Lotus Customer Service Dept?

[xxplod]

I have a tale of woe to tell regarding my 2 year old Elise, which has just started to be discussed with Customer Services at the factory. Anyone had any experience of dealing with them, good bad or indifferent?

I won't rattle on with my problem just yet as things are still "being looked at" but any experiences would be much appreciated.

Many thanks

[aled]

I had a problem with my 2 year Mark II.

Clutch burned out after only 8000 miles. Of which 4000 were mine.

Had long discussions with them and thanks to a very helpful bloke at CD Brammall in leicester (where I brought the car) managed to get it done. Although I did have to pay a reduced labour bill!!

I would try and get Lotus to send a field engineer to the garage where your car is.

Thats how I managed it!! The field engineers are able to get things done!!

Hope this helps!!

[xxplod]

Aled. Thanks. The field engineer has now been out to my car twice and has been unable to fix it! To update re: customer services at Hethel. When I spoke yesterday (after they'd apologised for not calling me for 6 hours) they said I should send a detailed e-mail so they could "get on to it first thing." Well, neither I, nor the Lotus dealer who have my car have heard anything from them.

Utterly useless.