Dealership are b*stards
Discussion
Right, this is about my Dad's car, its a 2007 Laguna 3 dci 150 with 19000 miles, always looked after well (serviced every year etc). It's like a new car really.
Dad went into to dealership last Friday(First time he ever went to a main dealer, normally goes to a trusted indy). The car had a boot lock fault (boot wouldn't open sometimes, intermittent fault). Everything else on the car was fine. He picked the car up that afternoon. On the way home the car flashed up a error message about Brakes / ABS and the Speedometer stopped working. About a mile or so from the dealership.
Car went back to the dealer on Monday morning now with the new fault. Dad called the dealership at 1pm and was told the car was ready.
He went to the the dealer after work, and was there about 5pm.
As he was walking up to dealer, he spotted the workers there with a pry bar behind the front passenger door, and he stopped them just before they were going to break the window.
They were panicking as they locked the keys in the car with the engine running. We don't know how long it was sitting running for. Instead of ringing us, they were going to break into it instead.
So I had to come from work (about 10miles away) with the spare key to unlock the car.
The dealer didn't do anything with the car apart from reset the ecu (all trip, mpg reading etc is now blank). They now reckon the car needs a new abs unit costing £1319.96 (they didn't say sorry for locking the key in the car, and then trying to break into it). They won't admit if they did anything wrong, and its just coincidence the computer failed just after being in there.
Personally I'm not sure if it does need a new computer, as it seems to me they don't know what there doing. I mean its not very professional trying to break into a customers car. I don't know if they bothered to check the sensors or the wiring.
No courtesy car either as there was no way we where leaving the car with them. So now they have left us with a car that no abs and no speedometer.
We rang Renault UK, and there doing there best to get out of it too, saying its just coincidence. They didn't seem bothered that there workers where going to break into the car either.
Moderator edit: no naming and shaming please.
Dad went into to dealership last Friday(First time he ever went to a main dealer, normally goes to a trusted indy). The car had a boot lock fault (boot wouldn't open sometimes, intermittent fault). Everything else on the car was fine. He picked the car up that afternoon. On the way home the car flashed up a error message about Brakes / ABS and the Speedometer stopped working. About a mile or so from the dealership.
Car went back to the dealer on Monday morning now with the new fault. Dad called the dealership at 1pm and was told the car was ready.
He went to the the dealer after work, and was there about 5pm.
As he was walking up to dealer, he spotted the workers there with a pry bar behind the front passenger door, and he stopped them just before they were going to break the window.
They were panicking as they locked the keys in the car with the engine running. We don't know how long it was sitting running for. Instead of ringing us, they were going to break into it instead.
So I had to come from work (about 10miles away) with the spare key to unlock the car.
The dealer didn't do anything with the car apart from reset the ecu (all trip, mpg reading etc is now blank). They now reckon the car needs a new abs unit costing £1319.96 (they didn't say sorry for locking the key in the car, and then trying to break into it). They won't admit if they did anything wrong, and its just coincidence the computer failed just after being in there.
Personally I'm not sure if it does need a new computer, as it seems to me they don't know what there doing. I mean its not very professional trying to break into a customers car. I don't know if they bothered to check the sensors or the wiring.
No courtesy car either as there was no way we where leaving the car with them. So now they have left us with a car that no abs and no speedometer.
We rang Renault UK, and there doing there best to get out of it too, saying its just coincidence. They didn't seem bothered that there workers where going to break into the car either.
Moderator edit: no naming and shaming please.
Edited by jeremyc on Tuesday 19th November 21:23
steve singh said:
According to the traders on PH there isn't a bad dealer / car sales person out there, yet time and time again these type of cowboy stories keep emerging.
Yet certain people keep emerging at every opportunity to bash the trade...wonder why people are instantly on the defensive? Ever wonder how frustrating it is for those trying to earn a decent, honest living to be constantly tarred with the same brush?To the OP-that's shocking and unbelievable. If all else fails, embarrassing phone call time rather than potentially damaging the customer's car and costing the dealership MORE money.
Butter Face said:
Intrigued how they managed to lock the key in the car with the engine running?
The key card must have been inside, there's no lock on the outside to lock and no door based locks to push down on.
Did you ask?
I have a theory. I plugged my obd2 reader into it on Saturday, as I said the car has no speedometer, but while it was sitting on the drive, it was giving me a reading of 15mph. So what I think might of happened was the car was running, they got out of it, but as the car thinks its doing 15mph it automatically locked the doors.The key card must have been inside, there's no lock on the outside to lock and no door based locks to push down on.
Did you ask?
I'm no way against mechanics or dealers, I fix machinery in factories for a living so I know things go wrong, but you just don't do things like that.
Edited by Noesph on Tuesday 19th November 21:34
Noesph said:
Butter Face said:
Intrigued how they managed to lock the key in the car with the engine running?
The key card must have been inside, there's no lock on the outside to lock and no door based locks to push down on.
Did you ask?
I have a theory. I plugged my obd2 reader into it on Saturday, as I said the car has no speedometer, but while it was sitting on the drive, it was giving me a reading of 15mph. So what I think might of happened was the car was running, they got out of it, but as the car thinks its doing 15mph it automatically locked the doors.The key card must have been inside, there's no lock on the outside to lock and no door based locks to push down on.
Did you ask?
I'm shocked that they were trying to put a window through? (are you 100% sure they were going to do this?, there's just absolutely no way it would happen at any garage with its salt)
Faults happen all the time, it's bad timing that it happened on the way home from the dealer. If you think they are at fault, take it to your 'trusted Indy' and see what they have to say?
Butter Face said:
Noesph said:
Butter Face said:
Intrigued how they managed to lock the key in the car with the engine running?
The key card must have been inside, there's no lock on the outside to lock and no door based locks to push down on.
Did you ask?
I have a theory. I plugged my obd2 reader into it on Saturday, as I said the car has no speedometer, but while it was sitting on the drive, it was giving me a reading of 15mph. So what I think might of happened was the car was running, they got out of it, but as the car thinks its doing 15mph it automatically locked the doors.The key card must have been inside, there's no lock on the outside to lock and no door based locks to push down on.
Did you ask?
I'm shocked that they were trying to put a window through? (are you 100% sure they were going to do this?, there's just absolutely no way it would happen at any garage with its salt)
Faults happen all the time, it's bad timing that it happened on the way home from the dealer. If you think they are at fault, take it to your 'trusted Indy' and see what they have to say?
I'd imagine that that is probably what the parts cost to be honest, plus labour at a dealer at £70ph+
If they were actually planning on putting a window through then that is well out if order (although you said they were trying to pry a door open with a breaker bar which I just can't see even a trainee trying) but I honestly think you're being a bit to harsh with the other comments.
If you don't want a brand new ABS pump @ £1300 from a dealer, you can get a second hand one from a breaker and get an Indy to fit it. The same with any marque.
If they were actually planning on putting a window through then that is well out if order (although you said they were trying to pry a door open with a breaker bar which I just can't see even a trainee trying) but I honestly think you're being a bit to harsh with the other comments.
If you don't want a brand new ABS pump @ £1300 from a dealer, you can get a second hand one from a breaker and get an Indy to fit it. The same with any marque.
Why does anyone bother with dealers. They're all useless and employ barely trained f
king knuckleheads that care about your car about as much as they do a packet of crisps. Find a decent indy and stick with them.
Boils my piss when any kind of kudos is put on having a 'main dealer' history.s.
king knuckleheads that care about your car about as much as they do a packet of crisps. Find a decent indy and stick with them. Boils my piss when any kind of kudos is put on having a 'main dealer' history.
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