Strange phone call from insurer
Strange phone call from insurer
Author
Discussion

PurpleMoonlight

Original Poster:

22,362 posts

186 months

Tuesday 5th August 2014
quotequote all
I've never had this before and wonder if anyone else has.

My insurer called today, acknowledged my insurance isn't due for renewal but they just wanted to check they had all my details correct in readiness for their renewal quote. Fine on face value I guess, but my renewal date is over four months away!

Anyway, to be honest I couldn't remember if I was or wasn't insured with them so declined to answer the data protection security questions (which I almost always do anyway if someone calls me).

I googled the number when I got home and it does appear to be my insurer.

Why would they do this?

PHmember

2,487 posts

200 months

Tuesday 5th August 2014
quotequote all
To check they had all your details correct in readiness for their renewal quote.

xRIEx

8,180 posts

177 months

Tuesday 5th August 2014
quotequote all
"Customer points of contact" - keeping in touch to give an impression of diligence and elevated customer service to distance themselves from the 'sell 'em cheap, pile 'em high' ethos.

Spare tyre

12,559 posts

159 months

Tuesday 5th August 2014
quotequote all
You had the opposite of me

I was sat at my desk yesterday thinking when is my car insurance due for renewal, logged into my account and it was tomorrow!

I'd not heard a peep from em! The amount of random other streets mail I get through my door probably means that someone else has my renewal

Our post man uses a magnifying glass I kid not

Motorrad

6,811 posts

216 months

Tuesday 5th August 2014
quotequote all
Wouldn't give them my contact number or any other business I have dealings with on a similar basis. There is no need for them to ring me outside a claim. I alwaysuspect these sort of folk just want to harrass and upsell.

55palfers

6,372 posts

193 months

Tuesday 5th August 2014
quotequote all
Spare tyre said:
You had the opposite of me

I was sat at my desk yesterday thinking when is my car insurance due for renewal, logged into my account and it was tomorrow!

I'd not heard a peep from em! The amount of random other streets mail I get through my door probably means that someone else has my renewal

Our post man uses a magnifying glass I kid not
Was that Co-operative insurance by any chance.
I had the same - no sign of renewal quote and it's due in a few days.

gareth3685

197 posts

146 months

Tuesday 5th August 2014
quotequote all
Yes I had a similar call and I'm with Esure.

PurpleMoonlight

Original Poster:

22,362 posts

186 months

Tuesday 5th August 2014
quotequote all
gareth3685 said:
Yes I had a similar call and I'm with Esure.
Did you go through the process?

The pessimist in me thinks they are probably looking for an excuse to retrospectively increase this years premium.

ChrisNic

654 posts

175 months

Tuesday 5th August 2014
quotequote all
PurpleMoonlight said:
Did you go through the process?

The pessimist in me thinks they are probably looking for an excuse to retrospectively increase this years premium.
That would be my thought, checking the details match the original quote in a similar way that Admiral did when I phoned to make a claim.

Spare tyre

12,559 posts

159 months

Tuesday 5th August 2014
quotequote all
55palfers said:
Was that Co-operative insurance by any chance.
I had the same - no sign of renewal quote and it's due in a few days.
admiral