Used Car Warranty - problems less than a week after purchase

[LSJ]

Bought a used car last Monday from a dealer.

(over £3000- 2006 plate with just above 70k miles)

the car was driven from the dealer to my home and then hasn't been moved until yesterday when we nipped out in it.

the problems I have are:

1. faulty seat

2. a single loud knock as the car comes to a stop from above 20 mph

3. a series of very quiet knocks at slow speed/start offs

4. intermittent battery warning light.



The seat he has agreed to replace.

the knocking needs to be investigated further to find out the cause..

the battery light we had a test done
results:

battery is fine
alternators output is too low.

however RAC have just tested it and they say its fine.

my car has a smart charge system so Im thinking it could be that.


problem is, the dealer wants the car back to repair it ( 100 miles away )

and has said he is legally entitled to repair it at his property.
does anybody know the law on that?

because without the car having a reliable alternator I am not driving it.

thanks all.

[littleredrooster]

Yep - you must give the supplying dealer the chance to fix any problems. This is the downside of buying a car 100 miles away; was there nothing closer to home? Is it summat rare?

[JamesD1]

i think it depends on what warranty it is. i bought my mum a 307cc with a warrantywise warranty and it was fixed at nearest place at an agreed price we then applied for the money back (and got it promptly) her auto wiper module went and was a gearbox off job?!?

i bought a pup a few years back (seat leon cupra) from a dealer about 60 miles away and had to have it repaired there or pay for the investigation and they'd pay the repairs, due to my cynicism i felt it best to leave them too it.

[balls-out]

As I understand it, you bought a car from a dealer, who therefore has various obligation to you, which are enforced by law. I think these allow him to attempt to make good / repair your car. It's reasonable he does ths from a similar location to where it was sold.

You may have also purchased a warrenty, which is a contract between you and another party. What this entitles you to doesn't affect the garage's obligations and its defined by the product and the T&Cs / contract you signed with them. This may allow you to have you car fixed elsewhere, but in so doing you will not have allowed the garage to attempt to fix it and probably weaken any claim against the selling garage.

[Butter Face]

littleredrooster said:

Yep - you must give the supplying dealer the chance to fix any problems. This is the downside of buying a car 100 miles away; was there nothing closer to home? Is it summat rare?

This.

When will people realise that if you buy a car 100 miles away, the dealer you bought it from is still 100 miles away when you have a problem.

[Toaster Pilot]

LSJ said:

2. a single loud knock as the car comes to a stop from above 20 mph

3. a series of very quiet knocks at slow speed/start offs

Engine/gearbox mount(s) I'd guess

[andymc]

Butter Face said:

littleredrooster said:

Yep - you must give the supplying dealer the chance to fix any problems. This is the downside of buying a car 100 miles away; was there nothing closer to home? Is it summat rare?

This.

When will people realise that if you buy a car 100 miles away, the dealer you bought it from is still 100 miles away when you have a problem.

when they stop travelling a 100 miles to save a quid

[itcaptainslow]

You'll need to get the car back to the dealer if you want them to repair it-it's not their fault you live 100 miles away.

[littleredrooster]

JamesD1 said:

i think it depends on what warranty it is...

The vast majority of third-party warranties that I've come across do not start until 30 days after purchase. The only exception I've found was an extension to a manufacturers warranty which still had to be bought more than 30 days before the substantive warranty ended.

[berlintaxi]

andymc said:

Butter Face said:

littleredrooster said:

Yep - you must give the supplying dealer the chance to fix any problems. This is the downside of buying a car 100 miles away; was there nothing closer to home? Is it summat rare?

This.

When will people realise that if you buy a car 100 miles away, the dealer you bought it from is still 100 miles away when you have a problem.

when they stop travelling a 100 miles to save a quid

Unless it is one you guys are selling.

[LSJ]

exactly.

100 miles is bloomin nothing chaps, no more than travelling to work and home twice!
to save a quid. If only try saving a few hundred.


recalculated the trip and he's actually closer to 60 miles away so there we go.


anyhow he has offered to collect the vehicle and repair so job sorted

thanks for the helpful replies.

[TA14]

As a footnote you should be able to drive 60 miles with a fully charged battery without any worries.

[Butter Face]

berlintaxi said:

andymc said:

Butter Face said:

littleredrooster said:

Yep - you must give the supplying dealer the chance to fix any problems. This is the downside of buying a car 100 miles away; was there nothing closer to home? Is it summat rare?

This.

When will people realise that if you buy a car 100 miles away, the dealer you bought it from is still 100 miles away when you have a problem.

when they stop travelling a 100 miles to save a quid

Unless it is one you guys are selling.

Ooooh, it's spooky how you can see right through us like that.




Glad he's coming to get it OP, read enough on here and you'd think that all car dealers are just robbing horrible bds, this proves different, eh?

[LSJ]

yeah to be fair to the guy , he's being reasonable.

I do have faith still that the repairs will be made properly.

Ill update this at that time

[TA14]

LSJ said:

yeah to be fair to the guy , he's being reasonable.

I do have faith still that the repairs will be made properly.

Ill update this at that time

Fair play to you.

[ruff'n'smov]

LSJ said:

exactly.

100 miles is bloomin nothing chaps, no more than travelling to work and home twice!
to save a quid. If only try saving a few hundred.


recalculated the trip and he's actually closer to 60 miles away so there we go.


anyhow he has offered to collect the vehicle and repair so job sorted

thanks for the helpful replies.

Looks like is dealer is one of the good guys. Keep us updated......and if everything goes well maybe ask PH if you can name and fame