Discussion
Got a little shock on Saturday when I was going to drop off the calibre s chronograph for service. It should just be a new battery but the day hand has chosen to start at 4, not 1 meaning that it needs a proper service.
Last time (August 2011) it was £260. Expensive, but such is life. This year? £385 please Sir.
Eh? Now I realise that it was 20 years ago now that you could buy a brand new F1 for £550 but £385 for a service of an item that really should not go wrong as often as it does (this is the second time this has happened to me) is taking the urine.
Question I ask is "Is this The Menu, you'll not get it for a penny less elsewhere." price or just the Goldsmiths one (only agent near me)?
If it is such is life. I will save my clubcard points to get as much off as possible, get it done and then work out my next move.
Feeling very brassed off about it though. The watch has massive sentimental value and possibly a small financial one one day as it is a limited edition but if it weren't for those reasons I'd skip it. My next watch was almost certainly going to be another TAG but if they think that charging more than the cost price of the original watch to service it is acceptable, and jack the price by over 33% over 2 years they can stick it where the sun don't shine.
Last time (August 2011) it was £260. Expensive, but such is life. This year? £385 please Sir.
Eh? Now I realise that it was 20 years ago now that you could buy a brand new F1 for £550 but £385 for a service of an item that really should not go wrong as often as it does (this is the second time this has happened to me) is taking the urine.
Question I ask is "Is this The Menu, you'll not get it for a penny less elsewhere." price or just the Goldsmiths one (only agent near me)?
If it is such is life. I will save my clubcard points to get as much off as possible, get it done and then work out my next move.
Feeling very brassed off about it though. The watch has massive sentimental value and possibly a small financial one one day as it is a limited edition but if it weren't for those reasons I'd skip it. My next watch was almost certainly going to be another TAG but if they think that charging more than the cost price of the original watch to service it is acceptable, and jack the price by over 33% over 2 years they can stick it where the sun don't shine.
Thanks all.
Don't get into the City to often at the minute but not burning to get it seen to and would rather put money a PHer's way than elsewhere so will look into that.
Stu, Know what you are saying - it took them 4 months to sort my F1 out when I dropped it off in November 2012 and got it back in March... At least that one is still working properly now, even though it is 1990's vintage.
A 2007 watch shouldn't have had to be fixed twice IMO, especially as I am very 'easy' on that one and it only gets office work - I've mixed and poured concrete before I've remembered the F1 on my arm before now
Don't get into the City to often at the minute but not burning to get it seen to and would rather put money a PHer's way than elsewhere so will look into that.
Stu, Know what you are saying - it took them 4 months to sort my F1 out when I dropped it off in November 2012 and got it back in March... At least that one is still working properly now, even though it is 1990's vintage.
A 2007 watch shouldn't have had to be fixed twice IMO, especially as I am very 'easy' on that one and it only gets office work - I've mixed and poured concrete before I've remembered the F1 on my arm before now
I see you are in Suffolk, do you ever go to Colchester?
This guy is very good.
http://www.chimesofcolchester.com/page/watch_repai...
This guy is very good.
http://www.chimesofcolchester.com/page/watch_repai...
Same experience as Stu. Was without my carrera for ten months following a £700 service/glass repair and in the end I just gave up on their ability to fix my sticking date wheel.
No communication or explanation. Just kept sending it back unfixed. I'd pick it up, spend five seconds examining it the jewellers, reject it and go home to wait again. The worst brand experience I've ever had.
No communication or explanation. Just kept sending it back unfixed. I'd pick it up, spend five seconds examining it the jewellers, reject it and go home to wait again. The worst brand experience I've ever had.
Really don't see where the the excessive cost needs to be in changing batteries in a Tag. Its a Tag, not a custom calibre that requires special tools, special batteries or expensive case mounts to work on.
Ive got a PHers Tag F1 in at the moment. He doesn't know it yet but about £40 is all it'll be for the job. And that'll be sealed too. Even if your Tag needs a full service and parts it shouldnt be more than £150. Its a Tag.
Ive got a PHers Tag F1 in at the moment. He doesn't know it yet but about £40 is all it'll be for the job. And that'll be sealed too. Even if your Tag needs a full service and parts it shouldnt be more than £150. Its a Tag.
Weirdly I sent my Heuer Carrera 1553 (1970s) back to TAG and it was returned to me in beautiful condtion, as good as new and working perfectly. Everyone was shoocked that TAG had done it right...
But the box it was sent back to me in was from Richemont in the Netherlanads
TAG obviously didn't even want to try and farmed out to smarter people
But the box it was sent back to me in was from Richemont in the Netherlanads
TAG obviously didn't even want to try and farmed out to smarter people
dumbfunk said:
Same experience as Stu. Was without my carrera for ten months following a £700 service/glass repair and in the end I just gave up on their ability to fix my sticking date wheel.
No communication or explanation. Just kept sending it back unfixed. I'd pick it up, spend five seconds examining it the jewellers, reject it and go home to wait again. The worst brand experience I've ever had.
I must admit my dealings with LVMH were a long time ago (5 years +) but they were never anything less than 100% professional, hence my earlier recommendation. No communication or explanation. Just kept sending it back unfixed. I'd pick it up, spend five seconds examining it the jewellers, reject it and go home to wait again. The worst brand experience I've ever had.
Can independents get the spares from TAG? I know a couple of guys near me can't which limits what they can do.
Interesting comments, hadn’t realised that it was such a hot topic.
Just to flesh things out a little more.
When I were a lad by Dad got a Rolex. It was (is) a lovely watch but not my thing really, he passed on to me his old Seiko which I wear sparingly these days but utterly love. 10 years later he got a titanium Breitling which is also a lovely watch but again isn’t really my thing.
Every day I would walk home from school to the train station and would pass a jewellers with all the usual goodness on display. The one watch I kept coming back to was the TAG F1 Chrono. I loved the design, size and I am sure that the F1 associations played a part as well as the £550 price – which was something I could see as being a realistic aim rather than a one day hope.
When I was admitted to the Roll my parents gave me my TAG F1 as a gift which meant and means a lot to me. In 2008 my Fiancée bought me a Lewis Hamilton Ltd Ed TAG like this one:- http://www.ebay.co.uk/itm/Tag-Heuer-Lewis-Hamilton...
Obviously it has massive sentimental value as well.
Since owning these the F1 has hardly ever missed a beat, although it has been worn properly and not wrapped in cotton wool. It went to TAG in the early ‘00’s for a new battery and reseal and then last year I treated it to a new face and hands as well as battery as the phosphorous had started to break up – all done for not much more than the original service price. So far as dealing with that watch has gone, other than it taking 4 months to do the job, I can’t really complain.
The LH one though has been a different story. It was all fine for 18 months after I got it and then I noticed that one of the date hands was zeroing at 4, not 0. Then the other date hand started to zero at 2, not 0. It was about 2 years since I bought it and so I put it down to battery. As I don’t wear it ‘hard’ I chose to see if I could get a new battery fitted by an independent but that didn’t do the trick so off to TAG it went for £260. It was returned to me in the last ¼ of 2011 and since then was fine until just before Christmas when it started to go all silly on me again.
It is a real shame TAG have really brassed me off. I have gone from being a long time admirer and never considering other watches if I’m paying more than £100 to now striking a Monaco off my list and spending that money on a BRM Gulf watch.
Just to flesh things out a little more.
When I were a lad by Dad got a Rolex. It was (is) a lovely watch but not my thing really, he passed on to me his old Seiko which I wear sparingly these days but utterly love. 10 years later he got a titanium Breitling which is also a lovely watch but again isn’t really my thing.
Every day I would walk home from school to the train station and would pass a jewellers with all the usual goodness on display. The one watch I kept coming back to was the TAG F1 Chrono. I loved the design, size and I am sure that the F1 associations played a part as well as the £550 price – which was something I could see as being a realistic aim rather than a one day hope.
When I was admitted to the Roll my parents gave me my TAG F1 as a gift which meant and means a lot to me. In 2008 my Fiancée bought me a Lewis Hamilton Ltd Ed TAG like this one:- http://www.ebay.co.uk/itm/Tag-Heuer-Lewis-Hamilton...
Obviously it has massive sentimental value as well.
Since owning these the F1 has hardly ever missed a beat, although it has been worn properly and not wrapped in cotton wool. It went to TAG in the early ‘00’s for a new battery and reseal and then last year I treated it to a new face and hands as well as battery as the phosphorous had started to break up – all done for not much more than the original service price. So far as dealing with that watch has gone, other than it taking 4 months to do the job, I can’t really complain.
The LH one though has been a different story. It was all fine for 18 months after I got it and then I noticed that one of the date hands was zeroing at 4, not 0. Then the other date hand started to zero at 2, not 0. It was about 2 years since I bought it and so I put it down to battery. As I don’t wear it ‘hard’ I chose to see if I could get a new battery fitted by an independent but that didn’t do the trick so off to TAG it went for £260. It was returned to me in the last ¼ of 2011 and since then was fine until just before Christmas when it started to go all silly on me again.
It is a real shame TAG have really brassed me off. I have gone from being a long time admirer and never considering other watches if I’m paying more than £100 to now striking a Monaco off my list and spending that money on a BRM Gulf watch.
Edited by Rude-boy on Tuesday 14th January 20:18
Rude-boy said:
Every day I would walk home from school to the train station and would pass a jewellers with all the usual goodness on display. The one watch I kept coming back to was the TAG F1 Chrono. I loved the design, size and I am sure that the F1 associations played a part as well as the £550 price – which was something I could see as being a realistic aim rather than a one day hope.
Which jewellers did you pass on ur way home from school?Edited by Rude-boy on Tuesday 14th January 20:18
I would look to send them to a independent for servicing ;try
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