New windscreen?

[lingus75]

In 20years of driving never had this! 3months with the turbo and this happens!!

Edited by lingus75 on Saturday 27th July 09:39

[NBTBRV8]

Yes I'd say that would be a new screen. You "might" get away with a repair on the bottom star (it is bad though), but the chip on the outer edge I think would be the death knell. You'll need to decide what you do about it before winter sets in as the moisture will accelerate the crack.

[Chewykneeslider]

Moisture will accellerate the crack?

Hmm, how does that work exactly?

I've had enough of Autoglass spreading their propoganda of doom about chips in your windscreen THEY ALL CRACK EVENTUALLY, SO GET YOUR INSURANCE TO COUGH UP TO US TO FIX IT.

Thats essentially their message.

Cracks might get bigger if the screen flexes, through the body moving around, or through thermal cycling of the glass. Moisture... No.

Also, their other propoganda tack is to suggest that the structural integrity of your roof might be compromised if you happen to roll the car, and your screen has a chip in it.

I would just run the thing, and if it cracks, then get it changed. If you can live with the chips, then leave it as is. If the MOT man condemns it because its straight ahead of the driving position, then get it changed.

[Glassman]

All chips WILL NOT eventually crack.

[mikem7709]

Glassman said:

All chips WILL NOT eventually crack.

YES they will, Gavin told me ...... And He's on t' telly !

[Glassman]

mikem7709 said:

Glassman said:

All chips WILL NOT eventually crack.

YES they will, Gavin told me ...... And He's on t' telly !

He also says that he uses a "unique" resin which, "stays stronger for longer".

What-evs.

[DeeKay17]

Autoglass start off by saying they can repair, but normally will try to convince you to go for replacement. That's why some insurance companies like Admiral don't use them.

I would suggest Googling for a local independent car glass repair/replace and take it there for an honest opinion. Also you should be able to send an independent's invoice to your insurer for reimbursement (less excess, if any - Admiral charge an excess for repair).

Also the note re MOT, worth checking with an MOT garage if a repair will pass, becomes a no brainer if it's a fail point.

Hope that helps...

[Glassman]

DeeKay17 said:

Autoglass start off by saying they can repair, but normally will try to convince you to go for replacement. That's why some insurance companies like Admiral don't use them.

I would suggest Googling for a local independent car glass repair/replace and take it there for an honest opinion. Also you should be able to send an independent's invoice to your insurer for reimbursement (less excess, if any - Admiral charge an excess for repair).

Also the note re MOT, worth checking with an MOT garage if a repair will pass, becomes a no brainer if it's a fail point.

Hope that helps...

Admiral don't use Autoglass because they get a much better - or lower - average invoice deal from National Windscreens. When you call Admiral, the call centre staff have been trained by National Windscreens: you'll get stock answers and like an Admiral-insured PH was telling me a few days back, "It sounded like she was reading from a script." If you were to request/suggest using your own supplier, you will be told to check your policy and they draw your attention to a section which states that in the event of a windscreen claim they will steer you to their preferred supplier and that should you choose not to use them they will only cover 50-quid of the claim.

Edited by Glassman on Saturday 27th July 22:54

[Baldinho]

Had this last year, insured with Aviva, their windscreen 'helpline' is actually run by Autoglass or similar so you can't get anyone but them to replace it through that process.

There are plenty of horror stories of electrics being fried by poorly fitted replacement screens so I rang customer services at Aviva and explained I needed it replaced properly as the risk to them of replacing ecu and anything else damaged by water ingress by a poorly fitted replacement could run to thousands. They took this on board and went with my requested installer which was the contractor to my local OPC.. Ring up your nearest OPC and ssk them which company they use and say you want to use them.

I had to pay for the replacement (c £800) but got the cost back minus the £75 excess.

[anonymous-user]

Baldinho said:

Had this last year, insured with Aviva, their windscreen 'helpline' is actually run by Autoglass or similar so you can't get anyone but them to replace it through that process.

There are plenty of horror stories of electrics being fried by poorly fitted replacement screens so I rang customer services at Aviva and explained I needed it replaced properly as the risk to them of replacing ecu and anything else damaged by water ingress by a poorly fitted replacement could run to thousands. They took this on board and went with my requested installer which was the contractor to my local OPC.. Ring up your nearest OPC and ssk them which company they use and say you want to use them.

I had to pay for the replacement (c £800) but got the cost back minus the £75 excess.

All my cars are insured, through a broker, with aviva. Last year two screens were needed. I called the broker who said I could use whoever I wanted to. One was done by Autoglass, the other by an indie using an original porsche screen, all arranged and overseen by Paragon Porsche.

No problems with either process.

[XGT]

Personally I would get that replaced.

But would put a barge and pole between any of my cars and National Windscreens from personal experience.

[Baldinho]

REALIST123 said:

All my cars are insured, through a broker, with aviva. Last year two screens were needed. I called the broker who said I could use whoever I wanted to. One was done by Autoglass, the other by an indie using an original porsche screen, all arranged and overseen by Paragon Porsche.

No problems with either process.

Mine also through a broker (often favoured on here) I rang him re windscreen and he didn't want to know so had to sort myself.

My renewal just came up he quoted me £850 with £1,050 excess, insured elsewhere for £450 with £250 excess with identical cover.

[David911RSR]

Baldinho said:

Had this last year, insured with Aviva, their windscreen 'helpline' is actually run by Autoglass or similar so you can't get anyone but them to replace it through that process.

There are plenty of horror stories of electrics being fried by poorly fitted replacement screens so I rang customer services at Aviva and explained I needed it replaced properly as the risk to them of replacing ecu and anything else damaged by water ingress by a poorly fitted replacement could run to thousands. They took this on board and went with my requested installer which was the contractor to my local OPC.. Ring up your nearest OPC and ssk them which company they use and say you want to use them.

I had to pay for the replacement (c £800) but got the cost back minus the £75 excess.

My Policy is through Aviva. When my windscreen suffered damage, the first thing I did is call Glassman (a member on this forum). I followed his advice, ( I didn't want one of the Autoglass chimps to replace my windscreen, some may be OK, it is a lottery), and called Aviva.

Make sure you are forwarded to the claims department and not the Windscreen replacement line! I explained the the chap who answered that I wanted to use a specialist and Dealer supplied parts (Porsche), as i owned a specialist car. Glassman was unable to do the work given his location however, he was kind enough to recommend a fitter who he would happily allow to work in his car. I explained this to Aviva, and forwarded the quote I had obtained from Glassman's recommended fitter. To their credit, Aviva, contacted my preferred supplier, and gave permission for the windscreen replacement to take place. This took a couple of calls to sort and my windscreen was replaced the next week.

The chap even sourced new wiper blades fro the dealer when he collected the windscreen and replaced them at cost.

Fantastic service by all involved and thank you to Glassman, for his advice and recommendation.

[lingus75]

The damage caused a big crack not long after the original post. new screen was needed.

Rang the insurer, they sorted a replacement on a Saturday afternoon within 2 hours. Same markings as rest of glass on the car.

Result.

[NBTBRV8]

Chewykneeslider said:

Moisture will accellerate the crack?

Hmm, how does that work exactly?

I've had enough of Autoglass spreading their propoganda of doom about chips in your windscreen THEY ALL CRACK EVENTUALLY, SO GET YOUR INSURANCE TO COUGH UP TO US TO FIX IT.

Thats essentially their message.

Cracks might get bigger if the screen flexes, through the body moving around, or through thermal cycling of the glass. Moisture... No.

Also, their other propoganda tack is to suggest that the structural integrity of your roof might be compromised if you happen to roll the car, and your screen has a chip in it.

I would just run the thing, and if it cracks, then get it changed. If you can live with the chips, then leave it as is. If the MOT man condemns it because its straight ahead of the driving position, then get it changed.

Moisture causes the screen to go milky and in the colder weather as the glass heats and contracts it will crack further.

http://www.autoglassrescue.com/conditions-what-cau...

[zap mc]

lingus75 said:

In 20years of driving never had this! 3months with the turbo and this happens!!

Edited by lingus75 on Saturday 27th July 09:39

both the bits of damage you show are repairable, if you can get as far a Reading let me know and I will meet up and sort it for you...


also Chewykneeslider made some interesting points
"Moisture will accellerate the crack?

Hmm, how does that work exactly?

I've had enough of Autoglass spreading their propoganda of doom about chips in your windscreen THEY ALL CRACK EVENTUALLY, SO GET YOUR INSURANCE TO COUGH UP TO US TO FIX IT.

Thats essentially their message.

Cracks might get bigger if the screen flexes, through the body moving around, or through thermal cycling of the glass. Moisture... No.

Also, their other propoganda tack is to suggest that the structural integrity of your roof might be compromised if you happen to roll the car, and your screen has a chip in it.

I would just run the thing, and if it cracks, then get it changed. If you can live with the chips, then leave it as is. If the MOT man condemns it because its straight ahead of the driving position, then get it changed."

Please be aware that if you get an MOT failure that it CAN be repaired to a barely visible MOT standard despite what many people will try and make you believe.
Also in my opinion it is more risky to get a fake pattern part fitted to your car by Autoglass than to leave the existing damage. Most of the so called "repairs" I have see from Autoglass are not actually repairs at all as they do not rebuild the strength because there is not sufficient resin in the chip to hold it together because the fitters are not skilled in how to do repairs. The parent company of Autoglass are being sued in the USA presently over a death caused by a driver being crushed by their roof in a rollover when the screen that they ( Safelite ) had fitted which popped out on impact due to faulty installation.

Edited by zap mc on Wednesday 31st July 10:02