V'Fone One Net Business
Discussion
We've just had it installed at work within the last 2-3 weeks and are extremely happy with it.
If it is deemed as expensive, I am surprised, as it will cut our phone bills by about 70% which is a lot of money.
The phone system is extremely good/modern and makes our old system look like cups on strings.
Call quality seems decent
The only downside we have discovered so far (and came as a surprise) is that when you dial a number it takes the same amount of time as a mobile to connect so there is a delay of a few seconds after dialing. Annoying and perhaps a problem if you are in a pressurised sales environment but not a problem for normal use.
If it is deemed as expensive, I am surprised, as it will cut our phone bills by about 70% which is a lot of money.
The phone system is extremely good/modern and makes our old system look like cups on strings.
Call quality seems decent
The only downside we have discovered so far (and came as a surprise) is that when you dial a number it takes the same amount of time as a mobile to connect so there is a delay of a few seconds after dialing. Annoying and perhaps a problem if you are in a pressurised sales environment but not a problem for normal use.
We are trying it at one of our shops in Hove and aren't to pleased so far
If one number is assigned to multiple devices (both mobile and desk phone) only the phone which accepted the call will not show a missed call. Therefore you get lets of (supposed) missed calls on all devices
Transferring calls is a nightmare, normally you would hit transfer > dial extensions > put down the phone and the call is transferred
With one net you have to dial a silly combination code and then the number
The reception is poor quality - for us, appreciate this may not be the case for all. Shop is in central Hove
Account Management / Customer service is also very poor.
If one number is assigned to multiple devices (both mobile and desk phone) only the phone which accepted the call will not show a missed call. Therefore you get lets of (supposed) missed calls on all devices
Transferring calls is a nightmare, normally you would hit transfer > dial extensions > put down the phone and the call is transferred
With one net you have to dial a silly combination code and then the number
The reception is poor quality - for us, appreciate this may not be the case for all. Shop is in central Hove
Account Management / Customer service is also very poor.
Hill Hunter said:
Transferring calls is a nightmare, normally you would hit transfer > dial extensions > put down the phone and the call is transferred
With one net you have to dial a silly combination code and then the number
Your system must be different to our because we do exactly what you said in the first example. Transfer > dial extension > put the phone downWith one net you have to dial a silly combination code and then the number
Hill Hunter said:
The reception is poor quality - for us, appreciate this may not be the case for all. Shop is in central Hove
Account Management / Customer service is also very poor.
Ive found the opposite to this. I don't see how reception can be poor because it's going via broadband directly to the masts therefore reception should not be relevant?Account Management / Customer service is also very poor.
Account management/Customer services has been excellent for us.
Interesting differences we have found
Hill Hunter said:
Indeed, i'm keen to get it working as I signed it off and look a right Charlie
Our phones have sim cards in and don't go via broadband
Eek. One of us is talking about the wrong thing here I think.Our phones have sim cards in and don't go via broadband
Im talking about the V'fone ONENET fixed landline/paired mobile combination system combining the VOIP system with the mobile system.
Are you just talking about mobiles?
Does anyone currently use this? What is everyone's opinion on this service. It looks very handy and is advertised at £10 pcm.
http://www.vodafone.co.uk/business/solutions/integ...
Thoughts?
http://www.vodafone.co.uk/business/solutions/integ...
Thoughts?
I agree, I work for a telecoms reseller (as a contractor so no allegiance!) and the Gamma Horizon solution is very good. I don't get involved in the selling but functionally it's very neat and yes you normally get the handset free and everything is subscription based. All goes out over the internet to Gamma's cloud service and is scalable.
I should have mentioned we are a very small limited company with only 2 users, so not looking to engage in anything to overly complicated. Simply wanted to get a landline number to give people the option and added confidence. In reality I will not be making many/any outgoing calls as I am always from place to place for work within central London.
Ah, look how glowing I was up there about my darlings Vodafone.
3.5 years on and I think they are colossal
s.
At the time I think I was just overwhelmed by the huge savings over a non-voip phone when I posted the above.
I actually hate them and the contract I signed was an absolute fking horror. I have re-visited the contract to find out why I would have possibly agreed to such horrendous stuff and the whole process was a complete con and the contract deliberately misleading.
DO not, under any circumstances, take out a contract with Vodafone without looking around
3.5 years on and I think they are colossal
s.At the time I think I was just overwhelmed by the huge savings over a non-voip phone when I posted the above.
I actually hate them and the contract I signed was an absolute f
king horror. I have re-visited the contract to find out why I would have possibly agreed to such horrendous stuff and the whole process was a complete con and the contract deliberately misleading.DO not, under any circumstances, take out a contract with Vodafone without looking around
It seems that the whole company has really dropped the ball recently with their customer service etc. I know of at least 3 people that have had major problems with them taking money they shouldn't have and black marks on credit records etc. etc.
They were recently fined a decent amount of money by OFCOM.
They were recently fined a decent amount of money by OFCOM.
Vodafone have the highest percentage by far to ofcom complaints, personally I use this service and just been shafted £450 for 90mb of data at Dubai airport, apparently used to be in rest of world zone for package, but since September no longer.
Customer service is dire, one net contract finishes May and I'm off.
Customer service is dire, one net contract finishes May and I'm off.
@tescorank I "nearly" had the same problem. Luckily when I upgraded to an iP7 the numpty in store deleted all of my add-on packages and when I went to reapply before travelling to UAE then lady piped up and informed me it was no longer included. A shame they as value-wise they have gone down-hill slightly.
JiggyJaggy said:
@tescorank I "nearly" had the same problem. Luckily when I upgraded to an iP7 the numpty in store deleted all of my add-on packages and when I went to reapply before travelling to UAE then lady piped up and informed me it was no longer included. A shame they as value-wise they have gone down-hill slightly.
It's not like Dubai is not in the rest of the world and as the largest hub for flying business they must be scalping lots of people. www.resolver.com is the website for dealing with them or any large organistation, because they eventually take you to the top of vodafone.
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