Porsche Warranty Claim - Alloys
Discussion
Has anyone else here made a warranty claim on some alloys?
I've got peeling on all four alloys on my Boxster (car is 18 months old) at the spoke edges. Dealer immediately said stone chips, but I pointed out the probability of this on all four alloys in exactly the same location is so remote. The peeling is also on the inside of the spokes which further indicates a paint failure.
I asked what happens if Porsche approve the warranty claim and he said all Porsche will do is pay for them to be refurbed by a local bodyshop, which does not specialise in alloys. I know the bodyshop in question because they did a BMW alloy for me once and all they did was spray over the existing peeling with no prep work.
Is this normal from Porsche? My warranty book says they replace parts that suffer manufacturing defects. I will not be best pleased if they try and send the alloys to a bodyshop that does not even do proper alloy refurbs (stripping the alloys with acid and then sand blasting them before priming/painting).
I've got peeling on all four alloys on my Boxster (car is 18 months old) at the spoke edges. Dealer immediately said stone chips, but I pointed out the probability of this on all four alloys in exactly the same location is so remote. The peeling is also on the inside of the spokes which further indicates a paint failure.
I asked what happens if Porsche approve the warranty claim and he said all Porsche will do is pay for them to be refurbed by a local bodyshop, which does not specialise in alloys. I know the bodyshop in question because they did a BMW alloy for me once and all they did was spray over the existing peeling with no prep work.
Is this normal from Porsche? My warranty book says they replace parts that suffer manufacturing defects. I will not be best pleased if they try and send the alloys to a bodyshop that does not even do proper alloy refurbs (stripping the alloys with acid and then sand blasting them before priming/painting).
AndyHCZ said:
Has anyone else here made a warranty claim on some alloys?
I've got peeling on all four alloys on my Boxster (car is 18 months old) at the spoke edges. Dealer immediately said stone chips, but I pointed out the probability of this on all four alloys in exactly the same location is so remote. The peeling is also on the inside of the spokes which further indicates a paint failure.
I asked what happens if Porsche approve the warranty claim and he said all Porsche will do is pay for them to be refurbed by a local bodyshop, which does not specialise in alloys. I know the bodyshop in question because they did a BMW alloy for me once and all they did was spray over the existing peeling with no prep work.
Is this normal from Porsche? My warranty book says they replace parts that suffer manufacturing defects. I will not be best pleased if they try and send the alloys to a bodyshop that does not even do proper alloy refurbs (stripping the alloys with acid and then sand blasting them before priming/painting).
Sounds like your dealer isn't interested in helping you. Time to find another dealer I think..!I've got peeling on all four alloys on my Boxster (car is 18 months old) at the spoke edges. Dealer immediately said stone chips, but I pointed out the probability of this on all four alloys in exactly the same location is so remote. The peeling is also on the inside of the spokes which further indicates a paint failure.
I asked what happens if Porsche approve the warranty claim and he said all Porsche will do is pay for them to be refurbed by a local bodyshop, which does not specialise in alloys. I know the bodyshop in question because they did a BMW alloy for me once and all they did was spray over the existing peeling with no prep work.
Is this normal from Porsche? My warranty book says they replace parts that suffer manufacturing defects. I will not be best pleased if they try and send the alloys to a bodyshop that does not even do proper alloy refurbs (stripping the alloys with acid and then sand blasting them before priming/painting).
Although expecting the wheels to be replaced is probably a bit extreme, as an alloy wheel is just a painted part, and paint peel isn't a manufacturing defect, but a painting defect. (If paint peeled from the bumper, you'd expect to repaint the bumper not replace it...?)
Not sure where you're based, but I deal with Porsche Bristol, have great service from them and would happily recommend them,
IREvans said:
AndyHCZ said:
Has anyone else here made a warranty claim on some alloys?
I've got peeling on all four alloys on my Boxster (car is 18 months old) at the spoke edges. Dealer immediately said stone chips, but I pointed out the probability of this on all four alloys in exactly the same location is so remote. The peeling is also on the inside of the spokes which further indicates a paint failure.
I asked what happens if Porsche approve the warranty claim and he said all Porsche will do is pay for them to be refurbed by a local bodyshop, which does not specialise in alloys. I know the bodyshop in question because they did a BMW alloy for me once and all they did was spray over the existing peeling with no prep work.
Is this normal from Porsche? My warranty book says they replace parts that suffer manufacturing defects. I will not be best pleased if they try and send the alloys to a bodyshop that does not even do proper alloy refurbs (stripping the alloys with acid and then sand blasting them before priming/painting).
Sounds like your dealer isn't interested in helping you. Time to find another dealer I think..!I've got peeling on all four alloys on my Boxster (car is 18 months old) at the spoke edges. Dealer immediately said stone chips, but I pointed out the probability of this on all four alloys in exactly the same location is so remote. The peeling is also on the inside of the spokes which further indicates a paint failure.
I asked what happens if Porsche approve the warranty claim and he said all Porsche will do is pay for them to be refurbed by a local bodyshop, which does not specialise in alloys. I know the bodyshop in question because they did a BMW alloy for me once and all they did was spray over the existing peeling with no prep work.
Is this normal from Porsche? My warranty book says they replace parts that suffer manufacturing defects. I will not be best pleased if they try and send the alloys to a bodyshop that does not even do proper alloy refurbs (stripping the alloys with acid and then sand blasting them before priming/painting).
Although expecting the wheels to be replaced is probably a bit extreme, as an alloy wheel is just a painted part, and paint peel isn't a manufacturing defect, but a painting defect. (If paint peeled from the bumper, you'd expect to repaint the bumper not replace it...?)
Not sure where you're based, but I deal with Porsche Bristol, have great service from them and would happily recommend them,
I agree that a (proper) refinishing of the wheels to OE standard would be good enough and it may not be necessary to replace the wheels but to say the painting isn't part of the manufacturing process is ridiculous.
As for the OP. Normal? Not sure, but this sort of treatment is by no means uncommon.
Best of luck with your warranty claim!
I've found that the operators of the Porsche Warranty are the meanest barstuards on this earth and completely unlike BMW who agreed to replace a complete set of alloys on a 2 1/2 year old 5 series because of corrosion on the inner parts of the rim.
One main reason why I would not sink any money into a contemporary Porsche!
I've found that the operators of the Porsche Warranty are the meanest barstuards on this earth and completely unlike BMW who agreed to replace a complete set of alloys on a 2 1/2 year old 5 series because of corrosion on the inner parts of the rim.
One main reason why I would not sink any money into a contemporary Porsche!
IREvans said:
Although expecting the wheels to be replaced is probably a bit extreme, as an alloy wheel is just a painted part, and paint peel isn't a manufacturing defect, but a painting defect. (If paint peeled from the bumper, you'd expect to repaint the bumper not replace it...?)
The problem with alloys, is that if not done properly, then they are going to fail again. There are 2-3 places in the country that I am comfortable sending my alloys to - Lepsons and Pristine Wheels are the main two.I spoke this morning to the bodyshop about the repair process and he said they just abrade the areas that are peeling, they then prime/base/lacquer them as a normal car panel. This is not a good process to use on alloys - they are not painted the same way in the factory as the car.
Most manufacturers just replace the alloys because it's the simpler thing to do and they know the customer should have no further issues.
The dealer is refusing now to submit it as a warranty claim, because they think the peeling is caused by stone chips. This is despite them telling me yesterday that they will take pictures and submit them to Porsche for feedback.
The probability of there being stone chips in the same location on the inside of every spoke, on every wheel is so remote. It's quite clear to see that the paint/lacquer has failed on the edges of the spokes.
Complained to Porsche UK, so will see what happens next.
The probability of there being stone chips in the same location on the inside of every spoke, on every wheel is so remote. It's quite clear to see that the paint/lacquer has failed on the edges of the spokes.
Complained to Porsche UK, so will see what happens next.
Not sure if it's exactly the same problem, but I have pitting on my wheels (20' Carrera S on 18-month 981).
Dealer took photos, sent to Porsche, and got same answer: stone chips. They claim the wheels are more sensitive to it as they are large diameter (= high rotation speed at outer edge) and Carrera's flat blades make it more susceptibe to catching stones...
Dealer showed me another car (911) with similar problem.
I'm not convinced, but not sure what I can do about it. Seems difficult to believe that during their "extensive development testing", they would never have had the same problem...
Dealer took photos, sent to Porsche, and got same answer: stone chips. They claim the wheels are more sensitive to it as they are large diameter (= high rotation speed at outer edge) and Carrera's flat blades make it more susceptibe to catching stones...
Dealer showed me another car (911) with similar problem.
I'm not convinced, but not sure what I can do about it. Seems difficult to believe that during their "extensive development testing", they would never have had the same problem...
Where about's is your pitting on the alloy? Mine is on the inside of the alloy on the spokes.
If you think about it - stones do not enter the alloys from the inside. They come from the outside and catch the outside face of the alloy. So for them to blame stones when the damage is from the inside, it just makes no sense.
I have some stone chips on the alloys, but this is normal. They are small areas and quite obvious, but there is no lacquer peel/paint peel. My alloys are sealed with Gtechniq C5 and I only wash them with soapy water a microfibre wash mitt + wheel woolies.
If you think about it - stones do not enter the alloys from the inside. They come from the outside and catch the outside face of the alloy. So for them to blame stones when the damage is from the inside, it just makes no sense.
I have some stone chips on the alloys, but this is normal. They are small areas and quite obvious, but there is no lacquer peel/paint peel. My alloys are sealed with Gtechniq C5 and I only wash them with soapy water a microfibre wash mitt + wheel woolies.
AndyHCZ said:
Where about's is your pitting on the alloy? Mine is on the inside of the alloy on the spokes.
If you think about it - stones do not enter the alloys from the inside. They come from the outside and catch the outside face of the alloy. So for them to blame stones when the damage is from the inside, it just makes no sense.
I have some stone chips on the alloys, but this is normal. They are small areas and quite obvious, but there is no lacquer peel/paint peel. My alloys are sealed with Gtechniq C5 and I only wash them with soapy water a microfibre wash mitt + wheel woolies.
No, mine are clearly on the outside, on the leading edge of the blades, at the top where they join the outer rim... So there is at least a logical argument for stating that they are stone chips but a) I've never had this on any other car, b) surely it would be more widespread among owners and c) I hardly ever drive on roads full of loose stones and never on gritted winter roads... If you think about it - stones do not enter the alloys from the inside. They come from the outside and catch the outside face of the alloy. So for them to blame stones when the damage is from the inside, it just makes no sense.
I have some stone chips on the alloys, but this is normal. They are small areas and quite obvious, but there is no lacquer peel/paint peel. My alloys are sealed with Gtechniq C5 and I only wash them with soapy water a microfibre wash mitt + wheel woolies.
Seems to me like the wheels were not sealed sufficiently at the factory...
I think the quality of the paintwork on the alloys is quite poor - I've got the same size alloys on my BMW, done 5x as many miles and I have just one stone chip.
I was due a phone call back from Customer Services by 5pm today, which never happened. I think I am going to have to take this one to the next level like ORD suggests. It's frustrating this is not the kind of service you expect after spending £55,000 on a car.
I was due a phone call back from Customer Services by 5pm today, which never happened. I think I am going to have to take this one to the next level like ORD suggests. It's frustrating this is not the kind of service you expect after spending £55,000 on a car.
The problem with new cars alloys is they are not anodised it must be simply down to cost, also the inside edges have very little radius on them paint will not adhere to a knife edge and if stones hit that thin edge the paint is straight off it and corrosion starts, re-painting them will not last as it will happen again the edges need to be chamfered then preferably blasted and powder coated...that is if you plan to keep it for a while.
^^^ errrrrrrr do you know what anodising actually is?^^^
To the OP . . .
To start a hate campaign on the whole of the Porsche warranty system, for a set of dodgy alloys is a bit strong dont you think?
Be calm, try and charm the dealer, be nice and dont diss the product/dealer on an open-forum, you might just get lucky.
OR - maybe spend £200 and get them done yourself - a colour change at the same time might make you happier :-)
khushy
To the OP . . .
To start a hate campaign on the whole of the Porsche warranty system, for a set of dodgy alloys is a bit strong dont you think?
Be calm, try and charm the dealer, be nice and dont diss the product/dealer on an open-forum, you might just get lucky.
OR - maybe spend £200 and get them done yourself - a colour change at the same time might make you happier :-)
khushy
khushy said:
^^^ errrrrrrr do you know what anodising actually is?^^^
To the OP . . .
To start a hate campaign on the whole of the Porsche warranty system, for a set of dodgy alloys is a bit strong dont you think?
Be calm, try and charm the dealer, be nice and dont diss the product/dealer on an open-forum, you might just get lucky.
OR - maybe spend £200 and get them done yourself - a colour change at the same time might make you happier :-)
khushy
I am not starting a hate campaign - I was just wondering if anyone else has had issues with their Porsche alloys and made a warranty claim. To the OP . . .
To start a hate campaign on the whole of the Porsche warranty system, for a set of dodgy alloys is a bit strong dont you think?
Be calm, try and charm the dealer, be nice and dont diss the product/dealer on an open-forum, you might just get lucky.
OR - maybe spend £200 and get them done yourself - a colour change at the same time might make you happier :-)
khushy
There is no point in trying to charm the dealer, because they have said they think it's stone chip damage. I am not going to change their mind now. Their service has been poor and Porsche UK are going to speak to them (about a couple of other issues also).
Why should I pay to get them done myself? If it was stone chips or my fault, then sure I would pay for them. I've spent a lot of money on the car, so I expect that any manufacturing defects are covered.
£200 for 4x20" alloys? Anyone that would do them for that price, is not doing them properly.
Anodising...read here - http://www.hard-anodising.co.uk/the-anodising-proc... - it's basically an anti corrosive layer.
I would fight them all the way on this, they say it's stone chips ask them to prove it and quote the cars paint warranty.
The wheels and the finish must be fit for purpose it's corroding so something has went wrong with the application, have the paint thickness checked etc etc....you know the direction I'am going here.
Keep at them they will give in...I went through all the same bulls
t with Skoda when my VRS wheels peeled the dealer actually said it was the heat off the brakes peeling the paint...unbelievable.
The wheels and the finish must be fit for purpose it's corroding so something has went wrong with the application, have the paint thickness checked etc etc....you know the direction I'am going here.
Keep at them they will give in...I went through all the same bulls
t with Skoda when my VRS wheels peeled the dealer actually said it was the heat off the brakes peeling the paint...unbelievable.I have a Boxster 981 with 19" Cayman S wheels, have now done 5000 miles.
On a recent trip to the Spanish Pyrenees I went through loads of dust and small stones on the side of narrow mountain roads, it has 'roughed up' the plastic bodywork behind all 4 wheels.
When I got back I took all the wheels off and cleaned, inspected and waxed them.
Literally there is not one mark or chip on any of them, very impressed how they stood up to all the debris thrown at them.
This does not help you but only to suggest yours do have a manufacturing defect.
Good luck with Porsche. I too would be hopping mad having spent that amount of money on a new product.
On a recent trip to the Spanish Pyrenees I went through loads of dust and small stones on the side of narrow mountain roads, it has 'roughed up' the plastic bodywork behind all 4 wheels.
When I got back I took all the wheels off and cleaned, inspected and waxed them.
Literally there is not one mark or chip on any of them, very impressed how they stood up to all the debris thrown at them.
This does not help you but only to suggest yours do have a manufacturing defect.
Good luck with Porsche. I too would be hopping mad having spent that amount of money on a new product.
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