Insurance Hire Car Help Please

[amirzed]

Need some advice people, this is for a friend of mine whos car was written off in an accident.

Car was parked on road and then destroyed by a another car whos driver has admitted liability to their insurance company - confirmed.
My friend had her car recovered by her own insurance co. who put her in a hire car for 4 working days as per her insurance policy. Her car has been deemed uneconomical to repair and as such written off, her hire car went back yesterday and she is now with no car at all and she needs one. She ring the other insurance company who admitted liability but wont supply her with a hire car as they are not dealing with the claim. They did suggest that her own insurance co. call them with the details of the claim, how far along it is etc and they would then look to supply a car until the car has been paid out on.

She rang her own insurance co. yesterday and asked them to ring the other one and explain etc but the lady on the phone wouldn't, she did say that there is a 3rd party recourse team who might be able to sort this out. Phone lady said she would email them and explain.

So my friend rung this morning to the 3rd party team and they were still seeing if ringing the other insurance co. 'was something they could do'

I don't know anything about how ins companies work but it seems ludacris that someone in her co. can't easily ring the other insurance co. just to confirm details so some sort of hire could be arranged.

Does anyone know if shes got any other options here?

cheers...

[GreatGranny]

Sounds like its in the hands of a Claims Management Company or whatever they are calledbut I'm surprised a hire car hasn't been sorted by now at great expense to the 3rd parties insurance.
There are posters on here who are much more knowledgable about insurance then me.