Received private parking' Notice to Keeper'

[DaveCWK]

Hi all,

I recently recieved a 'Notice to keeper' letter from a private parking company, stating that I was issued a ticket in a pub carpark for "parking without displaying a valid ticket" approx 1 month ago, and have not paid. The letter demands the "full amount of £85 within 28 days"
It also states I've now lost the opportunity to pay at a discounted amount, which is nice considering this is the first i've heard about it.

I definitely bought a ticket at the time, I recall whinging about it to my mate as it used to be free and was now £2 I'm thinking maybe it came off the screen or something hence accusation of no display. Sadly ticket is long gone in my fortnightly interior vacuum session.

I have a couple of questions:
1) Is this a scam? As the letter explicitly states that a PCN notice was issued to the driver of the vehicle (my numberplate) but I was definitely given nothing (otherwise I would have gone and compained instantly as I had just paid for a ticket and would have evidence)
2) How do I best go about appealing this? I don't have the parking ticket, but we have recalled what we ordered in the pub and at what approximate times - Can the Pub not verify these records on the till and thus prove we were using the facilities, not parking randomly? Afterall the pub owns the carpark.

Any help appreciated. I've done some searching online but it's all a bit confusing as to what I should do next.

[73mark]

I would go and see the pub landlord,nothing to lose.

[anonymous-user]

You pay to park in a pub car park where you eat? Really?

[NH1]

73mark said:

I would go and see the pub landlord,nothing to lose.

This, go and tell the landlord you will be taking your custom elsewhere unless its cancelled. If they wont then defeat it at POPLA with GPEOL, then pop back and show the landlord the result and tell him to fk himself.

[Red Devil]

REALIST123 said:

You pay to park in a pub car park where you eat? Really?

^^This^^

Hardy the way to attract customers, but an excellent one to putting up the shutters.
http://www.bighospitality.co.uk/Trends-Reports/Las...

OP: this may help you - http://www.parkingcowboys.co.uk/keeper-liability/
You might be surprised how many PPCs issue non-compliant paperwork. Btw, which one issued the (phantom) PCN?

[Starfighter]

REALIST123 said:

You pay to park in a pub car park where you eat? Really?

A pub local to me does this. They are in a village centre with the only parking. They refund the parking ticket over the counter when you order food / drinks so it is cost neutral for customers.

[DaveCWK]

Red Devil said:

^^This^^

Hardy the way to attract customers, but an excellent one to putting up the shutters.
http://www.bighospitality.co.uk/Trends-Reports/Las...

OP: this may help you - http://www.parkingcowboys.co.uk/keeper-liability/
You might be surprised how many PPCs issue non-compliant paperwork. Btw, which one issued the (phantom) PCN?

Thanks for that. From reading those points it seems to me the notice to keeper is non compliant for the following reasons:
- does not state the details of the discount for payment within 14 days, merely says it has expired.
- does not state the period the car was parked, only specifies the time of issue
- does not state clearly whether the ticket was left on the car, or issued directly to the driver
- does not Identify the “creditor” who is legally entitled to recover the parking charge

Do you think these points are sufficient for an appeal, or should I go down the no genuine pre estimate of loss argument?

I tried to get in contact with the pub landlord but got nowhere. Not sure I should say where it was issued/by whom in a publc forum, but I will publicise this when it's over.

[Pit Pony]

Starfighter said:

REALIST123 said:

You pay to park in a pub car park where you eat? Really?

A pub local to me does this. They are in a village centre with the only parking. They refund the parking ticket over the counter when you order food / drinks so it is cost neutral for customers.

The Charles next to University of York. Food is 'student' though.

[Starfighter]

Pit Pony said:

The Charles next to University of York. Food is 'student' though.

I was thinking of Prestbury in Cheltenham. I may have been in The Charles at some point many moons ago. I recall seeing the underside of some student pub tables in York so it may have been in there.

[caiss4]

DaveCWK said:

Red Devil said:

^^This^^

Hardy the way to attract customers, but an excellent one to putting up the shutters.
http://www.bighospitality.co.uk/Trends-Reports/Las...

OP: this may help you - http://www.parkingcowboys.co.uk/keeper-liability/
You might be surprised how many PPCs issue non-compliant paperwork. Btw, which one issued the (phantom) PCN?

Thanks for that. From reading those points it seems to me the notice to keeper is non compliant for the following reasons:
- does not state the details of the discount for payment within 14 days, merely says it has expired.
- does not state the period the car was parked, only specifies the time of issue
- does not state clearly whether the ticket was left on the car, or issued directly to the driver
- does not Identify the “creditor” who is legally entitled to recover the parking charge

Do you think these points are sufficient for an appeal, or should I go down the no genuine pre estimate of loss argument?

I tried to get in contact with the pub landlord but got nowhere. Not sure I should say where it was issued/by whom in a publc forum, but I will publicise this when it's over.

Visit pepipoo.com and Moneysavingexpert for advice on the procedure. They both have 'How to' stickies for newbies and a read of a few of the threads to get some ideas. As your first appeal as registered keeper is to the PPC then you can use all those points and mention GPEOL; they might fold immediately as they'll recognise you've read up and won't want to incur the £27 POPLA charge. If they don't then make sure they give you a POPLA code (assuming they are members of the BPA).

[Glosphil]

Starfighter said:

I was thinking of Prestbury in Cheltenham. I may have been in The Charles at some point many moons ago. I recall seeing the underside of some student pub tables in York so it may have been in there.

There are a few pubs around the Cheltenham area that use the system of pay and reclaim. One of them has lost the previously regular custom of myself and 2 mates because of it.

[darkyoung1000]

Pit Pony said:

Starfighter said:

REALIST123 said:

You pay to park in a pub car park where you eat? Really?

A pub local to me does this. They are in a village centre with the only parking. They refund the parking ticket over the counter when you order food / drinks so it is cost neutral for customers.

The Charles next to University of York. Food is 'student' though.

There's another good reason to drink in the Derry