Delayed flight compensation.

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High folks

Family members were due to fly out to Pakistan on saturday night. The latest news is that the plane will take off tomorrow at 9am (approximately 36 hours late).

From what I've read on the interweb they are entitled to claim compensation. Has anybody done this and, if so, how successful were you and what are the obstacles?

Normally I'm not one to jump on the compensation bandwagon but 36 hours is a joke.

All advice gratefully received.

[Mojooo]

http://europa.eu/legislation_summaries/consumers/p...

http://www.which.co.uk/consumer-rights/problem/i-h...

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Thanks - yes, I've read those. I just wondered if anybody had had any practical experience of claiming compensation.

[Mojooo]

Ask at the desk or look at the website. I dont think there is a set way - they may have a form or you will have to write to them

if they refuse then you will have to sue them

what was the reason for the delay?

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I phoned them up and they denied there was any such law (I get the impression AirBlue are a more Mickey Mouse company than Disney).

The reason for the delay is "technical" In other words the shagged-out Airbus A340 that they've been leasing from some minicab firm in Romford has given up the ghost. Again.

[Centurion07]

I'm sure there was a thread on here a few months ago with someone wanting to claim compo because the flight was delayed by about 4 hours.

I can't remember the outcome though.

[Mojooo]

Centurion07 said:

I'm sure there was a thread on here a few months ago with someone wanting to claim compo because the flight was delayed by about 4 hours.

I can't remember the outcome though.

the amount you get depends on the length of flight and length of delay - in some cases they shoudl also offer food etc if the delay is long

[Siscar]

Everyone is quoting legislation that only applies to EU based airlines or flying from EU airports, this is a non EU airline flying from a non EU airport and so none of it applies.

Unless there is a provision for compensation in their terms of carriage you are u likely to be able to claim any.

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Siscar said:

Everyone is quoting legislation that only applies to EU based airlines or flying from EU airports, this is a non EU airline flying from a non EU airport and so none of it applies.

Unless there is a provision for compensation in their terms of carriage you are u likely to be able to claim any.

Sorry - should have clarified. It's flying from Manchester to Islamabad.

[anonymous-user]

Countdown said:

Sorry - should have clarified. It's flying from Manchester to Islamabad.

Sounds like you're absolutely eligible for compensation then, they will definitely know about it. I expect you're (they're) only eligible for meals and accommodation on the day and the airline will try and get out of it by claiming the technical problem was "extraordinary circumstances".

I think the rules have changed recently making it better for the passenger and less easy for the airline to wriggle out of paying anything. Make sure the information you read is up to date.

Edited by el stovey on Sunday 4th August 08:39

[Siscar]

Countdown said:

Siscar said:

Everyone is quoting legislation that only applies to EU based airlines or flying from EU airports, this is a non EU airline flying from a non EU airport and so none of it applies.

Unless there is a provision for compensation in their terms of carriage you are u likely to be able to claim any.

Sorry - should have clarified. It's flying from Manchester to Islamabad.

OK so you are in free meals and overnight accommodation territory with the option to cancel and get a refund.

Actual compensation depends on the type of technical problem - whether it was something that should have been found in routine maintenance. If it was they should compensate, if it wasn't they don't need to. Of course knowing the true nature of the problem is hard so i wouldn't get your hopes up of getting anything.

[Mojooo]

There have been a coupel of cases recently on this issue and as mentioned the technical breakdown needs to be soemthing outside of their control - not just a breakdown.

One of the reasosn the compensatio nexists is to force airlines to get flights off on time.

[jas xjr]

I heard about this on the radio last night . food - chips and beans, accommodation offered-Birmingham

people will just have to vote with their feet
.

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jas xjr said:

I heard about this on the radio last night . food - chips and beans, accommodation offered-Birmingham

people will just have to vote with their feet
.

Yeah - Birmingham! Talk about rubbing salt into the wound

[Mojooo]

wtf - no hotels all the way between manchester and birmingham.

i am guessing for most people it would be easier to go back home.

[Mojooo]

i am guessing they wanted to do a job lot and take huge groups to one hotel rather than paying for smaller groups to go to different hotels and pay for all the taxis etc

does the law give you the right to cancel and catch another flight?

[Siscar]

Mojooo said:

i am guessing they wanted to do a job lot and take huge groups to one hotel rather than paying for smaller groups to go to different hotels and pay for all the taxis etc

does the law give you the right to cancel and catch another flight?

Yes it does, they can cancel and get a refund.

[jimmyone]

You will get a £7 food voucher

[jas xjr]

it did sound like very shabby treatment , lack of information was one concern

[cptsideways]

Yes we did it with Monarch, they have a dept that dealt with it, we got the cost of our last min ski holiday back in compo, we were delayed 28hrs on the way out & 18hrs on the way back. Took about 4 weeks from application.

Keep a record from flight tracker of the logged flights compared to scheduled