Extended warranty and non-service work
Discussion
I've sold mine now but had an extended warranty for 5 years. What work could be done outside the OPC network kept changing on each renewal - that part of the policy kept being rewritten. Sometimes they slackened it to allow work outside / DIY as long as genuine parts were used and then retightened it the year after to require all work to be OPC.
So depending on when the warranty was taken out and the rules in force at that time (& remember you could have a 2 year policy or a 1 year policy) what you can and can't do can vary and different people could be on different rules.
I never tested it as I always used the OPC for all the work.
So depending on when the warranty was taken out and the rules in force at that time (& remember you could have a 2 year policy or a 1 year policy) what you can and can't do can vary and different people could be on different rules.
I never tested it as I always used the OPC for all the work.
What the service chaps at my OPC told me was that they can see what's been done to the car within their own chain of dealerships but they can't (or at least couldn't at that time) see what had been done at other chains of OPCs - that is there wasn't a Porsche GB database that recorded everything.
So if you pitched up with fresh brakes etc they could tell if genuine parts had been used etc. but couldn't tell whether they'd been fitted by another OPC unless it was another in the same chain.
So if you pitched up with fresh brakes etc they could tell if genuine parts had been used etc. but couldn't tell whether they'd been fitted by another OPC unless it was another in the same chain.
IanHg said:
What the service chaps at my OPC told me was that they can see what's been done to the car within their own chain of dealerships but they can't (or at least couldn't at that time) see what had been done at other chains of OPCs - that is there wasn't a Porsche GB database that recorded everything.
So if you pitched up with fresh brakes etc they could tell if genuine parts had been used etc. but couldn't tell whether they'd been fitted by another OPC unless it was another in the same chain.
+1So if you pitched up with fresh brakes etc they could tell if genuine parts had been used etc. but couldn't tell whether they'd been fitted by another OPC unless it was another in the same chain.
Hmmm is the above correct reference different chains of OPCs not knowing what each chain has done to a particular car? I bought my car from an OPC and have had it attended to by a couple of OPCs not related to the place where I bought it from; the servicing OPCs seemed to know what had been done at OPCs outside of their particular group.......
IanHg said:
What the service chaps at my OPC told me was that they can see what's been done to the car within their own chain of dealerships but they can't (or at least couldn't at that time) see what had been done at other chains of OPCs - that is there wasn't a Porsche GB database that recorded everything.
So if you pitched up with fresh brakes etc they could tell if genuine parts had been used etc. but couldn't tell whether they'd been fitted by another OPC unless it was another in the same chain.
I do not believe what you say is correct, at least not now.So if you pitched up with fresh brakes etc they could tell if genuine parts had been used etc. but couldn't tell whether they'd been fitted by another OPC unless it was another in the same chain.
Just two weeks ago I was speaking with the hottie on the service desk at an OPC while I was waiting for the valeter to bring my car round. I quizzed her on exactly this topic but in a subtle manner and she showed me the two different systems.
One is the dealer network, exactly as you describe but the other is a national database. It was on the national database that I could see what warranty work and recalls my car had had, but interestingly no record of any service history.
She said according to this national database it looks like my car has never been serviced at a Porsche network however as another OPC sold the car and issued the warranty then they apply common sense and just assume it’s not been entered into the system.
Later I rang the supplying dealer (who also did the past services) and they confirmed that my car is on their local database, I asked if they could retrospectively add it to the national database and was told it’s not necessary and not to worry about it..
I’m glad this thread has come up as I’m expecting/guessing Porsche will want to replace my brakes on all four corners at my next service and charge me a fortune for the privilege, I’m more than capable of doing them myself.
SkinnyP said:
I do not believe what you say is correct, at least not now.
Just two weeks ago I was speaking with the hottie on the service desk at an OPC while I was waiting for the valeter to bring my car round. I quizzed her on exactly this topic but in a subtle manner and she showed me the two different systems.
One is the dealer network, exactly as you describe but the other is a national database. It was on the national database that I could see what warranty work and recalls my car had had, but interestingly no record of any service history.
She said according to this national database it looks like my car has never been serviced at a Porsche network however as another OPC sold the car and issued the warranty then they apply common sense and just assume it’s not been entered into the system.
Later I rang the supplying dealer (who also did the past services) and they confirmed that my car is on their local database, I asked if they could retrospectively add it to the national database and was told it’s not necessary and not to worry about it..
I’m glad this thread has come up as I’m expecting/guessing Porsche will want to replace my brakes on all four corners at my next service and charge me a fortune for the privilege, I’m more than capable of doing them myself.
Yes for he sake of brevity I didn't expand fully. I think they log warranty work (they have to get it approved so it will get recorded) and the service itself. But replacing the brakes & other wear and tear items isn't a service item - only checking them is so I don't think that replacing them yourself will get flagged. As I said though, I didn't ever test this as the same OPC did all of my work.Just two weeks ago I was speaking with the hottie on the service desk at an OPC while I was waiting for the valeter to bring my car round. I quizzed her on exactly this topic but in a subtle manner and she showed me the two different systems.
One is the dealer network, exactly as you describe but the other is a national database. It was on the national database that I could see what warranty work and recalls my car had had, but interestingly no record of any service history.
She said according to this national database it looks like my car has never been serviced at a Porsche network however as another OPC sold the car and issued the warranty then they apply common sense and just assume it’s not been entered into the system.
Later I rang the supplying dealer (who also did the past services) and they confirmed that my car is on their local database, I asked if they could retrospectively add it to the national database and was told it’s not necessary and not to worry about it..
I’m glad this thread has come up as I’m expecting/guessing Porsche will want to replace my brakes on all four corners at my next service and charge me a fortune for the privilege, I’m more than capable of doing them myself.
Edited by IanHg on Monday 25th August 17:48
The warranty has specifically permitted DIY at various points so check the wording in yours - you may not need to worry. And with the rules changing so frequently (the change seems to happen each Sept/Oct) and some policies lasting 2 years it must be next to impossible for them to know whether what's been done is okay within the rules at the time or not.
Spent ages researching this including information from Porsche GB and my OPC. You can, with a extended warranty, have the car serviced or repaired by any VAT registered garage / specialist. If non standard parts have been used then they will only affect your claim if directly related i.e if the fitting of those parts can be considered in any way responsible for the problem, therefore a engine problem would not be affected by non Porsche brake pads. However, I have heard of a transmission problem being rejected because the car was on non Porsche wheels.
I believe that a change of Euro law to bring used warranties into line with new is responsible but Porsche are very reluctant to disseminate this. Contact PGB customer services for clarification.
This is the response I received from PGB
'You are able to get service work done elsewhere providing it is a certified
VAT registered repairer and Porsche Approved parts are used.
However, if any failure happens to your vehicle and it is linked to work
carried out by a non Porsche Centre, a warranty claim will be declined.
All warranty work must be completed by a Porsche Centre as they are the
only ones authorised to process a warranty claim.
In relation to your comments about fitment of the grill, I need to make you
aware that if you wish to apply for a Porsche Approved Warranty as a
renewal or an extension, any non Porsche approved parts will need to be
removed.'
The paragraph vis fitting of a grill illustrates one anomaly in that the fitting of a grill does not invalidate the warranty but does prevent it's renewal, you therefore have to remove the grill, renew the policy and then refit it!!
I believe that a change of Euro law to bring used warranties into line with new is responsible but Porsche are very reluctant to disseminate this. Contact PGB customer services for clarification.
This is the response I received from PGB
'You are able to get service work done elsewhere providing it is a certified
VAT registered repairer and Porsche Approved parts are used.
However, if any failure happens to your vehicle and it is linked to work
carried out by a non Porsche Centre, a warranty claim will be declined.
All warranty work must be completed by a Porsche Centre as they are the
only ones authorised to process a warranty claim.
In relation to your comments about fitment of the grill, I need to make you
aware that if you wish to apply for a Porsche Approved Warranty as a
renewal or an extension, any non Porsche approved parts will need to be
removed.'
The paragraph vis fitting of a grill illustrates one anomaly in that the fitting of a grill does not invalidate the warranty but does prevent it's renewal, you therefore have to remove the grill, renew the policy and then refit it!!
Edited by alexisn on Tuesday 26th August 12:59
alexisn said:
Spent ages researching this including information from Porsche GB and my OPC. You can, with a extended warranty, have the car serviced or repaired by any VAT registered garage / specialist. If non standard parts have been used then they will only affect your claim if directly related i.e if the fitting of those parts can be considered in any way responsible for the problem, therefore a engine problem would not be affected by non Porsche brake pads. However, I have heard of a transmission problem being rejected because the car was on non Porsche wheels.
But of course an insurance policy is different from an extended warranty....Edited by sidicks on Tuesday 26th August 13:01
sidicks said:
alexisn said:
Spent ages researching this including information from Porsche GB and my OPC. You can, with a extended warranty, have the car serviced or repaired by any VAT registered garage / specialist. If non standard parts have been used then they will only affect your claim if directly related i.e if the fitting of those parts can be considered in any way responsible for the problem, therefore a engine problem would not be affected by non Porsche brake pads. However, I have heard of a transmission problem being rejected because the car was on non Porsche wheels.
But of course an insurance policy is different than an extended warranty....Edited by alexisn on Tuesday 26th August 13:05
I remember on my old Cayenne, the rear discs and pads were very worn and even though it is a wear and tear item, the warranty renewal was very close. I bought a set of Pagid Discs and pads, Brembo wear sensors (all OEM parts) but not Porsche branded as such, my mate fitted them and 3 weeks later the car had a 1 yr warranty extension put on by the local OPC...makes you really think what this 111 point consists of..you could tell the rear brakes were much newer than the fronts.Had their been some sort of brake failure or something later I can only imagine then the brakes would of been dissected to reveal they were not genuine 'Porsche' and no record of them being done.
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