Windscreen company problems
Discussion
I'm having trouble with a windscreen company since January. My screen cracked and through insurance a windscreen company fitted a replacement screen. However the fitter didnt remove scuttle or strut brace and the screen cracked. Windscreen company replaced screen as it was their error. Second screen turned up with light sensor bracket missing and rubber trim across the top all over the place, but fitted anyway. I complained and they changed the screen again. Third screen turns up with brackets out of alignment, the fitter straightens up (city safety sensor) and fits. Two days later both the light sensor and city safety sensor brackets drop off. Company comes out tries gluing brackets back on but it doesn't work. They now say they will fit a fourth screen.
I am now arguing with them to fit a genuine Volvo screen rather than the tat they have been fitting. Anyone know what my rights are on this? It has been going on since January so I'd of thought they have had plenty of tries and should be bending over backwards to sort it out.
Ta.
I am now arguing with them to fit a genuine Volvo screen rather than the tat they have been fitting. Anyone know what my rights are on this? It has been going on since January so I'd of thought they have had plenty of tries and should be bending over backwards to sort it out.
Ta.
Autoglas have just replaced the 'screen on my Volvo V60, it took a little longer than they expected as they were waiting for the 'screen to be delivered from Volvo. They used a proper Volvo part which fitted first time and with all the correct citysafe brackets and 'Volvo' markings. No problems at all.
If this is an insurance job, get on the phone to them and let them know about the poor service from the 'screen company and that you're not happy with them using pattern parts, it sounds like your insurance co needs to be telling them to get the correct 'screen direct from Volvo and stop trying to save a few pence.
If this is an insurance job, get on the phone to them and let them know about the poor service from the 'screen company and that you're not happy with them using pattern parts, it sounds like your insurance co needs to be telling them to get the correct 'screen direct from Volvo and stop trying to save a few pence.
Chances are it's the insurance company that has asked for pattern parts to be used , they won't be bearing the cost of all the replacements .
It's very common practice with insurance companies to use pattern stuff as they don't pay for all the extra work to get parts that don't fit to an acceptable standard.
Pattern parts never ever fit the same as genuine manufacturer , they cannot be made the same for fear of copyright or patent infringement .
It's all in the small print of your policy as to whether or not they use genuine manufacturer parts .
It's very common practice with insurance companies to use pattern stuff as they don't pay for all the extra work to get parts that don't fit to an acceptable standard.
Pattern parts never ever fit the same as genuine manufacturer , they cannot be made the same for fear of copyright or patent infringement .
It's all in the small print of your policy as to whether or not they use genuine manufacturer parts .
Looks like I have got a result. Kicked up a fuss with head office and they have agreed to fit a Volvo screen. Must be costing the glass company a fair bit the screens wasted (albeit crap ones) and fitting time. Shame it took me laying in to them to do it.
I didn't bother with the insurance company as I'm no longer with them. However they are on the list to contact should the next screen be a duffer.
I didn't bother with the insurance company as I'm no longer with them. However they are on the list to contact should the next screen be a duffer.
grumpy52 said:
Chances are it's the insurance company that has asked for pattern parts to be used , they won't be bearing the cost of all the replacements .
It's very common practice with insurance companies to use pattern stuff as they don't pay for all the extra work to get parts that don't fit to an acceptable standard.
Pattern parts never ever fit the same as genuine manufacturer , they cannot be made the same for fear of copyright or patent infringement .
It's all in the small print of your policy as to whether or not they use genuine manufacturer parts .
For an item like a front wing,yes you are right they often do not fit as good.It's very common practice with insurance companies to use pattern stuff as they don't pay for all the extra work to get parts that don't fit to an acceptable standard.
Pattern parts never ever fit the same as genuine manufacturer , they cannot be made the same for fear of copyright or patent infringement .
It's all in the small print of your policy as to whether or not they use genuine manufacturer parts .
For a windscreen though you are wrong,there is no way a windscreen would be made in a way that it is out of shape and does not fit properly.
TPS said:
grumpy52 said:
Chances are it's the insurance company that has asked for pattern parts to be used , they won't be bearing the cost of all the replacements .
It's very common practice with insurance companies to use pattern stuff as they don't pay for all the extra work to get parts that don't fit to an acceptable standard.
Pattern parts never ever fit the same as genuine manufacturer , they cannot be made the same for fear of copyright or patent infringement .
It's all in the small print of your policy as to whether or not they use genuine manufacturer parts .
For an item like a front wing,yes you are right they often do not fit as good.It's very common practice with insurance companies to use pattern stuff as they don't pay for all the extra work to get parts that don't fit to an acceptable standard.
Pattern parts never ever fit the same as genuine manufacturer , they cannot be made the same for fear of copyright or patent infringement .
It's all in the small print of your policy as to whether or not they use genuine manufacturer parts .
For a windscreen though you are wrong,there is no way a windscreen would be made in a way that it is out of shape and does not fit properly.
I have had the pleasure of dealing with insurance companies and assesors as my job in the past and I am glad I no longer have that problem .
4rephill said:
Pattern parts usually don't fit as well as an original manufacturers part simply because they're not made to the same standard in order to keep the costs down and make the part profitable - It has nothing whatsoever to do with avoiding copyright/patent infringements!
Of course! Nothing boosts profits like a 75% return rate!marshalla said:
4rephill said:
Pattern parts usually don't fit as well as an original manufacturers part simply because they're not made to the same standard in order to keep the costs down and make the part profitable - It has nothing whatsoever to do with avoiding copyright/patent infringements!
Of course! Nothing boosts profits like a 75% return rate!http://www.glasstecpaul.com/windscreen-manufacture...
Edited by Glassman on Friday 2nd May 08:10
Glassman said:
TPS said:
For an item like a front wing,yes you are right they often do not fit as good.
For a windscreen though you are wrong,there is no way a windscreen would be made in a way that it is out of shape and does not fit properly.
Is this your opinion, or can you elaborate?For a windscreen though you are wrong,there is no way a windscreen would be made in a way that it is out of shape and does not fit properly.
TPS said:
Glassman said:
TPS said:
For an item like a front wing,yes you are right they often do not fit as good.
For a windscreen though you are wrong,there is no way a windscreen would be made in a way that it is out of shape and does not fit properly.
Is this your opinion, or can you elaborate?For a windscreen though you are wrong,there is no way a windscreen would be made in a way that it is out of shape and does not fit properly.
I've had 3 windscreens in the past three years (2 front, 1 rear).
Cannot say I've seen any kind of issue with them at all. All of them have had tinting to the same level as far as I can visibly tell (so didn't suddenly feel lighter or darker inside the vehicle).
My car has rain and light sensors for auto-lights - these have always worked 100% after the screen was replaced.
The rear screen was more of an issue - mine has a diversity aerial etched into the glass - I had to wait 4 weeks for them to get a new piece of glass over from the Czech Republic (which meant 4 long weeks of driving with plastic sheeting!).
All of the glass I've had as replacement has carried the same VW/Audi markings that the original glass carried.
So long as the glass is the correct size, offers the same amount of tinting and any "special features" actually work - surely this is all you need.
Cannot say I've seen any kind of issue with them at all. All of them have had tinting to the same level as far as I can visibly tell (so didn't suddenly feel lighter or darker inside the vehicle).
My car has rain and light sensors for auto-lights - these have always worked 100% after the screen was replaced.
The rear screen was more of an issue - mine has a diversity aerial etched into the glass - I had to wait 4 weeks for them to get a new piece of glass over from the Czech Republic (which meant 4 long weeks of driving with plastic sheeting!).
All of the glass I've had as replacement has carried the same VW/Audi markings that the original glass carried.
So long as the glass is the correct size, offers the same amount of tinting and any "special features" actually work - surely this is all you need.
Stoofa said:
So long as the glass is the correct size, offers the same amount of tinting and any "special features" actually work - surely this is all you need.
Seems a simple list but probably hard to get right with some companies out there. With my X5 glass the auto wipers never worked. My current car is going to need one as it has a tiny chip/crack but in the drives zone so they probably won't fill it - look forward to that one - it has cameras, sensors, head up display reflection bits etc.. when they do it I hope they see sense and give me OEM glass.Glassman said:
marshalla said:
4rephill said:
Pattern parts usually don't fit as well as an original manufacturers part simply because they're not made to the same standard in order to keep the costs down and make the part profitable - It has nothing whatsoever to do with avoiding copyright/patent infringements!
Of course! Nothing boosts profits like a 75% return rate!http://www.glasstecpaul.com/windscreen-manufacture...
Edited by Glassman on Friday 2nd May 08:10
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