Cancelling New Car

[mad ferret]

Guys

My mother ordered a new VW in Sept and it wax a factory build due beginning December. She paid £250 deposit but has now decided she doesn't want it and asked me to see if I can sort.

There are no cancellation terms in the T & C's on the back of the order form, will I get the deposit back? Or do I have to offer thief to keep this to cover admin costs

Any help appreciated

[edo]

theif?

£250 is a very small deposit. Factory order I see no reason for your mum to get it back.

[KTF]

Get her to do her own dirty work

Or call the dealer up and explain the situation and see what they say. Thats the only way you will get the answer you want.

[rehab71]

mad ferret said:

Guys

My mother ordered a new VW in Sept and it wax a factory build due beginning December. She paid £250 deposit but has now decided she doesn't want it and asked me to see if I can sort.

There are no cancellation terms in the T & C's on the back of the order form, will I get the deposit back? Or do I have to offer thief to keep this to cover admin costs

Any help appreciated

Why should she get her deposit back? She's reneged on the deal.

[Urban Sports]

Who / what is this thief you type of?

[dfen5]

Ordered a new car a few months ago, picked it up last Sat'. Dealer was pretty clear deposit was non returnable and that was £500..

[Urban Sports]

mad ferret said:

Guys

My mother ordered a new VW in Sept and it wax a factory build due beginning December. She paid £250 deposit but has now decided she doesn't want it and asked me to see if I can sort.

There are no cancellation terms in the T & C's on the back of the order form, will I get the deposit back? Or do I have to offer thief to keep this to cover admin costs

Any help appreciated

[backwoodsman]

She has lost her deposit, but I see no reason for them not to agree, as long as the build has not started.

[nagsheadwarrior]

The company I used to work for would sometimes pursue cancelling customers for money on top of keeping the deposit!

Im sure that wont happen in your Mothers case but the dealers ordered the car for her,shes choosing to cancel having wasted everybodys time so losing a small deposit is fair

[mad ferret]

Should have said them instead of thief

[Urban Sports]

mad ferret said:

Should have said them instead of thief

I used to work for a VW retailer, if the customer asked for their deposit back and the car was something we could sell we just gave it back. Poor business to piss people off.

Just ask them for it.

[CarlT]

What car is it? A petrol Passat in gold - no chance, a diesel polo 5 door - possibly.
Why is she cancelling?

[AlexRS2782]

mad ferret said:

Should have said them instead of thief

And was instead of wax

[Clinton Baptiste]

CarlT said:

Why is she cancelling?

Why does it matter?

[DocArbathnot]

Clinton Baptiste said:

CarlT said:

Why is she cancelling?

Why does it matter?

Because if she has a change of circumstances the dealer may be more sympathetic than if she ordered another VW from a rival.

[mad ferret]

Went to the dealer this morning, spoke with the Sales Manager who cancelled the order without any fuss, he advised they would want the car anyway for stock and have refunded the deposit

[edo]

tops