Jaguar F-Type - Fraudulent New Registration
Discussion
I recently received a V5 and a couple of days later a Tax disc for a 13 plate F-Type V6 Auto. The only problem being I'd never bought one! I was now the registered keeper (not legal owner however) of a new car which I had no interest or connection with.
Whilst I'd had previous dealings (distance sell over the phone) with the dealership involved the salesman I'd dealt with had singlehandedly managed to fabricate a story that I was a potential F-Type customer and allegedly managed to bypass all the Dealership's checks and balances to place a order for a car on my behalf. The individual concerned continued to pretend to be me in order to obtain insurance through Jaguar's 7 day insurance plan.
Allegedly this wasn't done for him to achieve his monthly sales target and the dealership wasn't in line for a back end deal following the registration of another unit. The salesman involved allegedly has been dismissed by the dealer
When I received the Customer Satisfaction email I tied the car to this specific dealer and spoke to the GM. I was asked to return the V5 so that they could de-register the car. I suggested that I could refund the £650 tax disc and we both agreed that that would be cheeky of me - notwithstanding the fact that fraudulently registering a car in my name wasn't taking the p*ss. All things considered i.e. Fraud, identity theft, contravention of the Data Protection Act, I had every intention of making sure that this incident was properly investigated as there'd been a fundamental breakdown in their procedures.
Having contacted Jaguar UK's Customer Satisfaction team apparently it is now up to the dealer to satisfactorily resolve the issue. They are still asking for the V5 back so that they complete the de-registration process but I will be returning it to the DVLA's Specialist Casework division for investigation.
Having reported this to Action Fraud it remains to be seen if the Police will follow this case up and Jaguar UK seem to have abdicated all responsibility. The whole affair had been nothing but a headache and the response from Jaguar UK has been totallylame considering the serious nature of this affair. I thought I'd share this with you all as someone might be looking for a good deal on an F-Type. Couldn't believe the gall of the GM when he said he could sort me out with a good deal on the car in question!
Whilst I'd had previous dealings (distance sell over the phone) with the dealership involved the salesman I'd dealt with had singlehandedly managed to fabricate a story that I was a potential F-Type customer and allegedly managed to bypass all the Dealership's checks and balances to place a order for a car on my behalf. The individual concerned continued to pretend to be me in order to obtain insurance through Jaguar's 7 day insurance plan.
Allegedly this wasn't done for him to achieve his monthly sales target and the dealership wasn't in line for a back end deal following the registration of another unit. The salesman involved allegedly has been dismissed by the dealer
When I received the Customer Satisfaction email I tied the car to this specific dealer and spoke to the GM. I was asked to return the V5 so that they could de-register the car. I suggested that I could refund the £650 tax disc and we both agreed that that would be cheeky of me - notwithstanding the fact that fraudulently registering a car in my name wasn't taking the p*ss. All things considered i.e. Fraud, identity theft, contravention of the Data Protection Act, I had every intention of making sure that this incident was properly investigated as there'd been a fundamental breakdown in their procedures.
Having contacted Jaguar UK's Customer Satisfaction team apparently it is now up to the dealer to satisfactorily resolve the issue. They are still asking for the V5 back so that they complete the de-registration process but I will be returning it to the DVLA's Specialist Casework division for investigation.
Having reported this to Action Fraud it remains to be seen if the Police will follow this case up and Jaguar UK seem to have abdicated all responsibility. The whole affair had been nothing but a headache and the response from Jaguar UK has been totallylame considering the serious nature of this affair. I thought I'd share this with you all as someone might be looking for a good deal on an F-Type. Couldn't believe the gall of the GM when he said he could sort me out with a good deal on the car in question!
Hav said:
If you did absoloutely nothing, throw every communication, through post, in the bin an envelope or file and keep it safe on a just-in-case basis 
, then it would annoy them greatly. They are now hoping you will be so kind as to help them after they have screwed you 
After a few months, they may change their attitude towards you.
Edited for backside-covering , then it would annoy them greatly. They are now hoping you will be so kind as to help them after they have screwed you After a few months, they may change their attitude towards you.
...aw51 121565 said:
Hav said:
If you did absoloutely nothing, throw every communication, through post, in the bin an envelope or file and keep it safe on a just-in-case basis , then it would annoy them greatly. They are now hoping you will be so kind as to help them after they have screwed you
After a few months, they may change their attitude towards you.
Edited for backside-covering , then it would annoy them greatly. They are now hoping you will be so kind as to help them after they have screwed you After a few months, they may change their attitude towards you.
...Snowboy said:
There are two victims here.
You, and Jaguar.
You have both been scammed by their ex-employee.
Yes, it would be nice if Jag offered you a few freebies, but there's no need for you to be a dick about it and make things worse for them.
Given the ex-employee was willing to do what he did and has the OPs details, it might be worth running a credit check history in case he did other things as well...You, and Jaguar.
You have both been scammed by their ex-employee.
Yes, it would be nice if Jag offered you a few freebies, but there's no need for you to be a dick about it and make things worse for them.
I think some compensation is in order, but I think some "soft compensation" is probably better all round.
I would say that JAguar need to take some responsibility in terms of the inconvenience an employee representing their company has caused you. Obviously not a free car, but they should try to rebuild your confidence in their ability to handle professional misconduct.
On the other hand, Fraud is not something to be resolved internally. It should be reported to the authorities as a criminal offence and the proper proceedings observed.
I would not be handing over any evidence to anybody until i've spoken with the police. I'd also consider speaking with a lawyer.
On the other hand, Fraud is not something to be resolved internally. It should be reported to the authorities as a criminal offence and the proper proceedings observed.
I would not be handing over any evidence to anybody until i've spoken with the police. I'd also consider speaking with a lawyer.
Vaud said:
Snowboy said:
There are two victims here.
You, and Jaguar.
You have both been scammed by their ex-employee.
Yes, it would be nice if Jag offered you a few freebies, but there's no need for you to be a dick about it and make things worse for them.
Given the ex-employee was willing to do what he did and has the OPs details, it might be worth running a credit check history in case he did other things as well...You, and Jaguar.
You have both been scammed by their ex-employee.
Yes, it would be nice if Jag offered you a few freebies, but there's no need for you to be a dick about it and make things worse for them.
I think some compensation is in order, but I think some "soft compensation" is probably better all round.
Two things happen here.
1) Contact Lawyer.
2) Do not trade in tax disc, or send any documents back.
Sounds harsh, but who knows what information of yours has been compromised, or what other fraud has taken place in your name.
The dealer knows they are in trouble and to be honest sounds like the manager knows of this issue previously, or there is more to the story. Cashing in a tax disc is not worth the aggravation of credit, identity problems in the future.
As tempting as cashing in the tax disc is, this will only add to your potential list of problems.
1) Contact Lawyer.
2) Do not trade in tax disc, or send any documents back.
Sounds harsh, but who knows what information of yours has been compromised, or what other fraud has taken place in your name.
The dealer knows they are in trouble and to be honest sounds like the manager knows of this issue previously, or there is more to the story. Cashing in a tax disc is not worth the aggravation of credit, identity problems in the future.
As tempting as cashing in the tax disc is, this will only add to your potential list of problems.
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