Discussion
I put in an order for FTTC fibre at the end of April. The soonest BTO could get to me was May 19th. On arriving, the subcontractor couldn't do the job (lack of skills/training/permit) and said the line was faulty. Cue me having to report the fault myself, and going round in circles (via the ISP) with BT claiming several times to have discovered/about to repair/be repairing the fault. They requested I be at home for one of the fixes. Not only did nobody turn up that day, there seems to be nothing on the BT logs about any work being done. I still have no evidence or reports of anything being fixed (my line has been fine though it all). One month on, and I have another date set for next Monday.
If there's nobody here to let them in, I have to pay £50. Nothing about them paying me £50 if I have to take a day off and they can't be bothered to turn up.
They really do seem to be stuck in the 1970s with regard to working practices.
If there's nobody here to let them in, I have to pay £50. Nothing about them paying me £50 if I have to take a day off and they can't be bothered to turn up.
They really do seem to be stuck in the 1970s with regard to working practices.
The issues arise from the people you speak to when you call BT cannot contact OR directly to sort things out. They have to be transferred to the technical department, who then speak to OR and relay it back to you. That only happens if the issue has been raised via the OR website, which isnt easy to use in itself.
The problem is without doubt the influx of cheap sub contractors..I have seen numerous problems especially with the huge Fibre take up.
Paying a contractor £30 a job ensures that only the easy work gets done and any task that looks like it will go over 30 minutes gets shafted with the book of excuses coming out.
These guys are ruining the reputation of every ISP and communication provider.
Paying a contractor £30 a job ensures that only the easy work gets done and any task that looks like it will go over 30 minutes gets shafted with the book of excuses coming out.
These guys are ruining the reputation of every ISP and communication provider.
This will make you laugh.
Recently moved to a new office and needed a new BT internet connection installed - essentially new box on the wall.
'Engineer' came on the appointed day. Nice shiny new box on the wall with number written on it. Happy days.
We get to hooking up the IT and no broadband. Various calls to BT to 'activate' the account prove fruitless.
Another 'engineer' arrives. Scratches head plugs various things in, goes off to the exchange etc. Comes back takes the front cover off the new box to find all the wires are loose - not even any attempt by the first 'engineer' to punch them in WTF.
I hate BT and won't have any of their services now. Line rental at £15/month (monopoly) what a rip off.
Recently moved to a new office and needed a new BT internet connection installed - essentially new box on the wall.
'Engineer' came on the appointed day. Nice shiny new box on the wall with number written on it. Happy days.
We get to hooking up the IT and no broadband. Various calls to BT to 'activate' the account prove fruitless.
Another 'engineer' arrives. Scratches head plugs various things in, goes off to the exchange etc. Comes back takes the front cover off the new box to find all the wires are loose - not even any attempt by the first 'engineer' to punch them in WTF.
I hate BT and won't have any of their services now. Line rental at £15/month (monopoly) what a rip off.
One of the better pieces of work I have seen was an Office in Stoke. My client had installed the networking infrastructure, when I got a call that someone had hacked it.
It turned out that instead of running the line through the trunking the clever engineer hacked into our newly installed network wiring and connected to some. While identifying which was which at the patch terminal he ripped half of them off the panel.
There were repercussions....
It turned out that instead of running the line through the trunking the clever engineer hacked into our newly installed network wiring and connected to some. While identifying which was which at the patch terminal he ripped half of them off the panel.
There were repercussions....
surveyor said:
One of the better pieces of work I have seen was an Office in Stoke. My client had installed the networking infrastructure, when I got a call that someone had hacked it.
It turned out that instead of running the line through the trunking the clever engineer hacked into our newly installed network wiring and connected to some. While identifying which was which at the patch terminal he ripped half of them off the panel.
There were repercussions....
This is exactly why I run my own wiring from the building DP to my patch frames and just instruct the BT guys to use such and such a pair on such and such a cable (which are all marked). Means the actual physical install goes smoothly, the bt guys can concentrate on the external side of things, and, more importantly, you often wind up with the same engineer on future jobs, as they see the address and know it's probably easy!It turned out that instead of running the line through the trunking the clever engineer hacked into our newly installed network wiring and connected to some. While identifying which was which at the patch terminal he ripped half of them off the panel.
There were repercussions....
And I babysit them while in the building, to avoid the above.
Cyberprog said:
This is exactly why I run my own wiring from the building DP to my patch frames and just instruct the BT guys to use such and such a pair on such and such a cable (which are all marked). Means the actual physical install goes smoothly, the bt guys can concentrate on the external side of things, and, more importantly, you often wind up with the same engineer on future jobs, as they see the address and know it's probably easy!
And I babysit them while in the building, to avoid the above.
I like that idea (running from the DP, not babysitting them....). Might copy that.And I babysit them while in the building, to avoid the above.
surveyor said:
I like that idea (running from the DP, not babysitting them....). Might copy that.
All the stuff BT use is sold very cheaply by a company called Telkom International (http://www.telkominternational.com/) and is ideal for installation near to your patch frame etc. Or you could terminate directly onto a patch panel from either a multi-pair cable, or a number of cat5's. I find terminating to the blue pair on a patch panel works best, as this isn't normally used for data, and it's the centre pins on a RJ45/RJ11 which makes terminating phones much easier! (Apologies if I'm teaching you how to suck eggs here!)Gassing Station | Business | Top of Page | What's New | My Stuff