Is there is a mobile phone company who isn't a total merde?

[FrankUnderwood]

Is there one out there that I can count on for customer care or are they all the same?


Best regards,


Matt

Edited by FrankUnderwood on Thursday 19th June 20:33

[omegac]

Always found Vodafone quite helpful as I only contact them through their online live chat, who always get things sorted for me. Also good for European travel, £2/day to use my tariff in Europe.

[jas xjr]

omegac said:

Always found Vodafone quite helpful as I only contact them through their online live chat, who always get things sorted for me. Also good for European travel, £2/day to use my tariff in Europe.

their website is borked at the moment

[Altrezia]

omegac said:

Always found Vodafone quite helpful as I only contact them through their online live chat, who always get things sorted for me. Also good for European travel, £2/day to use my tariff in Europe.

Opposite here - they royally screwed my contract and then accused me of stealing a phone (by collecting upgrade from store and claiming I hadn't).

I hadn't. They phoned me 2 weeks later telling me it had arrived and I could collect... 10 days after the contract had been cancelled..

[Mr Overheads]

Are you talking about Consumer or Business contracts?

And are you talking about dealing direct with the Network or going through re-sellers/partner channels?

[wombleh]

Giffgaff are community run (uses O2 network) so in theory much better. However they don't run a call centre, if you have a problem there are online chat helps or you can post in their forums. So that may not be quite what you're after!

Having been outright conned by other telcos and accused of lying when I tried to fix the situation I am somewhat touchy about who I use now.