Chronomaster?

[HereBeMonsters]

After hearing good things about them on here and elsewhere, and being one of the only places where the watch I want is available, I placed an order with Chronomaster on Sunday.

I got an instant email confirmation, but since then, nothing. They haven't taken the money, and no reply to my emails, no answer on their phone number. Weird.

Anyone know if they're still actually going? Or is it just one man in his shed who happens to be away on holiday or something?

[GoBig]

Neil is a one man band who has/had an office he used last time I dealt with him.

I made an appointment to meet him there to do the deal, and everything was fine.

He's a good guy in my experience.

[HereBeMonsters]

So it is just one guy then?

I'll assume he's on holiday and pester him next week in that case!

[Miguel Alvarez]

I've bought a few pieces from him and he's a great guy to do business with.

[benny.c]

Neil is definitely one of the good guys. He is a one man band but has a proper office set up - no sheds involved

[andy_s]

^ Ditto

[HereBeMonsters]

benny.c said:

Neil is definitely one of the good guys. He is a one man band but has a proper office set up - no sheds involved

Haha, more of a figure of speech than thinking he actually ran his business from a shed!


And not to worry, Neil's got back to me. He was away this week, and will sort everything out for me on Monday. :-D

[pastrana72]

He is a top man, I have bought from him a few times and would do again.

[Rich_AR]

Ditto to all the replies. I've bought a few watches from him before, a pleasure to deal with.

[Tazza]

+1 Top man. Honest and reliable in all my dealings with him. I'd buy from him and deal with him again without hesitation

[Tazza]

+1 Top man. Honest and reliable in all my dealings with him. I'd buy from him and deal with him again without hesitation

[HereBeMonsters]

Hmmm.

Well, despite my asking for the papers to be dated March (as then the same month my son was born), he forward dated them to April. He's also made a mistake on the receipt.

I've now sent two emails to him (and composing a third as we speak) and not heard anything back. Given the delay after my order was taken, my specific instructions for the papers and now follow-up emails, I'm not enirely sure I'm getting the great customer service that you all speak of.

[crostonian]

I've dealt with Neil several times and never had a problem, instead of emailing why don't you just pick up that amazing thing that actually puts you in touch with people directly and gives you a straight answer - the telephone! Both his numbers are on the website.

[HereBeMonsters]

crostonian said:

I've dealt with Neil several times and never had a problem, instead of emailing why don't you just pick up that amazing thing that actually puts you in touch with people directly and gives you a straight answer - the telephone! Both his numbers are on the website.

Thanks for the sarcastic reply. I have tried, numerous times, and just get a line that rings to a voicemail. As I know no-one ever listens to their VM, I send an email instead.

Today I got an Out Of Office reply, despite not having sent a message for 24 hours or so, followed by a an apology and promise to put it right. Let's see what happens.
I have to say, I am not massively impressed. If it was I running such a business, and had failed a customer in the same manner I would be going out of my way to see that everything was done to make it right. To be honest, given the praise heaped upon him, I expected so. Maybe I'm asking too much?