New pads required less than4 weeks after purchase
Discussion
So I have just bought Mrs H a 40k mile RRS, she has had it less than a month and done about 400 miles in it and the brake pads worn message has just popped up on the dash.
Now they won't be masses in the grand scheme of things but it was bought from a main dealer and I just think it is a bit off of them to supply a £40k approved used car with that sort of wear on a consumable item like pads.
So what do the PH collective think, am I expecting too much or do I have a point and do I raise it with them?
Now they won't be masses in the grand scheme of things but it was bought from a main dealer and I just think it is a bit off of them to supply a £40k approved used car with that sort of wear on a consumable item like pads.
So what do the PH collective think, am I expecting too much or do I have a point and do I raise it with them?
Is it acceptable that they sold you a vehicle with brake pads very close to being worn out?
It's the kind of thing you would hope they wouldn't do but I suspect the dealer simply goes on the wear indicator anyway so wouldn't have even checked them.
You could take it in to be done and raise this issue in the hope of a goodwill contribution but I don't think there is much you can do.
It's the kind of thing you would hope they wouldn't do but I suspect the dealer simply goes on the wear indicator anyway so wouldn't have even checked them.
You could take it in to be done and raise this issue in the hope of a goodwill contribution but I don't think there is much you can do.
Most main dealers tend to make a point that they do a 749 point check on the vehicle before it goes on the forecourt. You could certainly argue that you shouldn't expect to be replacing items after just 400 miles, and i'd ask them to do it for free. After all, it's why you paid main dealer prices rather than going to the dodgy garage down the road.
blindswelledrat said:
Id be very surprised if they didn't replace those for free.
Particularly given main dealer tactics come service time of sucking their teeth in and saying "You'll need new discs and pads any day now. There's only 5 centimetres left on each"
I remember being told that my tyres only had 4mm of tread left on them and I really should be replacing them Particularly given main dealer tactics come service time of sucking their teeth in and saying "You'll need new discs and pads any day now. There's only 5 centimetres left on each"
I would echo the views of what has already been said in that if they do require replacement I would be requesting at least a contribution.
There is the arguement they are consumables and what's to say the last 400 miles were not spent going around Cadwell Park or the 'Ring' or indeed descending down miles of Alps or Welsh hills fully laden.
I would speak to the dealer and hear their thoughts on the matter, but asking politely rather than a "I want new brakes you rogue" approach
There is the arguement they are consumables and what's to say the last 400 miles were not spent going around Cadwell Park or the 'Ring' or indeed descending down miles of Alps or Welsh hills fully laden.
I would speak to the dealer and hear their thoughts on the matter, but asking politely rather than a "I want new brakes you rogue" approach
This was my email to the dealer: -
Subject was Car Reg number
We purchased the above vehicle from you on March 14th and have done only a few hundred miles of around town driving. It is already booked in to have a faulty reversing camera replaced, which is fine as it is just one of those things and is actually a LR known fault.
However today my wife was out driving and the brake pad worn message has come up on the dashboard, now I freely accept that could be a fault and I will look at the pads when I get home however if they are indeed worn I am nothing if not disappointed that a main dealer would sell an approved used vehicle with its associated premiums and advertised as subject to a “multipoint check” with substantially worn brake pads.
Can you advise me by reply what you can do about rectifying this situation please?
I have had a reply that says the service manager will be in touch.
So I will wait and see what they say!
Subject was Car Reg number
We purchased the above vehicle from you on March 14th and have done only a few hundred miles of around town driving. It is already booked in to have a faulty reversing camera replaced, which is fine as it is just one of those things and is actually a LR known fault.
However today my wife was out driving and the brake pad worn message has come up on the dashboard, now I freely accept that could be a fault and I will look at the pads when I get home however if they are indeed worn I am nothing if not disappointed that a main dealer would sell an approved used vehicle with its associated premiums and advertised as subject to a “multipoint check” with substantially worn brake pads.
Can you advise me by reply what you can do about rectifying this situation please?
I have had a reply that says the service manager will be in touch.
So I will wait and see what they say!
HaloGen8 said:
A bit pompus if I may say rather than a friendly approachable manner. Not an email which I would read and this and think, yes I'll bend over backwards for this chap / customer.
Just my thoughts.
I'd agree I'm afraid. There was no need to mention the reversing camera - it's already being sorted as you say. Exact mileage since purchase would help your case rather than "a few hundred miles" also.Just my thoughts.
Bought my car main dealer approved used the other week and it will need 4 new tyres soon.
TBH I didn't really notice they all had about 2mm and assumed they would be all OK as it was an approved used car.
I probably wouldn't have mentioned it anyway.
I couldn't really expect them to replace all 4 tyres; someone has to replace them and the garage need to make some money out of the car.
TBH I didn't really notice they all had about 2mm and assumed they would be all OK as it was an approved used car.
I probably wouldn't have mentioned it anyway.
I couldn't really expect them to replace all 4 tyres; someone has to replace them and the garage need to make some money out of the car.
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