing at you and when it's "trained" (as Podie said) it should go constant.
Is it something like a "Voyager 100" from BT, then?
Edited to say: well you've answered that - but I'll leave this comment up anyway!
>> Edited by beano500 on Thursday 14th October 14:47
lazyitus said:
How long are you waiting?
Long enough for it to display "no dialtone".
Which I find odd, as there is a dial tone on the telephone.
>> Edited by lazyitus on Thursday 14th October 14:46
Are you sure you're trying to "dial up" via the broadbean? "Dial up" suggests just that?
lazyitus said:
BT normally send a letter or e-mail (via dial up) to confirm the line is ready.
If the icon is showing borwn then the modem is not "training" correctly…
Could either be a line issue, or an incorrecly installed modem. Without seeing it myself it's hard to help. Sorry.
I got the e-mail of confimation that all was in order for yesterdays connection.
I'm 100% sure the modem is connected properly. The BT man seemed to think its a line problem.
Come round Podie, you can have a look for yourself!
Happy to do so… although I think you might incur some serious costs…
plotloss said:
Windows also uses Dial up to trick itself into opening a port for the DSL stream.
So its not a dialup session as such, but is resolved as one.
BT use a different jobbie… so you don't see the traditional dialup box.
IIRC they have an icon you double click, then select connect. There isn't a password, as it checks itself against the phone number.
I take it you have put in your user name correctly…?I had BT dsl when it first came out and thats how it worked, you had a dial up network connection, phone number didnt matter and when you clicked connect it would just open the relavent windows socket, resolved the username and off you want.
BT now I think do all this behind the scenes, supressing the username dialog.
Its still happening though.
BT now I think do all this behind the scenes, supressing the username dialog.
Its still happening though.
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