Whiplash - medical reps for insurance.
Discussion
In short, my wife was driven into in a car park. Her car was stationary, and she was reversed into with a jolt from the drivers side wing.
Other side admitted liability, and I dealt directly with their insurance company to speed things up, and ensure I am not stung for silly car hire charges, and also to ensure that no-one does. I have no interest in contributing to the compo society, or the trade in expensive hire cars.
They were great, they approved the quote and sorted the hire car, fine.
However, from about ten days after the accident and for the last two weeks my wife has had neck pain. We thought it would go away, but in fact it got worse, and is now down her arm, and she is somewhat constricted in moving her head.
The last two weeks she's been popping 8 ibuprofen a day, so I got her to go to the doctor, and he is unsure of the cause.
I spoke to the other parties insurance company and explained to them that she has never had neck pain previously, it is more than co-incidence. They entirely agree and will deal with the claim, however, they only deal with representatives or intermediaries who then instruct medical practitioners.
We're not interested in compo unless of course the matter worsens and does not go away and there is some kind of serious problem. All we want is for her to be seen ASAP and fixed.
Does anyone know of a *reputable* company who deals with this, that they may have used or recommend?
Other side admitted liability, and I dealt directly with their insurance company to speed things up, and ensure I am not stung for silly car hire charges, and also to ensure that no-one does. I have no interest in contributing to the compo society, or the trade in expensive hire cars.
They were great, they approved the quote and sorted the hire car, fine.
However, from about ten days after the accident and for the last two weeks my wife has had neck pain. We thought it would go away, but in fact it got worse, and is now down her arm, and she is somewhat constricted in moving her head.
The last two weeks she's been popping 8 ibuprofen a day, so I got her to go to the doctor, and he is unsure of the cause.
I spoke to the other parties insurance company and explained to them that she has never had neck pain previously, it is more than co-incidence. They entirely agree and will deal with the claim, however, they only deal with representatives or intermediaries who then instruct medical practitioners.
We're not interested in compo unless of course the matter worsens and does not go away and there is some kind of serious problem. All we want is for her to be seen ASAP and fixed.
Does anyone know of a *reputable* company who deals with this, that they may have used or recommend?
singlecoil said:
I'm quite sure your friendly local firm of general solicitors would be happy to handle this for you. Local is good in case you need to visit them in person. Plus if you don't already have a solicitor you can start establishing a relationship with one.
I actually didn't think of that, I have a very good local solicitor - cheers.My only concern is that being very good, they charge equally well, and call me 'old fashioned' but it doesn't seem right to me that someone's going to have to pick up that bill if it can be sorted by some other kind of agency. Their insurance company mentioned that there were medical(ish) organisations that sort this. This was the bit I'd not heard of.
I hated (as a private physio) dealing with intermediaries, they demand more paperwork, reduce the fees paid and limit treatment with no regard to what is going on with the patient, and take an additional percentage from the insurer. I can see they probably protect insurers from more unscrupulous practitioners but as someone with scruples it's irritating. I'll see if I can remember any that are better to deal with.
I'd also add that it is likely the pain is coincidental, given the ten day delay between the accident and the onset of symptoms.
I'd also add that it is likely the pain is coincidental, given the ten day delay between the accident and the onset of symptoms.
Bill said:
I hated (as a private physio) dealing with intermediaries, they demand more paperwork, reduce the fees paid and limit treatment with no regard to what is going on with the patient, and take an additional percentage from the insurer. I can see they probably protect insurers from more unscrupulous practitioners but as someone with scruples it's irritating. I'll see if I can remember any that are better to deal with.
I'd also add that it is likely the pain is coincidental, given the ten day delay between the accident and the onset of symptoms.
Cheers.I'd also add that it is likely the pain is coincidental, given the ten day delay between the accident and the onset of symptoms.
Both of our initial thoughts were that she 'slept funny' or similar. Attributing this to the accident was the last thing we wanted it to be.
However, this has just been going on and on. There was no traumatic incident since that brought it on, she's 29 and never had pain like this previously. Apparently, although it is of course most common for pain to occur hours after the accident, a delayed reaction is possible but less common.
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