Over sized parcels being damaged.
Discussion
In the last few weeks I have noticed that about 5% of our oversized parcels (127cm x 15cm x 15cm) are turning up at their destinations ripped open and in some cases their contents being gaffer taped to the outside of the boxes.
The boxes are picked up from our warehouse in immaculate condition and Im assuming that somewhere along the line its going to the sorting office and getting caught on their automated sorting system and ripping them open due to their length.
They will probably say that 5% is acceptable, but I dont like it that my clients are getting damaged boxes (goods not damaged) as they are complaining to ourselves about this.
Does anyone have experience of couriers that can sort oversized parcels that will not get damaged?
Obviously hand sorting is not an option as the expense involved means that the profit available is reduced drastically.
Just when I thought we had it running smoothly this starts to show up.
The boxes are picked up from our warehouse in immaculate condition and Im assuming that somewhere along the line its going to the sorting office and getting caught on their automated sorting system and ripping them open due to their length.
They will probably say that 5% is acceptable, but I dont like it that my clients are getting damaged boxes (goods not damaged) as they are complaining to ourselves about this.
Does anyone have experience of couriers that can sort oversized parcels that will not get damaged?
Obviously hand sorting is not an option as the expense involved means that the profit available is reduced drastically.
Just when I thought we had it running smoothly this starts to show up.
Who do you use?
TNT always used to be good with larger parcels, always too expensive for us though.
We have found over the last 20 odd years that larger or heavy parcels tend to get abused by loaders/drivers etc as they are a nuisance to them, as a result we try to keep ours as small as practically possible.
TNT always used to be good with larger parcels, always too expensive for us though.
We have found over the last 20 odd years that larger or heavy parcels tend to get abused by loaders/drivers etc as they are a nuisance to them, as a result we try to keep ours as small as practically possible.
DPD at the moment.
Unfortunately we cant get them any smaller as longest piece is 127cm.
they end up looking like this:
in this case we are well within the sizes set by them with 2 attached together, only one side seems to have been torn completely open suggesting its not the driver, but somewhere else, possibly the sorting centre.
logistics company is suggesting fedex instead.
Unfortunately we cant get them any smaller as longest piece is 127cm.
they end up looking like this:
in this case we are well within the sizes set by them with 2 attached together, only one side seems to have been torn completely open suggesting its not the driver, but somewhere else, possibly the sorting centre.
logistics company is suggesting fedex instead.
Owner of the logistics company is looking into it at the moment, as I said that I want complete customer satisfaction with my company, as its still a new start up and me getting annoyed customers due to courier company is not part of it.
He is currently working out with DPD, to find out what is happening to the parcels.
He is currently working out with DPD, to find out what is happening to the parcels.
minitici said:
You could try adding some cross-weave tape to the ends of the boxes to avoid any possibility of something catching in a partially open flap.
Or some heatshrink wrap on the boxes.
I might suggest that to the warehouse, see what they say.Or some heatshrink wrap on the boxes.
Issue is, I dont touch the merchandise, it goes direct from EU to the managed warehouse, then to the customer.
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