the lazey car salesman thread /part 1
Discussion
I miss the old thread very much and therefore have decided to start a new one. This should be a place for those of us who the gods of this business find unnecessary nuisance, i.e. clients looking for quality customer service. Please remember that because this is PCheads no naming and shaming is allowed. Also we shall ignore the trolls, i.e. sales lot who might want to respond with their usual BS excuses.
Let me kick off with my story.
Not so long ago I decided to buy a used Porsche. I had a specific spec in mind and after a couple of weeks of searching had managed to find one online. Not thinking too much I sent the seller an email with questions after which he should have been after me like a dog after a b
h in heat. Anyway. I waited for two days, sent him a follow up email, not heard anything for a week. A week during which another same spec car became available. This time the seller was keen and managed to secure the sale within one day.
So, my lovelies, what are your stories. Did you come across similar level of incompetency. What would your boss say if you were to lose a 60k deal because you don't want to deal with emails and/or don't like clients who know what they are looking for. Or is 60kgbp not worth attending to these days?
Let me kick off with my story.
Not so long ago I decided to buy a used Porsche. I had a specific spec in mind and after a couple of weeks of searching had managed to find one online. Not thinking too much I sent the seller an email with questions after which he should have been after me like a dog after a b
h in heat. Anyway. I waited for two days, sent him a follow up email, not heard anything for a week. A week during which another same spec car became available. This time the seller was keen and managed to secure the sale within one day. So, my lovelies, what are your stories. Did you come across similar level of incompetency. What would your boss say if you were to lose a 60k deal because you don't want to deal with emails and/or don't like clients who know what they are looking for. Or is 60kgbp not worth attending to these days?
kiethton said:
This won't go well......
I'm not a dealer but when selling cars privately all you get via e-mail (in the majority of cases) is spammers, dreamers and those who want every fianite detail listed but then fail to reply when you actually send it. What's wrong with the phone?
When I'm looking for a car at work (when I should be working) I cant exactly sit at my desk calling people about cars, so Its easier and discreet to send off an email with my questions or ask if they mind me calling at 8pm when I get home.I'm not a dealer but when selling cars privately all you get via e-mail (in the majority of cases) is spammers, dreamers and those who want every fianite detail listed but then fail to reply when you actually send it. What's wrong with the phone?
kiethton said:
This won't go well......
Whykiethton said:
I'm not a dealer but when selling cars privately all you get via e-mail (in the majority of cases) is spammers, dreamers and those who want every fianite detail listed but then fail to reply when you actually send it. What's wrong with the phone?
No spammer would have asked the questions I asked. So, it's 2013, what's wrong with the email.I personally don't respond to email unless it's asking when would be a good time to call. That's if I can be bothered to read them in the first place.
I appreciate there will be a percentage of emails from serious buyers, and some on here will see email as the best method of buying a car, but it's not for me. Many in the trade feel the same.
I appreciate there will be a percentage of emails from serious buyers, and some on here will see email as the best method of buying a car, but it's not for me. Many in the trade feel the same.
Ahh the old "serious buyers phone" argument that always gets trotted out.
I have a simple view on this which is if you're selling a car and the phone is ringing off the hook then of course pick it up and if you can sell the car sell the car.
If the phone isn't ringing and you have emails then perhaps answer them.
It's simple enough, don't advertise an email address if you don't want people to email you.
I have a simple view on this which is if you're selling a car and the phone is ringing off the hook then of course pick it up and if you can sell the car sell the car.
If the phone isn't ringing and you have emails then perhaps answer them.
It's simple enough, don't advertise an email address if you don't want people to email you.
Perhaps he never received the email, perhaps his Internet was down, perhaps your email was worded so st-that it went into the spam folder.
I really have no idea- but surely if you were that interested in the car and you hadn't heard back from the seller within 24 hours you would just pick up the phone?
t-that it went into the spam folder.I really have no idea- but surely if you were that interested in the car and you hadn't heard back from the seller within 24 hours you would just pick up the phone?
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