Cannondale warrenty
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TSCfree

Original Poster:

1,681 posts

261 months

Thursday 18th July 2013
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Over 2 weeks now and still Evans Cycles and Cannondale can't sort their st out regarding the paint finish to my Caad 10. Can't believe it that takes this long to make a decision FFS. Forks Yellowing and flaking paint around the rear brake bracket. Am I being fussy?



ShredderXLE

734 posts

189 months

Thursday 18th July 2013
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Forks yellowing I would say yes - there is obviously a defect in the paint or the way it is applied to the carbon for it to discolour.

The brake fixing hole - this has happened on all painted frames I have ever owned as tightening the bolt stresses and crazes the paint. In the past I have touched this in myself with a touch-up paint or a drop of clear nail varnish and its been fine. This also occurs where the rear derailleur is screwed in (not a unpainted hanger), where the wheel sits in the drop outs and where the cup from the bottom bracket fits in. I treat this as where and tear.

TSCfree

Original Poster:

1,681 posts

261 months

Thursday 18th July 2013
quotequote all
ShredderXLE said:
Forks yellowing I would say yes - there is obviously a defect in the paint or the way it is applied to the carbon for it to discolour.

The brake fixing hole - this has happened on all painted frames I have ever owned as tightening the bolt stresses and crazes the paint. In the past I have touched this in myself with a touch-up paint or a drop of clear nail varnish and its been fine. This also occurs where the rear derailleur is screwed in (not a unpainted hanger), where the wheel sits in the drop outs and where the cup from the bottom bracket fits in. I treat this as where and tear.
Would you expect it on a 5 month old bike having had no brake adjustments? Just curious, If its normal then I'll live with it as its not in a too prominent position.

d8mok

1,954 posts

235 months

Thursday 18th July 2013
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i might be miles off here, but surely white paint on alloy or carbon would look different? I assuming the frame is alloy and forks carbon?

anonymous-user

84 months

Thursday 18th July 2013
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I wouldnt worry about either, the paint comes off brake mountings and as suggested, white nail varnish - you must have some lying around! - does the job. I had to do the same thing on my frame as the paint came off with the washer. The discolouration on the forks could be due to contamination but could also just be a result of the bike being left in direct sunlight or something in the same way most red cars fade over time (though I appreciate 6 months isnt long!). My frame is certainly not "Daz" whiter-than-white these days...

I'd see what Evans say but I strongly doubt that it will affect the structural integrity of the forks...

TSCfree

Original Poster:

1,681 posts

261 months

Thursday 18th July 2013
quotequote all
d8mok said:
i might be miles off here, but surely white paint on alloy or carbon would look different? I assuming the frame is alloy and forks carbon?
I'm not a surface finish expert, however the paint would be applied over a primer or surface/filler primer as would the frame. The colour should be the same. If the frame's colour had yellowed too I'd not be bothered.(probably not noticed!)



donfisher

793 posts

196 months

Thursday 18th July 2013
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TSCfree said:
Am I being fussy?
I'm in two minds. It's sort of like the screen on a mobile. Until I get the first scratch I'll carry it around like it's a sort of cross between a baby and a hand grenade. Once that first scratch appears, and after the rage and self loathing has subsided I'm much less precious about it.

Neither issue on your bike are huge in the big scheme of things but I can totally appreciate why they're bugging you. The thing is at some point you'll get the bike back, then you'll drop it or it'll fall over and you'll have some more scratches to hopefully not worry about. At that point though you might regret missing out on a couple of weeks of great weather when you really should've been out riding that bike.

TSCfree

Original Poster:

1,681 posts

261 months

Thursday 18th July 2013
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donfisher said:
TSCfree said:
Am I being fussy?
Yes
It's tweeking my OCD man arghhhhh !

Right, I'll perhaps accept getting out my...er the wife's nail polish, but the forks are definitely going back with minimal riding disruption. About an hour to swap forks over?

KeithR

212 posts

234 months

Thursday 18th July 2013
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ShredderXLE said:
Forks yellowing I would say yes - there is obviously a defect in the paint or the way it is applied to the carbon for it to discolour.

The brake fixing hole - this has happened on all painted frames I have ever owned as tightening the bolt stresses and crazes the paint. In the past I have touched this in myself with a touch-up paint or a drop of clear nail varnish and its been fine. This also occurs where the rear derailleur is screwed in (not a unpainted hanger), where the wheel sits in the drop outs and where the cup from the bottom bracket fits in. I treat this as where and tear.
Give over! How can you say that flaking paint is acceptable wear and tear?! It's practically a new bike, the 105 version by the looks of it, over £1k. I would expect the paintwork to be pristine. It could be the careless Evans mechanics who assembled it. I got my SuperSix from Evans and have just found out they set up all my drive train incorrectly!

To the OP, you are not over-reacting at all. Good luck!

d8mok

1,954 posts

235 months

Friday 19th July 2013
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TSCfree said:
I'm not a surface finish expert, however the paint would be applied over a primer or surface/filler primer as would the frame. The colour should be the same. If the frame's colour had yellowed too I'd not be bothered.(probably not noticed!)
New cars have different colours dependant whether the panel is metal or plastic. My supersix is all carbon so matches fine , but I think this could be the problem. Have you looked at other bikes same as yours to compare?

TSCfree

Original Poster:

1,681 posts

261 months

Friday 19th July 2013
quotequote all
d8mok said:
New cars have different colours dependant whether the panel is metal or plastic. My supersix is all carbon so matches fine , but I think this could be the problem. Have you looked at other bikes same as yours to compare?
Yep saw several on the coast to coast, all looked fine. Had a quick google and can only find 1 other instance of it happening.

TSCfree

Original Poster:

1,681 posts

261 months

Friday 19th July 2013
quotequote all
d8mok said:
New cars have different colours dependant whether the panel is metal or plastic.
Not being funny, but that statement is making me smile. I work with composite and metal panels day to day. I've only ever seen one shade of grey! smile The forks definitely have a paint defect.

tigger1

8,469 posts

251 months

Friday 19th July 2013
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I wouldn't be happy with it on a new bike. It would definitely devalue the bike if you wished to sell it, and that to me is the point (even if you can live with it).

What is the wording of the warranty around the finish / paintwork?


TSCfree

Original Poster:

1,681 posts

261 months

Friday 19th July 2013
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WeirdNeville said:
If I was hanging the bike on a wall, I'd be annoyed.

If I was riding it every day, I'd live with it. Bikes pick up damage over time, you can't be too precious.

that rear brake hangar for example: Annoying, yes. But you're nver, ever going to see that there. I'd touch it up to seal it and stop it getting worse, then forget it was ever there.

I can't see the fork discoloration very well. Does it look much worse in the metal? I.e. instantly noticeable? Perhaps they could swap out another set of forks, it's not a big job to keep a customer happy.
Yes it's a tool to be used. If your brand new white Audi developed a cream bumper, you'd say meh it's not there to be looked at? biggrin

To be fair it does look worse in the metal/carbon.

Taking out all the subjectivity, is there a fault?

TSCfree

Original Poster:

1,681 posts

261 months

Friday 19th July 2013
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WeirdNeville said:
With the forks, yes, certainly. If they're meant to be the same color, and they're not, it's a defect. Part of the challenge of painting the forks a light color I suppose.

I guess that's just what "handmade in the USA" gets you....

(speaking as an owner of a 12 year old CAAD5)
To be fair in the 1700 miles this year I've covered on the 'dale, it has been mechanically perfect.

Andy OH

1,960 posts

280 months

Friday 19th July 2013
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My son's 2013 CAAD10 Ultegra is exactly the same, the forks have discoloured to a nice whitey cream and there are other tiny bits where the paint is not that good. We have thought about taking it back but really can't be bothered as it will only happen again on a new set of forks. Thankfully it's going to become his winter bike soon to make way for a Cannondale Evo Nano Black.

TSCfree

Original Poster:

1,681 posts

261 months

Friday 19th July 2013
quotequote all
Andy OH said:
My son's 2013 CAAD10 Ultegra is exactly the same, the forks have discoloured to a nice whitey cream and there are other tiny bits where the paint is not that good. We have thought about taking it back but really can't be bothered as it will only happen again on a new set of forks. Thankfully it's going to become his winter bike soon to make way for a Cannondale Evo Nano Black.
What happens if you get a st paint job ? You just gonna suck it up......again......
I suppose it would be called qwerky or characterful if it was shod with a Italian name and kind of expected wink

Gizmoish

18,150 posts

239 months

Friday 19th July 2013
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My CAAD8 got the discoloured forks too, after 3-6 months. I assumed it was just 'one of those things'.