Porsche Assistance France (and a rant)!
Discussion
This was going to start as a rant but in the end is a big thank you to Porsche Assistance France (provided by RAC). In a nutshell I was driving to a fairly remote mountain village in the Pyrenees when I glanced a rock in the road and split the sidewall of my rear tyre. Repair impossible with the superglue infuser provided instead of a spare, so eventually called Porsche Assistance. From that point on I had absolutely magnificent service. Trailer dispatched from nearest town arrived within an hour, took me to tyre depot but then when found they did not have right size took me on to Porsche Perpignan where a suitable tyre was located and fitted. Throughout PA kept in touch with me to advise on progress and then helped to source a tyre which was surprisingly difficult in this part of the world (Cayenne with 21” Michelins). Hats off to PA and in particular Amanda in their control office in Lyon.
Now the rant. I have only had the car a few weeks but it is less than 6 months old and has an extended warranty (with PA) However, I was not provided with any list of contact numbers should I need to contact them. I had to contact Porsche in the UK for the numbers. As an aside, I have had the same issue with all my previous Porsches. Next, I remain surprised at the tendency not to provide some sort of get you home spare wheel. The Cayenne is promoted as a car for wild country (where it is more likely to have problems) and a tyre failure not only more likely but also to have more adverse consequences. The arguments about infrequent punctures and conservation of weight/space don’t really stack up with this sort of car if it is to be used for the purpose intended. Finally why use tyres with fragile sidewalls such as Michelin (or am I being unfair?). Anyway back home now and settled to ponder my day.
Now the rant. I have only had the car a few weeks but it is less than 6 months old and has an extended warranty (with PA) However, I was not provided with any list of contact numbers should I need to contact them. I had to contact Porsche in the UK for the numbers. As an aside, I have had the same issue with all my previous Porsches. Next, I remain surprised at the tendency not to provide some sort of get you home spare wheel. The Cayenne is promoted as a car for wild country (where it is more likely to have problems) and a tyre failure not only more likely but also to have more adverse consequences. The arguments about infrequent punctures and conservation of weight/space don’t really stack up with this sort of car if it is to be used for the purpose intended. Finally why use tyres with fragile sidewalls such as Michelin (or am I being unfair?). Anyway back home now and settled to ponder my day.
Thank you goose - and I guess not about the wheels but those are the ones it came with. It doesn't alter the fact that the car is promoted as a back-country tourer if not off-road and as such find itself in some more out-of-way locations. The same comments would have applied had it got 19 or 20 inch wheels.
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