"new" bosch coils have signs that was previously used
Discussion
hello
I have in my home 5 "new" Bosch ignition coils for my m3 which I buy from partsrunner.de. But, two of them have corroded boot and two have signs that is from locking nut.
See pictures. What to do? How I can know if this is good or bad, used or not used? I already send email to seller but i am from croatia and this is really pita!!!
I have in my home 5 "new" Bosch ignition coils for my m3 which I buy from partsrunner.de. But, two of them have corroded boot and two have signs that is from locking nut.
See pictures. What to do? How I can know if this is good or bad, used or not used? I already send email to seller but i am from croatia and this is really pita!!!
mini1380cc said:
Probably fitted previously by a buyer to fix a problem, problem persists and they sent it back. Might have been on for a few minutes tops. Not a huge deal if they work fine.
problem with coils is that you cant test it without expensive oscilloscope. If I pay for new, I want NEW. I will fight with seller but this will take time and maybe money. I am from Croatia seller is from germany. I will call some regional bosch service which is close to me. This seller is dead for me.foler said:
This seller is dead for me.
I don't know who you are. I don't know what you want. If you're looking for ransom, I can tell you I don't have money, but what I do have are a very particular set of skills. Skills I have acquired over a very long career. Skills that make me a nightmare for people like you. If you replace my coils now, that will be the end of it. I will not look for you, I will not pursue you. But if you don't, I will look for you, I will find you, and I will kill you.
Ray Luxury-Yacht said:
I don't know who you are. I don't know what you want. If you're looking for ransom, I can tell you I don't have money, but what I do have are a very particular set of skills. Skills I have acquired over a very long career. Skills that make me a nightmare for people like you. If you replace my coils now, that will be the end of it. I will not look for you, I will not pursue you. But if you don't, I will look for you, I will find you, and I will kill you.
Dead mean that I never will buy from this seller again.
foler said:
Dead mean that I never will buy from this seller again.
Thanks for clearing that up There we were thinking you were off to Croatia on the next flight.
Were they cheaper than from a dealer?
do they work ok?
does the saving offset the possibility they may have been fitted/tested previously.
V40TC said:
Thanks for clearing that up
There we were thinking you were off to Croatia on the next flight.
Were they cheaper than from a dealer?
do they work ok?
does the saving offset the possibility they may have been fitted/tested previously.
cheaper than from bmw? yes. why is that important? if i pay for new parts i want new part, not used.There we were thinking you were off to Croatia on the next flight.
Were they cheaper than from a dealer?
do they work ok?
does the saving offset the possibility they may have been fitted/tested previously.
is it coils working? i dont know because i dont want to mount it to car. parts is in original boxes just like from shop. i will wait for seller response.
Ray Luxury-Yacht said:
I don't know who you are. I don't know what you want. If you're looking for ransom, I can tell you I don't have money, but what I do have are a very particular set of skills. Skills I have acquired over a very long career. Skills that make me a nightmare for people like you. If you replace my coils now, that will be the end of it. I will not look for you, I will not pursue you. But if you don't, I will look for you, I will find you, and I will kill you.
foler said:
cheaper than from bmw? yes. why is that important? if i pay for new parts i want new part, not used.
is it coils working? i dont know because i dont want to mount it to car. parts is in original boxes just like from shop. i will wait for seller response.
Better off going to BMW direct next timeis it coils working? i dont know because i dont want to mount it to car. parts is in original boxes just like from shop. i will wait for seller response.
To save the anguish.
Cheaper not always better when dealing with car spares and overseas sellers.
Good luck on your hunt for justice.
Contact the seller and raise your concerns? You might be offered a replacement or a refund. Technically, shouldn't you be able to get a refund anyway, because you've bought over the Internet and not seen the product firsthand? Send back, get a refund and buy somewhere else, whether that's another seller or a dealership 
Dear Daniel / Dragana
(& Dear BMW Syndikat Users) -
This is Dirk Langenbach of partsrunner replying to the accusations made by user "foler".
I would like to clarify the situation as follows:
We did indeed receive an order of 5 BOSCH 0 221 504 474 ingnition coils from a Croatian customer (Daniel) with a delivery address in Germany (Dragana). We shipped the coils immediately upon receiving the payment. As a rather large online seller of quality, brand name and exclusively new auto parts, we did send the items that were ordered.
After a couple to days, we received an eMail by "Kajza" claiming that 2 of the 5 coils show "signs of mounting" and 2 have "rust on the connector boot".
We offered - as we always do - to send the coils back to us and to also send us a complaint document which we can then give to our supplier Bosch.
We also offered to send a replacement to the German adress (the one that was used for the original order) - as shipping to Croatia is 63 Euros.
We did not receive the used parts back and neither did we receive the claims document.
We also offered a 20% refund if the customer keeps the coils that he claims to be defective that our finance department would pay out within their regular payment cycle.
Out of a sudden, the customer demands that we send him 6 spark plugs (!?) to Croatia as a compensation. Needless to say, we did not do so as products and shipping would have exceeded 80 Euros.
We do cooperate with our customers to the highest extent possible.
However, as an internet retailer we cannot generally react to claims by customers accusing us to have sent wrong or defective items.
We have no proof that we have done anything wrong. If we generally react to eMails demanding us to send out new products, we would go out of business soon.
The correct way to claim a defect is to send us the items back, we do claim them with our supplier and then send out either a replacement or refund the money.
This is true for German as well as international customers.
Best Regards
Dirk Langenbach
Head of Customer Support
PartsRunner GmbH
(& Dear BMW Syndikat Users) -
This is Dirk Langenbach of partsrunner replying to the accusations made by user "foler".
I would like to clarify the situation as follows:
We did indeed receive an order of 5 BOSCH 0 221 504 474 ingnition coils from a Croatian customer (Daniel) with a delivery address in Germany (Dragana). We shipped the coils immediately upon receiving the payment. As a rather large online seller of quality, brand name and exclusively new auto parts, we did send the items that were ordered.
After a couple to days, we received an eMail by "Kajza" claiming that 2 of the 5 coils show "signs of mounting" and 2 have "rust on the connector boot".
We offered - as we always do - to send the coils back to us and to also send us a complaint document which we can then give to our supplier Bosch.
We also offered to send a replacement to the German adress (the one that was used for the original order) - as shipping to Croatia is 63 Euros.
We did not receive the used parts back and neither did we receive the claims document.
We also offered a 20% refund if the customer keeps the coils that he claims to be defective that our finance department would pay out within their regular payment cycle.
Out of a sudden, the customer demands that we send him 6 spark plugs (!?) to Croatia as a compensation. Needless to say, we did not do so as products and shipping would have exceeded 80 Euros.
We do cooperate with our customers to the highest extent possible.
However, as an internet retailer we cannot generally react to claims by customers accusing us to have sent wrong or defective items.
We have no proof that we have done anything wrong. If we generally react to eMails demanding us to send out new products, we would go out of business soon.
The correct way to claim a defect is to send us the items back, we do claim them with our supplier and then send out either a replacement or refund the money.
This is true for German as well as international customers.
Best Regards
Dirk Langenbach
Head of Customer Support
PartsRunner GmbH
Ray Luxury-Yacht said:
foler said:
This seller is dead for me.
I don't know who you are. I don't know what you want. If you're looking for ransom, I can tell you I don't have money, but what I do have are a very particular set of skills. Skills I have acquired over a very long career. Skills that make me a nightmare for people like you. If you replace my coils now, that will be the end of it. I will not look for you, I will not pursue you. But if you don't, I will look for you, I will find you, and I will kill you.
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