Bought a car, it developed a fault question
Discussion
If you bought a car from a trader and the car developed a fault (cylinder misfire), the trader offered to look at car and advised you to have the car recovered in to them and not to drive it to prevent further damage . Would it be reasonable to expect them to collect/recover the vehicle?
Dealer is 40miles from customer.
Dealer is 40miles from customer.
It may be the dealer's fault that the car developed a fault, but not his that the customer is 40 miles away. OTOH, not the customer's fault that the car developed a fault, so cost being shared equally is probably the best way to deal with it.
Moral of the story, if buying from a dealer, buy from a local one if at all possible, and it usually is.
Moral of the story, if buying from a dealer, buy from a local one if at all possible, and it usually is.
I think this is number 77 in the dealer list of things to say to avoid you coming back with a problematic car.
Of course if you do drive there they can flick to number 152 and tell you the problem was caused by you acting against their advise, you abused the car and that you are now on your own.
Of course if you do drive there they can flick to number 152 and tell you the problem was caused by you acting against their advise, you abused the car and that you are now on your own.
Buying a car from a non franchised second hand car dealer is a gamble, buying from one more than a few miles away compounds any issues you might have.
They are invariably unhelpful, obstructive and have an eye solely on ensuring you f
k off and leave them alone.
In this case you may well get the ever helpful salesman asking that you drop it off with them and they'll have a look. You are then in the position of other having to pay for getting the car to the dealer or driving it there yourself and then being 40miles away from home and on the bus. You are then in the position of having no car while they take their time looking at the fault, could be a day, could be 2 weeks, could be more.
On the other hand they could be really helpful and arrange to recover the car at their, or shared cost, and then get it back to you pronto.
You'll just have to see what they say,.
They are invariably unhelpful, obstructive and have an eye solely on ensuring you f
k off and leave them alone.In this case you may well get the ever helpful salesman asking that you drop it off with them and they'll have a look. You are then in the position of other having to pay for getting the car to the dealer or driving it there yourself and then being 40miles away from home and on the bus. You are then in the position of having no car while they take their time looking at the fault, could be a day, could be 2 weeks, could be more.
On the other hand they could be really helpful and arrange to recover the car at their, or shared cost, and then get it back to you pronto.
You'll just have to see what they say,.
Roo said:
Suggest to the dealer that you take it to a much more local respected independent garage.
How can you word that without making it sound like you hold them in the contempt they You need to give them the opportunity to rectify the issue before you start taking it elsewhere or asking for refunds.rejection etc.
dave_s13 said:
Roo said:
Suggest to the dealer that you take it to a much more local respected independent garage.
How can you word that without making it sound like you hold them in the contempt they You need to give them the opportunity to rectify the issue before you start taking it elsewhere or asking for refunds.rejection etc.
Suggest that as they are 40 miles away and they have recommended not to drive the car wouldn't it be prudent to take it to a local independent to have a look therefore eliminating the transportation costs.
We underwrite our own warranty risk. If you're miles away from us always recommend taking it somewhere local and getting them to call us.
Makes it much easier for the customer and reduces the time the car is off the road and, possibly unnecessary, transport costs.
Roo said:
dave_s13 said:
Roo said:
Suggest to the dealer that you take it to a much more local respected independent garage.
How can you word that without making it sound like you hold them in the contempt they You need to give them the opportunity to rectify the issue before you start taking it elsewhere or asking for refunds.rejection etc.
Suggest that as they are 40 miles away and they have recommended not to drive the car wouldn't it be prudent to take it to a local independent to have a look therefore eliminating the transportation costs.
We underwrite our own warranty risk. If you're miles away from us always recommend taking it somewhere local and getting them to call us.
Makes it much easier for the customer and reduces the time the car is off the road and, possibly unnecessary, transport costs.
Can you tell I've just recently had the misfortune of dealing with an outfit of utter f
kwits? 
Froomee said:
Breakdown cover ...
This. If you haven't got super cover already then I suggest taking it out for the £40 pop a year (If you can cope without a car for a day) then call them to get them to recover the vehicle to the garage of your choice. Which of course be the garage / dealer chappy you bought it from. Hope you get it sorted, :thumbs:Get someone local to take a quick look - do not spend any money just get a trusted opinion.
Could be as simple as a duff lead or coilpack.
If you still need it recovered to them could you call your breakdown service on route and ask them to recover it from the roadside? (a pain to organise but cheap way of moving it) or pay around £60-£80 for 40 miles recovery from your local recovery people.
How old/how much was your car and what model?
Could be as simple as a duff lead or coilpack.
If you still need it recovered to them could you call your breakdown service on route and ask them to recover it from the roadside? (a pain to organise but cheap way of moving it) or pay around £60-£80 for 40 miles recovery from your local recovery people.
How old/how much was your car and what model?
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