Chopard Mille Miglia XL - stopped and not started after 1mth
Discussion
Anyone heard of this - Finally took the plunge and went for the Mille Miglia XL and was really pleased with it until it stopped at 8.50 today and didn't start again!
Being nearly 40 yrs old, I've had quite a few watches, none of which have ever gone wrong, apart from the battery running out. So having spend over £3k on a watch to have it only last 1 month is a bit of a s
tter!
Need to speak to the dealer on Monday, cant wait for them to tell me it has to go back to Chopard for repair! Would think at this stage I could reject and demand another?
Anyone had any experience of Chopard and reliability issues. My last watch was a Maurice LeCroix and never had an issue, that was £2.5k cheaper!
Being nearly 40 yrs old, I've had quite a few watches, none of which have ever gone wrong, apart from the battery running out. So having spend over £3k on a watch to have it only last 1 month is a bit of a s
tter! Need to speak to the dealer on Monday, cant wait for them to tell me it has to go back to Chopard for repair! Would think at this stage I could reject and demand another?
Anyone had any experience of Chopard and reliability issues. My last watch was a Maurice LeCroix and never had an issue, that was £2.5k cheaper!
As NeMiSiS suggests, start by giving it a full manual wind. It's not all that uncommn with modern lifestyles for an automatic to have trouble staying fully wound and, if you're not getting a full day's wind out of each day's wear then it'll gradually use up the reserve power until it stops. If you give it 30 - 40 good winds by hand then leave it unworn it should keep going for 46 hours before stopping.
If it fails that test then there is a problem, which it'll almost certainly have to go back for. Bear in mind that these watches aren't exactly high turnover so it may well have been sitting in stock for some time - that's about the worst thing possible for a mechanical watch because even the best oils will tend to thicken over time if they're not "stirred" by the movement running.
On that basis, you may be better accepting a service rather than replacement because any replacement may have suffered similar inactivity, whereas having yours serviced will guarantee fresh lubrication.
If it fails that test then there is a problem, which it'll almost certainly have to go back for. Bear in mind that these watches aren't exactly high turnover so it may well have been sitting in stock for some time - that's about the worst thing possible for a mechanical watch because even the best oils will tend to thicken over time if they're not "stirred" by the movement running.
On that basis, you may be better accepting a service rather than replacement because any replacement may have suffered similar inactivity, whereas having yours serviced will guarantee fresh lubrication.
Well tried all the above and no joy, its not moving.
Spoke to the well known london watch store and they are stating it has to go back to Chopard for a repair. Having spend £3.5k on a watch to last a month that has then be repaired doesnt really cut it with me. Frankly it takes the piss!
I've requested a replacement or refund, to which they have declined. Surely this sits within my rights under the sales of good act?? Im not really interested in a crap watch that has to be repaired after a month of wear in an office!!!
Are they taking the piss??? Is it not reasonable for the watch to work for 1 month!
Spoke to the well known london watch store and they are stating it has to go back to Chopard for a repair. Having spend £3.5k on a watch to last a month that has then be repaired doesnt really cut it with me. Frankly it takes the piss!
I've requested a replacement or refund, to which they have declined. Surely this sits within my rights under the sales of good act?? Im not really interested in a crap watch that has to be repaired after a month of wear in an office!!!
Are they taking the piss??? Is it not reasonable for the watch to work for 1 month!
Edited by Four Litre on Monday 21st October 10:18
Four Litre said:
Having spend £3.5k on a watch to last a month that has then be repaired doesnt really cut it with me. Frankly it takes the piss!
That's life I'm afraid - sometimes things don't work and need repairing; you bought a second hand watch.Four Litre said:
I've requested a replacement or refund, to which they have declined. Surely this sits within my rights under the sales of good act?? ]
NOW they're taking the piss! I'd expect at least a credit note for the amount to get something else.yeti said:
Four Litre said:
Having spend £3.5k on a watch to last a month that has then be repaired doesnt really cut it with me. Frankly it takes the piss!
That's life I'm afraid - sometimes things don't work and need repairing; you bought a second hand watch.Four Litre said:
I've requested a replacement or refund, to which they have declined. Surely this sits within my rights under the sales of good act?? ]
NOW they're taking the piss! I'd expect at least a credit note for the amount to get something else.Pre-owned or not, SoGA covers a retail sale of the commodity.
Don't be fobbed off with repair only – if you don't have faith in the brand, demand a refund or choice of another watch.
Don't however, confuse reliability with price paid – the two are not inextricably linked, even if they tend to go hand-in-hand more often than not.
As said above, sometimes products break, and I'm sure Chopard will be keen to learn how – production or transportation, if not mishandled prior to sale – and set about reducing further instances. So don't be too quick to dismiss the brand, especially if you really like the model, but we understand the once-bitten-twice-shy mindset, even if a knee-jerk decision.
Don't be fobbed off with repair only – if you don't have faith in the brand, demand a refund or choice of another watch.
Don't however, confuse reliability with price paid – the two are not inextricably linked, even if they tend to go hand-in-hand more often than not.
As said above, sometimes products break, and I'm sure Chopard will be keen to learn how – production or transportation, if not mishandled prior to sale – and set about reducing further instances. So don't be too quick to dismiss the brand, especially if you really like the model, but we understand the once-bitten-twice-shy mindset, even if a knee-jerk decision.
They have stated they will give my money back as long as chopard say its a mechanical failure. Ive pointed out that I couldnt give a monkeys what Chopard say as I know I havent misused it, banged it, dropped it ect. If a watch isnt up to being worn in an office for 5 weeks, (quite a lot of the time sat on my desk) its clearly not fit for purpose.
Had to laugh though when their "watch expert" came out with his eyeglass, and after looking at the watch said "Yup, it has to go back to Chopard to be pressure tested!"
WTF is going on here!!! Funny as they have a very top end shop in West London, now I know why they have security on the door.
Caused a bit of a scene with a new buyer but couldnt listen to their BS any longer. Its got no marks on the case, its 5 weeks old - end of. Has me wondering if they send me a return as it didnt come with the instruction manual, which I had to get them to order for me.
My concern is that Chopard say something has happened to it (not in my hands) and I get left with a stty watch. I got them to state on my reciept that I do not want the watch repaired as I have rejected it, being not fit for purpose. wkers!
Had to laugh though when their "watch expert" came out with his eyeglass, and after looking at the watch said "Yup, it has to go back to Chopard to be pressure tested!"
WTF is going on here!!! Funny as they have a very top end shop in West London, now I know why they have security on the door.
Caused a bit of a scene with a new buyer but couldnt listen to their BS any longer. Its got no marks on the case, its 5 weeks old - end of. Has me wondering if they send me a return as it didnt come with the instruction manual, which I had to get them to order for me.
My concern is that Chopard say something has happened to it (not in my hands) and I get left with a s
tty watch. I got them to state on my reciept that I do not want the watch repaired as I have rejected it, being not fit for purpose. wkers!PJ S said:
Pre-owned or not, SoGA covers a retail sale of the commodity.
Don't be fobbed off with repair only – if you don't have faith in the brand, demand a refund or choice of another watch.
Don't however, confuse reliability with price paid – the two are not inextricably linked, even if they tend to go hand-in-hand more often than not.
As said above, sometimes products break, and I'm sure Chopard will be keen to learn how – production or transportation, if not mishandled prior to sale – and set about reducing further instances. So don't be too quick to dismiss the brand, especially if you really like the model, but we understand the once-bitten-twice-shy mindset, even if a knee-jerk decision.
Forgot to mention - totally agree with you, nothing is infalable, its just the way you deal with the problem that doesnt pDon't be fobbed off with repair only – if you don't have faith in the brand, demand a refund or choice of another watch.
Don't however, confuse reliability with price paid – the two are not inextricably linked, even if they tend to go hand-in-hand more often than not.
As said above, sometimes products break, and I'm sure Chopard will be keen to learn how – production or transportation, if not mishandled prior to sale – and set about reducing further instances. So don't be too quick to dismiss the brand, especially if you really like the model, but we understand the once-bitten-twice-shy mindset, even if a knee-jerk decision.
s off the customer that matters. If they had apologised (not their fault) and given a replacement and taken the issue up with Chopard I wouldnt have a problem.It's true that mechanical faults do happen - if they didn't then there'd be no need for a warranty! It's also true that what really matters is how they're dealt with.
Someone has to be the unlucky one who gets the faulty watch but if, as you say, it's unmarked then it should be an instant exchange (or refund) after such a short time.
Personally, my biggest concern in a situation like this is that a retailer of such watches doesn't have someone on the premises who can confirm a lack of accident damage - which could only really be rust from submerging with the crown open, the shock protection popping or the balance over-banking from a drop - on a watch with a display back. They don't even need to open it to see the movement in that much detail!
As for "has to go back for pressure testing" (presumably as an excuse to not investigate themselves) - it's a standard 100m watch with virtually new seals in it - even Timpsons could pressure test it on the premises, ffs!!! That's not a recommendation for the local cobblers btw....
I'd be inclined to go in and make enough (firm but polite) noise about their SOGA responsibilities, and their transparent attempts to avoid them, that they have a customer or two walk out on them.
Someone has to be the unlucky one who gets the faulty watch but if, as you say, it's unmarked then it should be an instant exchange (or refund) after such a short time.
Personally, my biggest concern in a situation like this is that a retailer of such watches doesn't have someone on the premises who can confirm a lack of accident damage - which could only really be rust from submerging with the crown open, the shock protection popping or the balance over-banking from a drop - on a watch with a display back. They don't even need to open it to see the movement in that much detail!
As for "has to go back for pressure testing" (presumably as an excuse to not investigate themselves) - it's a standard 100m watch with virtually new seals in it - even Timpsons could pressure test it on the premises, ffs!!! That's not a recommendation for the local cobblers btw....
I'd be inclined to go in and make enough (firm but polite) noise about their SOGA responsibilities, and their transparent attempts to avoid them, that they have a customer or two walk out on them.
Gassing Station | Watches | Top of Page | What's New | My Stuff