Discussion
Evening all,
Well I purchased a car from a salvage yard recently and sadly it was missing some bits that were clearly photographed in the listing, however once delivery had taken place I noticed bits missing.
Anyhow after speaking to the very rude salvage people, they sent the most vital bit back as they "took it off for safe keeping and forgot to give it to me on delivery" which was a plaque/badge for the limited run of vehicle.
Anyhow, today via the post the envelope turned up, surprise surprise its not in the envelope and is missing. So I've explained how its the senders responsibility and now I have lost something that can be purchased thanks to them, I've advise them of the poor customer service and that I am planning on reporting them to ebay.
As such they have continued with the great customer service traits and said if you wish to make that threat then they will change the cat C marker to a cat B.
My worry is, is that even possible for a salvage yard todo this and change it to a CAT B?!
Thanks
James
Well I purchased a car from a salvage yard recently and sadly it was missing some bits that were clearly photographed in the listing, however once delivery had taken place I noticed bits missing.
Anyhow after speaking to the very rude salvage people, they sent the most vital bit back as they "took it off for safe keeping and forgot to give it to me on delivery" which was a plaque/badge for the limited run of vehicle.
Anyhow, today via the post the envelope turned up, surprise surprise its not in the envelope and is missing. So I've explained how its the senders responsibility and now I have lost something that can be purchased thanks to them, I've advise them of the poor customer service and that I am planning on reporting them to ebay.
As such they have continued with the great customer service traits and said if you wish to make that threat then they will change the cat C marker to a cat B.
My worry is, is that even possible for a salvage yard todo this and change it to a CAT B?!
Thanks
James
I'm not 100% but I believe it's the insurance company who rate cars not salvage yards. However if they did try to do this I am 100% sure they would be in breach of contract as you have an ebay invoice for a cat C not B car. For what its worth worth some manufacturers will sell you a replacement plaque if you send them proof of ownership, worth a call
They are far from a professional outfit, the car seems pretty sound, however it has a few issues such as MAF and O2 sensors which werent an issue before and now are. However I think this is due to the car sitting and the battery died, as such the ecu needs resetting I believe.
However they offer only abuse and nothing more, not one sorry or thought of a refund. They actually said to f##k off last night, I pointed out that I'd never dream of treating a customer of mine like he has to me.
However they offer only abuse and nothing more, not one sorry or thought of a refund. They actually said to f##k off last night, I pointed out that I'd never dream of treating a customer of mine like he has to me.
Extremely unprofessional behaviour.
The salvage yard CANNOT change the category from C to B, only the insurance company can do this and it's extremely unlikely when the car has already been categorised and paid out. If it did happen to be changed to a cat B, it can only be sold to a licensed dismantler or ATF and selling to a member of the general public would be highly illegal.
The salvage yard CANNOT change the category from C to B, only the insurance company can do this and it's extremely unlikely when the car has already been categorised and paid out. If it did happen to be changed to a cat B, it can only be sold to a licensed dismantler or ATF and selling to a member of the general public would be highly illegal.
some salvage yards do actually have the power to do this due to links with the insurance company. ive heard stories of this happening before where cars have been delivered without payment and buyer then decides to withhold payment but if item been sold as cat c and they then change it to cat b you should be able to take it to court
A Cat B CAN NOT be put back on the road,
Website said:
A vehicle from which spare parts may be salvaged, but the bodyshell should have been crushed and the car should never return to the road.
Taken from http://www.autocheck.co.uk/write-off-categories.ht...Website said:
Salvage Categories
Once a vehicle is written off it is classed as salvage. There are several categories of salvage. In summary the categories are as follows:
Category A - the entire vehicle must be crushed.
Category B - the vehicle may be broken for parts but it must never be returned to the road.
Category C - possible structural damage but the vehicle is repairable. The cost of the damage would have been more than the book value of the car if that repairs were carried out at garage prices and official manufacturers parts.
Category D - most likely to be nonstructural damage and should be relatively easily repairable. In this case the vehicle may have been economical to repair but for other reasons it was written off. For example where the insurer have to provide a courtesy car the time taken to repair the vehicle would mean that the courtesy car cost together with the repair cost would be excessive. In a category D scenario it is more likely that the insurer did not wish to repair.
Category X - this is minor damage and easily repairable.
Taken from http://www.carinsuranceonline.org.uk/totallosswrit...Once a vehicle is written off it is classed as salvage. There are several categories of salvage. In summary the categories are as follows:
Category A - the entire vehicle must be crushed.
Category B - the vehicle may be broken for parts but it must never be returned to the road.
Category C - possible structural damage but the vehicle is repairable. The cost of the damage would have been more than the book value of the car if that repairs were carried out at garage prices and official manufacturers parts.
Category D - most likely to be nonstructural damage and should be relatively easily repairable. In this case the vehicle may have been economical to repair but for other reasons it was written off. For example where the insurer have to provide a courtesy car the time taken to repair the vehicle would mean that the courtesy car cost together with the repair cost would be excessive. In a category D scenario it is more likely that the insurer did not wish to repair.
Category X - this is minor damage and easily repairable.
TameScrapman said:
A Cat B CAN NOT be put back on the road,
Trying finding the actual law that prohibits this, it doesn't exist. What you have posted pertains to the agreement/contract between insurance companies and the vehicle dismantlers that buy the writes offs to break. A Cat B should never end up on the road, but some of them do and it's not illegal.Mr2Mike said:
TameScrapman said:
A Cat B CAN NOT be put back on the road,
Trying finding the actual law that prohibits this, it doesn't exist. What you have posted pertains to the agreement/contract between insurance companies and the vehicle dismantlers that buy the writes offs to break. A Cat B should never end up on the road, but some of them do and it's not illegal.What the salvage yard have said is blatantly stupid, they will have submitted their report to the ins. co on the value of the repair cost, it's the insurer who then decides the category based on their estimate of the car's value.
Cat D = >60%, with sundry costs included.
Cat C = >100% repair alone
Cat B = >200% repair alone
Edited by Krikkit on Wednesday 15th January 18:18
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