Pure guard and damaged paint work
Discussion
So having cleaned my P&J after 1 week of ownership (the car is brand new) and the sun shining I've seen no end of halo marks from what looks like a badly done machine polish. I've complained to the dealer and sent pictures.. here's one as an example
I'd love to hurt the dealer as they really need to learn that this stuff is a waste of time and does more harm than good (incidentally I wasn't given a choice to have it done and I'd have thought cars leaving Gaydon would have a pretty good finish on them already).
Thoughts in what I should do? Let them have a crack at sorting it out or go to an independent and get them to pay?
I'd love to hurt the dealer as they really need to learn that this stuff is a waste of time and does more harm than good (incidentally I wasn't given a choice to have it done and I'd have thought cars leaving Gaydon would have a pretty good finish on them already).
Thoughts in what I should do? Let them have a crack at sorting it out or go to an independent and get them to pay?
Jon,
That is truly horrendous, your dealer needs a visit As soon as possible! I would demand that a pro detailor needs to sort the paintwork out . Do not worry it can be sorted to perfection. I am sure Paddy will be on soon to offer his help, the guy is very good. Plus I would expect some form of compensation , the person who released that car for delivery to a customer deserves sorting out.
Please do not let this spoil your enjoyment of what is a superb car .
That is truly horrendous, your dealer needs a visit As soon as possible! I would demand that a pro detailor needs to sort the paintwork out . Do not worry it can be sorted to perfection. I am sure Paddy will be on soon to offer his help, the guy is very good. Plus I would expect some form of compensation , the person who released that car for delivery to a customer deserves sorting out.
Please do not let this spoil your enjoyment of what is a superb car .
....t
t Paddy you are required....V12Vanquish said:
Based on my experience to date, a typical example of new Aston preparation. The car needs a professional paint correction detail, by someone who knows what they are doing and that's probably not the supplying dealer.
Indeed.The preparation on their new cars is shocking.
)I doubt the dealer machine polished the car, more than likely it has come from the factory like that and the dealer has sealed them in when they applied the Pure Guard and probably inflicted a few more defects into the paintwork whilst doing so. Unfortunately Astons do not come from the factory with perfect paint. If you look closer You will find DA sanding marks in the usual areas of the car which will require paint correction to remove. Plenty examples of new Astons on my blog to give you an idea of the level of paint correction that is required on brand new cars.
I do a lot of new car preps and many customers have had success in claiming the costs back from the dealer to have such work carried out.
I do a lot of new car preps and many customers have had success in claiming the costs back from the dealer to have such work carried out.
Edited by jayplay28 on Saturday 28th December 18:24
jayplay28 said:
I doubt the dealer machine polished the car, more than likely it has come from the factory like that and the dealer has sealed them in when they applied the Pure Guard and probably inflicted a few more defects into the paintwork whilst doing so. Unfortunately Astons do not come from the factory with perfect paint. If you look closer You will find DA sanding marks in the usual areas of the car which will require paint correction to remove.
Plenty examples of new Astons on my blog to give you an idea
Hadn't thought that this might be a factory issue. So much for the Auto Glym adverts where the Aston is loving looked after and the mental image of a man in a white coat at the factory who can see imperfections that take years of training to spot!Plenty examples of new Astons on my blog to give you an idea
Jon1967x said:
jayplay28 said:
I doubt the dealer machine polished the car, more than likely it has come from the factory like that and the dealer has sealed them in when they applied the Pure Guard and probably inflicted a few more defects into the paintwork whilst doing so. Unfortunately Astons do not come from the factory with perfect paint. If you look closer You will find DA sanding marks in the usual areas of the car which will require paint correction to remove.
Plenty examples of new Astons on my blog to give you an idea
Hadn't thought that this might be a factory issue. So much for the Auto Glym adverts where the Aston is loving looked after and the mental image of a man in a white coat at the factory who can see imperfections that take years of training to spot!Plenty examples of new Astons on my blog to give you an idea
And as if by magic....
As I mentioned in a previous thread, nobody should let the dealer prep their car and certainly not let them apply any of their second rate sealants to it. In my experience of gaydon cars (more than most) they tend not too suffer too badly from buffer trails out of the factory and more sanding marks and general swirls.
More often than not, buffer trails (as seen in the pic) will have come from the dealership giving it a complimentary polish like the pic below
The trouble is, they don't have the time, skills or the right products to do the job properly.
White cars suffer the most from sanding marks. Its as if they don't think they need to polish it as much as the other colours, as they think the customers wont see them. I was asked to look at a white vantage at the mcgurks thing and a good two thirds of the roof was one big sanding patch!
If they came out of the factory/dealership looking how they should, then I wouldn't have to often spend a couple of days polishing it to making it look how a 100k car should. The best you can expect normally is a layer of autoglym polish, which will help ask some of the defects in the paint, but that's about it. I remember being at Cheltenham and they had a cobalt blue vantage, which they had charged the new owner £700 to apply their long lasting sealant. The trouble is, they left a huge great sanding patch on the rear 3/4. This was even pointed out by the guy applying it!
To answer your question, I would get the car properly detailed by someone that knows what they are doing, apply a proper sealant and then get the dealership to pay for it.
Sorry you've not had a good start to the aston ownership experience, but it can be sorted.
I forgot to say that ive had to sort cars out that dealers have messed up. The worst one being a DBS that needed 4 days of attention after Lancaster reading got their hands on it.
Francis
As I mentioned in a previous thread, nobody should let the dealer prep their car and certainly not let them apply any of their second rate sealants to it. In my experience of gaydon cars (more than most) they tend not too suffer too badly from buffer trails out of the factory and more sanding marks and general swirls.
More often than not, buffer trails (as seen in the pic) will have come from the dealership giving it a complimentary polish like the pic below
The trouble is, they don't have the time, skills or the right products to do the job properly.
White cars suffer the most from sanding marks. Its as if they don't think they need to polish it as much as the other colours, as they think the customers wont see them. I was asked to look at a white vantage at the mcgurks thing and a good two thirds of the roof was one big sanding patch!
If they came out of the factory/dealership looking how they should, then I wouldn't have to often spend a couple of days polishing it to making it look how a 100k car should. The best you can expect normally is a layer of autoglym polish, which will help ask some of the defects in the paint, but that's about it. I remember being at Cheltenham and they had a cobalt blue vantage, which they had charged the new owner £700 to apply their long lasting sealant. The trouble is, they left a huge great sanding patch on the rear 3/4. This was even pointed out by the guy applying it!
To answer your question, I would get the car properly detailed by someone that knows what they are doing, apply a proper sealant and then get the dealership to pay for it.
Sorry you've not had a good start to the aston ownership experience, but it can be sorted.
I forgot to say that ive had to sort cars out that dealers have messed up. The worst one being a DBS that needed 4 days of attention after Lancaster reading got their hands on it.
Francis
Edited by paddy328 on Saturday 28th December 20:11
As Jay & Francis have already mentioned it's down to either poor workmanship at the factory or at the dealership. Having Detailed loads of Aston's I'd blame the factory in most cases as I've prepped cars prior to client collection, these have had no dealer prep and have looked like what you've posted & in some cases far worse!.
The good news is that some time spent with a Detailer can make your car look A1, just as you'd expect a new car to look along with offering superior protection options compared to those offered/applied by dealers.
Funnily enough I'm working on a 600 mile old AMV8 as we speak -
The good news is that some time spent with a Detailer can make your car look A1, just as you'd expect a new car to look along with offering superior protection options compared to those offered/applied by dealers.
Funnily enough I'm working on a 600 mile old AMV8 as we speak -
Good advice from Paddy etc. I know it's too late for you, but as a general bit of advice, do as I did...follow the advice of others...told the dealership NOT to polish or prep the car in any way. Transported straight to Paintshield wher Paddy detailed it before Paintshield coating. Now I don't worry about stone chips and the paintwork is perfect and protected.
It cost a few bob but a trifling amount compared to the value of the car and piece of mind.
It cost a few bob but a trifling amount compared to the value of the car and piece of mind.
paddy328 said:
White cars suffer the most from sanding marks. Its as if they don't think they need to polish it as much as the other colours, as they think the customers wont see them. I was asked to look at a white vantage at the mcgurks thing and a good two thirds of the roof was one big sanding patch!
Francis
And you will be putting that right in the new year.Francis
Edited by paddy328 on Saturday 28th December 20:11
Gassing Station | Aston Martin | Top of Page | What's New | My Stuff