Dealer prices... Airbag light reset
Dealer prices... Airbag light reset
Author
Discussion

Prof Prolapse

Original Poster:

16,163 posts

219 months

Monday 12th May 2014
quotequote all
This isn't a rant, but does anybody know how dealers justify the cost of resetting an airbag light?

I have just been quoted £78 (inc VAT) from a local independent. That same garage charges £44/hour labour. So as there are no parts, that's an hour and a bit labour, to plug something in and turn the reset button. So this isn't even a fault code read and quote, just a button press.

Is there some sort of weird way customers actually pay rates for use of these tools? Unlike say, a set of spanners, or the four post lift?







mini1380cc

2,949 posts

200 months

Monday 12th May 2014
quotequote all
What about buying your own? Do a little research online to see if your model of car is easy reset by these cheap generic readers. If there is a fault the light will just reappear. It happened to my A4 which needed a new airbag ECU.


To answer your last question, yes the equipment costs need recovered somehow. I have a snap-on Solus which is entry level and that was a good £500 second hand. The full on stuff will be thousands, then there is the annual license fees to keep it updated.

MonkeyBusiness

4,242 posts

216 months

Monday 12th May 2014
quotequote all
Can't you just get one of these and do it yourself?

http://www.amazon.co.uk/gp/product/B004KL0I9I/?tag...

MajorProblem

4,700 posts

193 months

Monday 12th May 2014
quotequote all
They've probably got a really expensive snap on scanner that requires paying for.

HumbleJim

28,960 posts

212 months

Monday 12th May 2014
quotequote all
I paid £20 (Indi specialist cash) It would be worth making a couple of calls. I think it took 15-20mins max.

Prof Prolapse

Original Poster:

16,163 posts

219 months

Monday 12th May 2014
quotequote all
Tool is already bought. I'd hoped to avoid the delays in postage is all.

Simple fact of the matter is though, I'd have happily paid £20 for an Indy to do this but not six times what the tool to do it myself costs for a job requiring no specialist skill.

I would have thought as I own a BMW it would also have been a good opportunity for the trader to introduce me to his business as a potential customer. Now I'm not interested, and any new work I require there will be a grudge transaction, which strikes me as an odd business model, but none the less one most places seem to insist upon.





Prof Prolapse

Original Poster:

16,163 posts

219 months

Monday 12th May 2014
quotequote all
HumbleJim said:
I paid £20 (Indi specialist cash) It would be worth making a couple of calls. I think it took 15-20mins max.
You see I couldn't get close to this around Edinburgh. Perhaps my mistake was calling BMW places only.

Prof Prolapse

Original Poster:

16,163 posts

219 months

Monday 12th May 2014
quotequote all
MajorProblem said:
They've probably got a really expensive snap on scanner that requires paying for.
Then they should really invest in a £10 tool from eBay so they can do the same job for less money.


HumbleJim

28,960 posts

212 months

Monday 12th May 2014
quotequote all
Prof Prolapse said:
MajorProblem said:
They've probably got a really expensive snap on scanner that requires paying for.
Then they should really invest in a £10 tool from eBay so they can do the same job for less money.
Diagnostic equip is expensive, so are ramps, tools, workshops, staff.

You don't get the (suck through teeth) that'll be expensive mate it's gotta go on a 4 poster for that job.

dooosuk

464 posts

254 months

Monday 12th May 2014
quotequote all
MonkeyBusiness said:
Can't you just get one of these and do it yourself?

http://www.amazon.co.uk/gp/product/B004KL0I9I/?tag...
Highly unlikely that will work. Airbag system most likely on a different system.

Certainly doesn't work on the other halfs Toyota Corolla.

Campo

12,584 posts

226 months

Monday 12th May 2014
quotequote all
Prof Prolapse said:
This isn't a rant, but does anybody know how dealers justify the cost of resetting an airbag light?

I have just been quoted £78 (inc VAT) from a local independent. That same garage charges £44/hour labour. So as there are no parts, that's an hour and a bit labour, to plug something in and turn the reset button. So this isn't even a fault code read and quote, just a button press.

Is there some sort of weird way customers actually pay rates for use of these tools? Unlike say, a set of spanners, or the four post lift?
What tool did you buy in the end?

Prof Prolapse

Original Poster:

16,163 posts

219 months

Monday 12th May 2014
quotequote all
dooosuk said:
MonkeyBusiness said:
Can't you just get one of these and do it yourself?

http://www.amazon.co.uk/gp/product/B004KL0I9I/?tag...
Highly unlikely that will work. Airbag system most likely on a different system.

Certainly doesn't work on the other halfs Toyota Corolla.
It doesn't work. It's OBD2 and the airbag is on the SRS code (IIRC).

I also used to have that same OBD2 tool and I don't recall it ever worked on this.

Prof Prolapse

Original Poster:

16,163 posts

219 months

Monday 12th May 2014
quotequote all
Campo said:
What tool did you buy in the end?
Don't laugh at what I paid...

http://www.ebay.co.uk/itm/121338479425?ssPageName=...


Prof Prolapse

Original Poster:

16,163 posts

219 months

Monday 12th May 2014
quotequote all
HumbleJim said:
Prof Prolapse said:
MajorProblem said:
They've probably got a really expensive snap on scanner that requires paying for.
Then they should really invest in a £10 tool from eBay so they can do the same job for less money.
Diagnostic equip is expensive, so are ramps, tools, workshops, staff.

You don't get the (suck through teeth) that'll be expensive mate it's gotta go on a 4 poster for that job.
Yes but when you go in for job and read the invoice it doesn't say "use of ramp" etc, does it? That's my point, everything else is a fixed cost in the hourly rate, except for diagnostics where apparently you pay an additional hours labour for nothing which doesn't even get broken down on an invoice.

FatSumo

15,078 posts

198 months

Monday 12th May 2014
quotequote all
Can you not just disconnect the battery for 30 minutes? Used to work on my rx8 laugh

Prof Prolapse

Original Poster:

16,163 posts

219 months

Monday 12th May 2014
quotequote all
FatSumo said:
Can you not just disconnect the battery for 30 minutes? Used to work on my rx8 laugh
Lol, apparently not.

Ironically if I'd do that before working on the door I'd not have had this problem though!

kambites

71,458 posts

250 months

Monday 12th May 2014
quotequote all
Prof Prolapse said:
Yes but when you go in for job and read the invoice it doesn't say "use of ramp" etc, does it? That's my point, everything else is a fixed cost in the hourly rate, except for diagnostics where apparently you pay an additional hours labour for nothing which doesn't even get broken down on an invoice.
I suppose every garage has a ramp, most don't have a given manufacturer's diagnostics equipment so it's "value add" (and probably not cheap value add from their point of view, if they've bought the OEM system) that they can charge for.

Mr2Mike

20,143 posts

284 months

Monday 12th May 2014
quotequote all
Prof Prolapse said:
It doesn't work. It's OBD2 and the airbag is on the SRS code (IIRC).
SRS is not a diagnostic standard. OBDII is used to communicate to multiple different control units within a car over the same bus, but the problem is that most of the cheaper tools are designed only to address the engine management system.

kambites

71,458 posts

250 months

Monday 12th May 2014
quotequote all
Mr2Mike said:
SRS is not a diagnostic standard. OBDII is used to communicate to multiple different control units within a car over the same bus, but the problem is that most of the cheaper tools are designed only to address the engine management system.
I'm fairly sure you can still use the cheap things to address anything if you know the protocol. You just have to form the non-standard commands manually. I've certainly used mine to access manufacturer specific, non-ECU stuff on our Octavia.

Prof Prolapse

Original Poster:

16,163 posts

219 months

Monday 12th May 2014
quotequote all
Mr2Mike said:
Prof Prolapse said:
It doesn't work. It's OBD2 and the airbag is on the SRS code (IIRC).
SRS is not a diagnostic standard. OBDII is used to communicate to multiple different control units within a car over the same bus, but the problem is that most of the cheaper tools are designed only to address the engine management system.
I know. IIRC, SRS = Supplemental Restraining System, i.e. Airbags.

Most cheap OBD 2 readers can't read the code however. Like the ELM one in the original link, I know because I own one.