Giving a car back...
Discussion
Can you give a car back for having a creaking clutch which the dealer has tried to resolve by 3X20mile round trip visits?
The last visit was, "cant really do much more mate"
ETA Its a used car from a used car dealer. Spent 5300 on the thing, i shouldnt have to put up with that annoying creak.
The last visit was, "cant really do much more mate"
ETA Its a used car from a used car dealer. Spent 5300 on the thing, i shouldnt have to put up with that annoying creak.
2006 Honda Civic, 55,000miles. A month tomorrow since i picked it up. I know it seems trivial but imagine a loud creaking (felt through your foot also) coming from inside the cabin everytime you use it.. very annoying. Most expensive car ive owned and it is tainting the experience somewhat.
My professional opinion is you've got no chance of giving it back unless the dealer does it as goodwill, which is highly unlikely.
You would be very hard pressed to find a judge who would agree that a creaking pedal renders a 7 year old 55,000 mile family hatchback as not being of satisfactory quality.
No doubt the usual suspects will jump on me for having this opinion being in the trade but that is my view.
You would be very hard pressed to find a judge who would agree that a creaking pedal renders a 7 year old 55,000 mile family hatchback as not being of satisfactory quality.
No doubt the usual suspects will jump on me for having this opinion being in the trade but that is my view.
markmullen said:
My professional opinion is you've got no chance of giving it back unless the dealer does it as goodwill, which is highly unlikely.
You would be very hard pressed to find a judge who would agree that a creaking pedal renders a 7 year old 55,000 mile family hatchback as not being of satisfactory quality.
No doubt the usual suspects will jump on me for having this opinion being in the trade but that is my view.
Thats what i thought as it is still driveable, more of an annoyance. Its driving me that mad im thinking of getting rid already!You would be very hard pressed to find a judge who would agree that a creaking pedal renders a 7 year old 55,000 mile family hatchback as not being of satisfactory quality.
No doubt the usual suspects will jump on me for having this opinion being in the trade but that is my view.
May be a new clutch that's required - weak spot on Civic's
When it went on my EP3 it wasn't slipping, just the built in spring that had worn so it wouldn't fully disengage (so slipping in vtec zone). Its not uncommon for this to happen across the model range with some people getting only 40k from a clutch! - yours may be on the way out
When it went on my EP3 it wasn't slipping, just the built in spring that had worn so it wouldn't fully disengage (so slipping in vtec zone). Its not uncommon for this to happen across the model range with some people getting only 40k from a clutch! - yours may be on the way out
elephantstone said:
Can you give a car back for having a creaking clutch which the dealer has tried to resolve by 3X20mile round trip visits?
The last visit was, "cant really do much more mate"
ETA Its a used car from a used car dealer. Spent 5300 on the thing, i shouldnt have to put up with that annoying creak.
The simple answer is...The last visit was, "cant really do much more mate"
ETA Its a used car from a used car dealer. Spent 5300 on the thing, i shouldnt have to put up with that annoying creak.
well have a read through this and understand your rights....
http://sogahub.tradingstandards.gov.uk/
However on face value, no it probably doesn't mean you can have refund, but it doesn't mean you can't negotiate something. How far this 'right' will support you, is largely dependant on how much effort you are willing to put into it, how well you can negotiate with the seller and how much believe you have in your case being correct.
On this basis, maybe speak to them and propose two options:
1. That you'd like to return the car (and see what they say).
2. That if they can't fix it, you are happy for them to use a main dealer or alternative garage to solve the problem.
People tend to find it harder to say no when you are giving them a choice of do this OR this.
If you do return it, then as you'll have done some miles in it and owned it for 'x' time, it wouldn't be unreasonable for this to be accounted for in the refund amount. So long as it isn't an unreasonable amount.
Another option would be to see if you could strike a deal and simply swap the vehicle (+ or - some cash) for another vehicle they have. This way they still get the sale and hopefully you'd end up being a happy customer.
300bhp/ton said:
However on face value, no it probably doesn't mean you can have refund,
Correct.300bhp/ton said:
but it doesn't mean you can't negotiate something.
Also correct, you don't get anything if you don't ask.300bhp/ton said:
How far this 'right' will support you, is largely dependant on how much effort you are willing to put into it,
Not really, you could expend thousands of pounds and many hours of your time and achieve nothing IMO.300bhp/ton said:
how well you can negotiate with the seller
This is the key, negotiation, as I said you've got next to no chance of proving to a court that you've a right to a refund but speak properly to them and they might help out.300bhp/ton said:
and how much believe you have in your case being correct.
Again it makes no difference, I could believe I could walk to the moon but that belief alone won't get me into space.I guess by belief, I was meaning conviction. If you really want something done, then it'll be down to you to drive it, regardless of your rights. If you aren't this way inclined, then nobody else will do the leg work for you.
Personally I'd just talk the seller politely and try and sort something out. Failing that sort it myself and just not worry about it.
Personally I'd just talk the seller politely and try and sort something out. Failing that sort it myself and just not worry about it.
I have just emailed them explaining that i understand it is not a safety issue or affecting the cars drive apart from being annoying and not very smooth to press. I have mentioned that their mechanic could not do anymore and have asked them "where can we go from here?" as their mechanic could not do anything else. All written politely of course.
elephantstone said:
I see your point but i have a months warranty and why should i have to fanny around trying to sort a squeeky clutch?
Because you've already done several trips to and from the dealer for a fairly trivial problem that you could easily fix yourself with a £3 can of spray and 5 minutes of your time.
SonicShadow said:
elephantstone said:
I see your point but i have a months warranty and why should i have to fanny around trying to sort a squeeky clutch?
Because you've already done several trips to and from the dealer for a fairly trivial problem that you could easily fix yourself with a £3 can of spray and 5 minutes of your time.
Correctomundo.
Just buy a can of lube and spray the pedal. FFS.
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