Is this unreasonable?
Discussion
Before my blood pressure rises, is this unreasonable?
I placed an order online for a rear DB9 numberplate. It's all smooth sailing, pay by card and then after the payment has gone through I get a message saying they want all the details, V5 , ID etc etc. My issue is that the retention doc isn't back, haven't got the V5 back yet and no idea where I have placed the new keepers slip.
So I just thought it'd be easier to cancel it and just order some show plates for now off ebay or sort it out later when I have all the docs.
Call them up to cancel to be told you're not allowed to cancel due to it being a custom made part.
So let me get this straight, they don't tell you you need all those extra bits and pieces until after you've paid and when you want to cancel you can't....
Scumbag business.
I placed an order online for a rear DB9 numberplate. It's all smooth sailing, pay by card and then after the payment has gone through I get a message saying they want all the details, V5 , ID etc etc. My issue is that the retention doc isn't back, haven't got the V5 back yet and no idea where I have placed the new keepers slip.
So I just thought it'd be easier to cancel it and just order some show plates for now off ebay or sort it out later when I have all the docs.
Call them up to cancel to be told you're not allowed to cancel due to it being a custom made part.
So let me get this straight, they don't tell you you need all those extra bits and pieces until after you've paid and when you want to cancel you can't....
Scumbag business.
http://www.which.co.uk/consumer-rights/regulation/...
"Your right to cancel an order
The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods."
"Your right to cancel an order
The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods."
Limpet said:
http://www.which.co.uk/consumer-rights/regulation/...
"Your right to cancel an order
The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods."
And further down"Your right to cancel an order
The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods."
The goods you can't return
There are some goods you can't return if you simply change your mind, including:
•CDs, DVDs or software if you've broken the seal on the wrapping
•perishable and other items that deteriorate rapidly such as food and flowers
•tailor-made or personalised goods
•underwear and earrings
Surely this is a personalised item therefore DSR doesn't apply?
Amused2death said:
Limpet said:
http://www.which.co.uk/consumer-rights/regulation/...
"Your right to cancel an order
The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods."
And further down"Your right to cancel an order
The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods."
The goods you can't return
There are some goods you can't return if you simply change your mind, including:
•CDs, DVDs or software if you've broken the seal on the wrapping
•perishable and other items that deteriorate rapidly such as food and flowers
•tailor-made or personalised goods
•underwear and earrings
Surely this is a personalised item therefore DSR doesn't apply?
There are two sides to this;
1: I thought it was common knowledge that you need that stuff to get a new number plate. I'm sure it's all explained on their website too.
2: from the OP the narrative implies this all happened in the space of a few hours. If that's correct then it's unlikely they will have produced the part yet.
So they should refund you.
It sounds like a bad customer meeting a bad seller.
1: I thought it was common knowledge that you need that stuff to get a new number plate. I'm sure it's all explained on their website too.
2: from the OP the narrative implies this all happened in the space of a few hours. If that's correct then it's unlikely they will have produced the part yet.
So they should refund you.
It sounds like a bad customer meeting a bad seller.
I think the website the OP's referring to has been mentioned on here before for exactly this same issue.
I don't know what his best route will be now, but for future purchases there's a website based in republic of ireland which isnt' subject to the same rules. So they can make you UK compliant plates withuot docs and send them by post in a couple of days.
I don't know what his best route will be now, but for future purchases there's a website based in republic of ireland which isnt' subject to the same rules. So they can make you UK compliant plates withuot docs and send them by post in a couple of days.
Tyre Smoke said:
Sump said:
The plates cost me £14 but I think the troll value will be higher.
Do I legally have a foot to stand on?
Small claims court?
Website with some good SEO?
Really?Do I legally have a foot to stand on?
Small claims court?
Website with some good SEO?
A wind up surely. Or are you that much of a petty nasty piece of work?
Surely the answer would have been to proceed with the order and send them the documetns that they require once you have received them yourself from DVLA. The delivery of the plate would have been delayed but that wouldn't have been a problem since you are looking for a second temporary plate anyway in the meantime.
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