Discussion
I have been told that one the Michelin tyres on our X5 is defective and needs to be replaced.
Specifically there is a metal band that is too close to the surface of the tyre and hence bulges out around the entire circumference of the tyre. To clarify you can't see metal, just a ring of rubber sticking out a tad further.
I can't see how this can have been caused by a driver, so suspect a manufacturing defect.
Complications are that I've bought the car with the tyre on, so have no receipt for the tyre. It's got plenty of meat on and is not particularly cheap, so it's annoying.
Is this the sort of thing that tyre company's will look at and sort somehow? If so how? Do I stand no chance?
I'm not sure where I stand - anyone know?
Specifically there is a metal band that is too close to the surface of the tyre and hence bulges out around the entire circumference of the tyre. To clarify you can't see metal, just a ring of rubber sticking out a tad further.
I can't see how this can have been caused by a driver, so suspect a manufacturing defect.
Complications are that I've bought the car with the tyre on, so have no receipt for the tyre. It's got plenty of meat on and is not particularly cheap, so it's annoying.
Is this the sort of thing that tyre company's will look at and sort somehow? If so how? Do I stand no chance?
I'm not sure where I stand - anyone know?
You will need to have fitted (and pay for) a new tyre, preferably of the same make. When this has been fitted, you need to ask the fitting agent to return the tyre to the manufacturer (they will do this via their wholesaler) as a complaint tyre, with details of the problem.
The manufacturer will then contact you directly with the outcome of their investigations and if found to be manufacturing defect, a contribution towards the new tyre depending on the life remaining in the complaint tyre.
The manufacturer will then contact you directly with the outcome of their investigations and if found to be manufacturing defect, a contribution towards the new tyre depending on the life remaining in the complaint tyre.
itcaptainslow said:
You will need to have fitted (and pay for) a new tyre, preferably of the same make. When this has been fitted, you need to ask the fitting agent to return the tyre to the manufacturer (they will do this via their wholesaler) as a complaint tyre, with details of the problem.
The manufacturer will then contact you directly with the outcome of their investigations and if found to be manufacturing defect, a contribution towards the new tyre depending on the life remaining in the complaint tyre.
100% this.The manufacturer will then contact you directly with the outcome of their investigations and if found to be manufacturing defect, a contribution towards the new tyre depending on the life remaining in the complaint tyre.
If what you say is true, there's a chance you'll get a 100% credit.
Not the only tyre manufacturer to supply duff stuff.
I had a Pirelli tyre split around the edge of the steel and only the inner thin rubber was keeping the air in!
The tyre fitter said that he often sees this from many other tyre producers too.
Strangely I have never had a budget tyre fail.
I had a Pirelli tyre split around the edge of the steel and only the inner thin rubber was keeping the air in!
The tyre fitter said that he often sees this from many other tyre producers too.
Strangely I have never had a budget tyre fail.
Like this?
That tyre was correctly inflated and the geometry was bang-on too. I can only speculate that the tread has gone on that inside shoulder as the tyre distorted at speed. I thought a wheel bearing had gone and found this as I started to dismantle the car to change it.
I've had 3 Pirelli P-Zero Nero fail on me and have changed to Pilot Sport 3s. I've also had a Maxxis fail. Other than that, no problems with any other tyres apart from Kuhmos which became very noisy and shed their treads very unevenly.
That tyre was correctly inflated and the geometry was bang-on too. I can only speculate that the tread has gone on that inside shoulder as the tyre distorted at speed. I thought a wheel bearing had gone and found this as I started to dismantle the car to change it.
I've had 3 Pirelli P-Zero Nero fail on me and have changed to Pilot Sport 3s. I've also had a Maxxis fail. Other than that, no problems with any other tyres apart from Kuhmos which became very noisy and shed their treads very unevenly.
DaveH23 said:
How old is the tyre and how many miles have been done on it? Are all 4 tyres the same make/model?
I doubt very much they will admit manufacturer defect but maybe a letter to them or a mention on some social media site might get them to offer you something out of goodwill.
No idea. All tyres same make/model, but different size on the front (as spec'd by BMW).I doubt very much they will admit manufacturer defect but maybe a letter to them or a mention on some social media site might get them to offer you something out of goodwill.
Fleckers said:
i assume you have the correct load rated tyres ?
not just the correct speed and size tyres ?
Yes. not just the correct speed and size tyres ?
jamieduff1981 said:
They were 92Y load ratings, OE fit to the best of my knowledge. It's certainly the highest load rating available for the OE model of tyre.
Pics below. look for the band running through the S. Apologies for the condition of the wheels!
ImDesigner said:
That looks more like the tyre has been driven along a kerb to me? Has the pattern just not worn off, showing up as a ring?
This. Is it any where other than in line with the kerbing on the alloy? If you are going down the route of trying to claim, I would try find a tyre supplier who is prepared to not mention the alloy kerbing to Michelin.s_zigmond said:
ImDesigner said:
That looks more like the tyre has been driven along a kerb to me? Has the pattern just not worn off, showing up as a ring?
This. Is it any where other than in line with the kerbing on the alloy? If you are going down the route of trying to claim, I would try find a tyre supplier who is prepared to not mention the alloy kerbing to Michelin.jamieduff1981 said:
Like this?
That tyre was correctly inflated and the geometry was bang-on too.
The evidence on the tyre suggests otherwise. The inside shoulder is clearly worn. This could be as a result of improper inflation pressure (which would have symptoms elsewhere on the tyre) or too much negative toe or camber.That tyre was correctly inflated and the geometry was bang-on too.
That condition (like a failed wheel bearing) is known as heel and toe wear which can be a direct result of both insufficient pressures as well as poor geometry. It can be manifested by a number of other influences, too.
I notice there is also cracking on the join where the tread rubber overlaps the sidewall veneer which is generally accelerated by insufficient inflation pressures, too.
It may just be the camera angle, but if you look at the gap between the rim protector and the rim, it appears to be much further away on the right hand side, like the whole tyre is distorted.
The history of the tyre is unknown, but the scuffed sidewalls and badly kerbed wheels suggested it's suffered a lot of abuse in the past.
The history of the tyre is unknown, but the scuffed sidewalls and badly kerbed wheels suggested it's suffered a lot of abuse in the past.
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