Repairs made item worse - not car related
Discussion
One key stopped working on a synth I have so I had it repaired at a specialists.
It came back with the key fixed but the synth now didn't work; it switched on and lights came on but that was it.
It went back to them, they repaired it again FOC and it's just been returned, only it's showing exactly the same problem as before. Something they've done in taking the unit apart to repair the key has caused a problem elsewhere.
I've contacted them again but if the diagnosis comes back that the thing is now properly knackered what would you expect to be a reasonable way of settling the issue? Bear in mind it worked perfectly before they had it.
I was going to suggest they either source a replacement one for me (they are easy to get hold of) or they reimburse my costs of the thing when I bought it - £200 - plus the repair costs of about £60.
They are nice people and I'm not one to kick off at the drop of a hat but I'd like to know your thoughts if you were in a similar situation.
Thanks.
It came back with the key fixed but the synth now didn't work; it switched on and lights came on but that was it.
It went back to them, they repaired it again FOC and it's just been returned, only it's showing exactly the same problem as before. Something they've done in taking the unit apart to repair the key has caused a problem elsewhere.
I've contacted them again but if the diagnosis comes back that the thing is now properly knackered what would you expect to be a reasonable way of settling the issue? Bear in mind it worked perfectly before they had it.
I was going to suggest they either source a replacement one for me (they are easy to get hold of) or they reimburse my costs of the thing when I bought it - £200 - plus the repair costs of about £60.
They are nice people and I'm not one to kick off at the drop of a hat but I'd like to know your thoughts if you were in a similar situation.
Thanks.
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