Adrian Flux rant

[Shaoxter]

So I was getting some insurance quotes for my MR2 Turbo and Adrian Flux came up cheapest. All was well and good, guy I spoke to on the phone seemed knowledgeable and friendly. Quote was £365 for fully comp, all mods declared.... or so I thought.

They ask me to submit some documents, including a modified vehicle report form. After returning the form they tell me that half the mods I declared weren't specified when I originally rang them up, and that my premium would be increased by £75. Thing is, before I called any insurers I made a list of all the mods on the car and made sure to go through them one by one when I was getting quotes so I'm sure I mentioned everything to them.

Seems like they conveniently forgot to write down some mods on the phone and are now asking for more... I asked for a recording of the call but that apparently costs £15. I also asked how much it would be to cancel the policy and they'd give me back less than £300. Not impressed.

[bomb]

I have just renewed my insurance through another company. Flux were £200 MORE, for renewal !! I don't think so.

[xRIEx]

Raise an official complaint - they'll then have to examine the call recording to confirm or deny it.

If they've only just received the form, have they provided you with the policy schedule yet? The 14 day cooling off period starts from when you receive documentation.

[Shaw Tarse]

Post on here Lux do monitor & reply there.