New sky box magic eyes don't work

[S70JPS]

As per title. Just had a new box from sky. Told the guy that if it affected the magic eyes (one for kitchen 1 for bedroom) not to do anything. I now find myself with a new box and pictures on all tv!s but I can't change channels in the other rooms. I have tried google but could someone explain in simple terms how to sort this out as sky just wanted to give me a free months movies when I asked them. Many thanks in advance. V frustrated at the mo.

[Rick Cutler]

Do you have a powered amplifier as the new box with the rf output adapter will not provide as much power as old boxes.

Push services 4 0 1 and then select and check rf settings.

[megaphone]

New Sky HD boxes do not have RF outputs, you need an IO adaptor, do you have one of these?

http://www.maplin.co.uk/p/sky-io-link-for-skyhd-n8...

As said you need to make sure the RF power is switched on, ON HD boxes go to Services >settings > 001 select >RF ?

Edited by megaphone on Friday 4th July 22:03

[S70JPS]

Paid £10 to sky over the phone when the fitter was here for the adaptor so that's ok. I've tried an amplifier as I had a new one bought ages ago for something else. The packet said magic eye compatible. Is there anything else I can do. I've tried to connect the old box bak up but all I get is a no signal message. Guess this is because my card has been coded to the new box.

[Rick Cutler]

You would still get picture but only freeview channels as a message shows when you need to assign the sky box.

Check the sky eyes have the little power led lit up. If not you will need a powered amplifier.

[VEX]

Sounds like he has just not turned what was the RF2 function on.

New boxes are Services 001
The. Scroll down and across to the RF Out tab.
Then highlight the channel number, try to be around the 58 - 60 mark, any higher and you risk LTE interference (mobile phones) but this really depends on where you are and what transmitter your reserving for Freeview channels.

Then to down again and turn RF Power ON.
Then Green button to save.

Hth.

V.

[S70JPS]

The power is on and I've got red light on both of the eyes I just can no longer change channel via the eyes. The picture is fine

[TheExcession]

S70JPS said:

The power is on and I've got red light on both of the eyes I just can no longer change channel via the eyes. The picture is fine

You might have tried this already, but I was caught out by just plugging in the IO Link adapter into a new Sky+ HD box a while back.

Had exactly your symptoms, pictures ok but no control. I'd plugged the IO Link in whilst the box still had power.

A full power cycle of the box fixed it for me.

Perhaps try turning the box off at the mains for a minute.

[S70JPS]

Tried power off with no joy. On the way to local tv shop for advice

[megaphone]

You are using the new HD remote? Old standard remotes don't work on HD boxes.

[Rick Cutler]

They can but need to be reprogrammed via a few key presses....

http://www.systemtek.co.uk/sub-sites/sky-remote-co...

[VEX]

Are you sure the power is on at your box.

Because the Amp provides power as well, so that could be what it lighting the red led on the eyes.

V.

[S70JPS]

Yes the power is on I get 9v at the io link. Sky coming out today. Old box going back if they can't resolve.

[S70JPS]

I hope this helps others. The sky fitter came back today with a different box which had the rf2 port but no wifi. This has now cured the majic eye problem all things working. He then fitted a small wifi box which sits on top of the sky box. So all is sorted. I now need to buy a couple of new remotes as the old ones are not compatible with the new box. Happy bunny.

[MissChief]

An IO Link is only capable of powering a SINGLE TV Link. If you feed a picture to more than one TV the IO link cannot supply the necessary voltage.

[megaphone]

Sounds like the Sky bloke has not got a clue. IO link works fine, I've fitted dozens of them, just need to make sure it's set up properly. (also a good idea to use the correct remote!)

[milu]

Just gone through all this faff with a new box etc
My magic eye wouldn't work when the second TV was tuned to sky box channel 26 but worked fine on 21.
Don't know if this was luck or what but might be worth a try if anyone else has issues

[David-mbtml]

The IO link does not have the same current supply capabilities as a set top box with built in UHF modulator and cannot be used to power an amplifier that has magic eyes connected to it. The magic eye consumes current which in turn causes the output of the IO link to fall below 9v and then IR commands will not be sent to the STB.

Three potential fixes for this, if power is available at the amplifiers location either purchase an amplifier that uses a mains plug or purchase the mains adaptor for your amplifier if it's compatible with one (global F140 is a good example) or use something like a global DC inserter at the STB end to inject higher current capacity. Last option would be to use a triax branded IO link that uses a mains adaptor and had higher capacity than the global IO link that sky engineers keep on their vans