Coldplay ticket scam - how does this work then?
Coldplay ticket scam - how does this work then?
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MitchT

Original Poster:

17,114 posts

238 months

Friday 6th June 2014
quotequote all
Tried to buy tickets for Coldplay's 1st July Royal Albert Hall gig this morning. Found myself in a queue, which refreshed itself automatically every 20 seconds and then, after an hour, changed to a message saying the tickets had sold out. Next thing Coldplay's Facebook page is inundated with people complaining that tickets are already appearing on eBay for thousands of pounds! Now, the terms and conditions state the following ...

  • The name of the lead booker will be printed on each ticket. The lead booker must attend the concert and photo ID will be required to gain entry to the venue. There will be no exceptions to this rule.
  • The name cannot be changed once the booking has been made.
  • If you are booking more than one ticket your guests must arrive at the concert at the same time as you. Failure to do so will result in the guests being turned away. Tickets cannot be left at the box office for collection.
So, given the above, how can someone who has bought a 'second hand' ticket and can't identify themself as the 'lead booker' or as a guest thereof actually get into the gig? Why would so many people buy tickets purely to capitalise if there wasn't be a market for them unless buyers weren't aware that they'd be invalid.

selym

9,581 posts

200 months

Friday 6th June 2014
quotequote all
You had a lucky escape amigo!

MitchT

Original Poster:

17,114 posts

238 months

Friday 6th June 2014
quotequote all
selym said:
You had a lucky escape amigo!
Let's not turn this into an anti-Coldplay rant - music taste is subjective - serious answers only please!

rpguk

4,515 posts

313 months

Friday 6th June 2014
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I don't know how this particular show will pan out, but from picking up tickets for other shows they don't usually do the checking they say they will - especially when you have however many thousand people trying to get in within a short time.

DavesFlaps

683 posts

220 months

Friday 6th June 2014
quotequote all
This was on the telly the other night.

The 'lead booker' buys x number of tickets in their own name.

You buy x -1 tickets for a hugely inflated price.

You meet this person on the night of the gig and go with them to the venue, where they display the ID that indicates they are the person who bought all the tickets and in you go.

selym

9,581 posts

200 months

Friday 6th June 2014
quotequote all
MitchT said:
selym said:
You had a lucky escape amigo!
Let's not turn this into an anti-Coldplay rant - music taste is subjective - serious answers only please!
No rant here. I would imagine the deal is that the seller contacts the ticket company suggesting they can no longer attend and to arrange transfer of name on the ticket.

OlberJ

14,101 posts

262 months

Friday 6th June 2014
quotequote all
Coldplay sell tickets, you buy them.

There's the scam right there.

Awful excuse for a band.

Your money though. Just try and keep them off the telly eh? Cheers smile

SlidingSideways

1,345 posts

261 months

Friday 6th June 2014
quotequote all
BBC Watchdog did a piece about this the other night as Kate Bush has used a similar tactic for her tickets.
You'll need to meet the seller on the night, get your ticket and then they will escort you into the venue showing the necessary lead booker ID/Credit Card.
They then leave to meet the next punter.
It's not that different from the festival touts that stick a wristband on you, walk you through security and then take it off you and head back out.

nick s

1,372 posts

246 months

Friday 6th June 2014
quotequote all
SlidingSideways said:
It's not that different from the festival touts that stick a wristband on you, walk you through security and then take it off you and head back out.
Does this actually happen? So what are the chances of me turning up to Glastonbury this year and there being someone there who can do this exact thing for me for payment? As if this goes on I'll have a go! Tried desperately to get tickets!

yellowjack

18,405 posts

195 months

Friday 6th June 2014
quotequote all
Mitch, they are called 'Walkers'.

The BBC Watchdog programme covered it recently but their case study was Kate Bush gigs.

It works like this...

The touts use 'bots' to block genuine users from the principal ticketing website.
The touts have a list of identities and credit cards to use. They buy as many batches of four (or maximum allocation) tickets as they can.
They then sell the tickets at massively inflated prices on the secondary market.
They arrange to meet the buyers of the tickets prior to the gig, and 'Walk' the secondary buyers into the gig, using the pre-arranged ID as the 'named ticket holder'.
They then 'Walk' out of the venue. There's nothing to prevent them from doing this.
Some will then swap to a new ID to 'Walk' a second batch of secondary buyers into the gig. (Repeat as many times as you have false ID's).

This explains why there are often a significant number of empty seats at 'Sold Out' gigs. If you are lucky, as a secondary buyer, you'll get 'Walked In' and see the gig (at an extortionate price, little of which goes to support the band/venue). If you are unlucky, you've been the victim of a fraud, and will have lost a fortune, but have no way in to the venue.

Some artists are trying to enforce these conditions in an attempt to drive out the touts and minimise the secondary ticket market, but the touts and chancers are more than happy to adapt their methods to work around the 'problem'. To me, the very fact that 'premium' sought after tickets are re-sold within seconds of going on sale is indicative of the fact that their initial buyers had no intention of going to the show.

The only solution I can see is to restrict the secondary ticket market to sales "at face value" plus a fixed processing charge. Or to ban the secondary ticket market altogether, something like Football tickets, which it is illegal to sell on. Kudos to Coldplay, and other artists, for trying to do something to help the genuine fans, but there is little they can really do to solve the issue without assistance from the likes of GetMeIn, Stubhub, ViaGoGo, etc, and those companies have a vested interest in keeping the secondary market alive.

The content isn't available on BBC iPlayer, but here's a link to the Watchdog site... http://www.bbc.co.uk/programmes/articles/3Sn9kz60S...

BrabusMog

21,762 posts

215 months

Friday 6th June 2014
quotequote all
nick s said:
SlidingSideways said:
It's not that different from the festival touts that stick a wristband on you, walk you through security and then take it off you and head back out.
Does this actually happen? So what are the chances of me turning up to Glastonbury this year and there being someone there who can do this exact thing for me for payment? As if this goes on I'll have a go! Tried desperately to get tickets!
It won't work at Glastonbury but I did it at Reading Festival a few years ago when I was asked if I fancied popping down for the day. The touts by the station were wanting well over £100 for a legit day ticket but the guy who walked me in charged £50 and then gave me a couple of colourful hair ties that I stuck over my wrist.

Rosscow

9,680 posts

192 months

Friday 6th June 2014
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I've just tried for the 2nd July gig - more chance of getting a blow job from Kate.

jesusbuiltmycar

5,125 posts

283 months

Monday 9th June 2014
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Quite often the Ticket agencies directly feed the "reseller" marketplace:
For Example:

www.getmein.com is owned by ticketmaster - I wonder where they get the tickets from???
People working for the Venue/Ticket agency/ band etc will have access to tickets BEFORE they go on sale, hence they sell them on ebay to supplement their income.
I read that up to 20% of all concert tickets are never offered to the public at face value.

You have had a lucky escape though - aside from Coldplay being dull, the acoustics in the Royal Albert Hall are awful, especially if you have seats on the side. It is one venue I will not visit again.

Teppic

8,071 posts

286 months

Monday 9th June 2014
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jesusbuiltmycar said:
www.getmein.com is owned by ticketmaster - I wonder where they get the tickets from???
I was amazed that the Watchdog article about the Kate Bush gigs didn't pick up on this, especially with the Ticketmaster tickets all being sold out mere moments after going on sale.

Ian974

3,198 posts

228 months

Tuesday 10th June 2014
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MitchT said:
  • The name of the lead booker will be printed on each ticket. The lead booker must attend the concert and photo ID will be required to gain entry to the venue. There will be no exceptions to this rule...
...unless they just don't apply this rule. It was the same apparently for nine inch nails recently, but I just wandered straight in, no ID checks or anything.

jesusbuiltmycar

5,125 posts

283 months

Wednesday 11th June 2014
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Ian974 said:
MitchT said:
  • The name of the lead booker will be printed on each ticket. The lead booker must attend the concert and photo ID will be required to gain entry to the venue. There will be no exceptions to this rule...
...unless they just don't apply this rule. It was the same apparently for nine inch nails recently, but I just wandered straight in, no ID checks or anything.
Same here - bought my tickets via nin.com, I receieved an email stating that I had to produce Id to collect the tickets, and once issued I would have to enter immediately - which was not the case. At least the box office did an Id check though....

When I saw rage Against the Machine in Finsbury Park (tickets free by lottery) the ticket had my photo on it - to prevent any re-sale / touting....

BMWBen

4,906 posts

230 months

Friday 4th July 2014
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Sure the best way to fix this issue is to auction all the tickets in the primary market? That way the price will be set at what people are willing to pay, and there will be no point buying them up for touting because you won't be able to sell them for more than you bought them for.