Deposit Problem ???
Discussion
Hi ...
Last week I decided to go and take a look at a RRS at a well known car dealers in Harrogate. After taking the car for a spin and opting for some aftermarket overfinch 22" wheels and having the sills and front bumnpers coded, the wife decided to place a £ 2000 deposit on it, all was good, until ......
Over the week end my wifes father died, therefore as you can imagine, my wife ws totally devasted and decided that at this point in time was not going to go through with buying a new car. Now ther car had been colour coded at a cost of around £750 , which as we all know makes a car more apealing etc .... however we was expecting to take a hit for that. But once we spoke to an emailed the dealer the morning after we had received the tragic news, they just appeared to ingnore what I had said on the phone & emails and carried on with the sale as nothing had ever happened, by sending me an updated price for the car and some photographs of the completed RRS ! After lots of amails and calls I finally managed to get the message through to them; the sales manager then called gave me lots of speil and even said well I can think only think a new car will cheer your wife up dont you think ??? I told him I was cancelling the order for the car, then he asked if we could provide the death certificate !!! This was two days after we had received our terrible news of my wifes fathers passing !!! Could not beleive it !!! We were appalled and he told us that is the only way we may possibly get our deposit back !!! I was fuming as you can imagine, we had not even received the death certificate at that point. The telephone conversation ended as he said he would call us back and never did.
Since then I have contacted the managing director, and he has told me the same as the salesman ......
The RRS is not back up for sale on auto trader for a greater price than what we agreed as it now looks the b
ks, and obviously they had priced in the colour coding, andd the wheels are extra at a cost of 2750 , when they were selling them to us for 3350 !!! I just think this is a total piss take and have no idea where to go with this now....
Theres is no way im sending a 2 bit car dealers in harrogate my wifes fathers death cert !!!
Any assistance or advice would be appreciated ....
Thanks folks :-(
Last week I decided to go and take a look at a RRS at a well known car dealers in Harrogate. After taking the car for a spin and opting for some aftermarket overfinch 22" wheels and having the sills and front bumnpers coded, the wife decided to place a £ 2000 deposit on it, all was good, until ......
Over the week end my wifes father died, therefore as you can imagine, my wife ws totally devasted and decided that at this point in time was not going to go through with buying a new car. Now ther car had been colour coded at a cost of around £750 , which as we all know makes a car more apealing etc .... however we was expecting to take a hit for that. But once we spoke to an emailed the dealer the morning after we had received the tragic news, they just appeared to ingnore what I had said on the phone & emails and carried on with the sale as nothing had ever happened, by sending me an updated price for the car and some photographs of the completed RRS ! After lots of amails and calls I finally managed to get the message through to them; the sales manager then called gave me lots of speil and even said well I can think only think a new car will cheer your wife up dont you think ??? I told him I was cancelling the order for the car, then he asked if we could provide the death certificate !!! This was two days after we had received our terrible news of my wifes fathers passing !!! Could not beleive it !!! We were appalled and he told us that is the only way we may possibly get our deposit back !!! I was fuming as you can imagine, we had not even received the death certificate at that point. The telephone conversation ended as he said he would call us back and never did.
Since then I have contacted the managing director, and he has told me the same as the salesman ......
The RRS is not back up for sale on auto trader for a greater price than what we agreed as it now looks the b
ks, and obviously they had priced in the colour coding, andd the wheels are extra at a cost of 2750 , when they were selling them to us for 3350 !!! I just think this is a total piss take and have no idea where to go with this now....Theres is no way im sending a 2 bit car dealers in harrogate my wifes fathers death cert !!!
Any assistance or advice would be appreciated ....
Thanks folks :-(
I doubt that you'll get much support.
You entered into a contract to buy a car and arranged for the dealer to modify that car to your requirements.
While I'm sorry for your loss, I don't understand how that impacts on a car purchase?
From the dealers point of view, you want to get your money back - after costing them money making changes to the car.
I'm sure dealers get lots of excuses dressing up buyers remorse and it sounds as if they may do something if you present evidence to back up your story.
You entered into a contract to buy a car and arranged for the dealer to modify that car to your requirements.
While I'm sorry for your loss, I don't understand how that impacts on a car purchase?
From the dealers point of view, you want to get your money back - after costing them money making changes to the car.
I'm sure dealers get lots of excuses dressing up buyers remorse and it sounds as if they may do something if you present evidence to back up your story.
So you can get your 2k back if you send them the certificate but you wont on principle? Seems a very expensive way to make a point, what point you are trying to make I'm not sure.
They will have many timewasters who claim they can't go through with a deal because their mother/father/auntie/best mate/pet dog died. All they are asking for is proof that you have a genuine reason, just send the certificate.
They will have many timewasters who claim they can't go through with a deal because their mother/father/auntie/best mate/pet dog died. All they are asking for is proof that you have a genuine reason, just send the certificate.
Sorry about your loss. Asking for a cert is out of order and not on... but on the other hand the dealer shouldn't be left out of pocket.
You had the car customised to your individual taste. You may think it looks better but to the trade it is just another RRS so you should pay for all the added bits you've had done.
You had the car customised to your individual taste. You may think it looks better but to the trade it is just another RRS so you should pay for all the added bits you've had done.
Firstly apologies for your loss.
Did the Dealer advise he would refund the deposit completely as a matter of goodwill if you submitted the death certificate? Or the deposit minus the cost to colour code the bumpers?
I agree it can be seen in bad taste, but from the Dealer perspective he has agreed a sale, completed changes on your request which cost £750, taken a deposit, removed it from sale and now you want to cancel the car. He doesn't know you and therefore could be thinking your taking the p*ss and messing him around.
If you have requested you want to cancel the sale then in reality whats wrong with him putting the car back up for sale, and trying to make a few quid profit on the paint and wheels??
Did the Dealer advise he would refund the deposit completely as a matter of goodwill if you submitted the death certificate? Or the deposit minus the cost to colour code the bumpers?
I agree it can be seen in bad taste, but from the Dealer perspective he has agreed a sale, completed changes on your request which cost £750, taken a deposit, removed it from sale and now you want to cancel the car. He doesn't know you and therefore could be thinking your taking the p*ss and messing him around.
If you have requested you want to cancel the sale then in reality whats wrong with him putting the car back up for sale, and trying to make a few quid profit on the paint and wheels??
Made made a contract under law. I don't really see why a family death affects a car purchase and the law is clear.
You are slagging of some dealer, who previously you were happy to buy from, because you are mucking him about.
If you breach your contract, then the dealer can take any losses that result from your deposit.
He can sell the car for a price designed for a quick sale and then take the difference plus a charge for his time and effort from your deposit and return the rest.
You are slagging of some dealer, who previously you were happy to buy from, because you are mucking him about.
If you breach your contract, then the dealer can take any losses that result from your deposit.
He can sell the car for a price designed for a quick sale and then take the difference plus a charge for his time and effort from your deposit and return the rest.
Read your T&Cs, in all likelyhood, it's a non refundable unless for extenuating circumstance, hence wanting to see the death certificate, as it's proof. I worked in a bank branch, people lie, a lot. They will tell you anything to try and screw you over/get out of an agreement etc hence he needs to see proof of the situation. You wouldn't believe some stories people are willing to say to get out of payments or get money back. One chap in the bank actually came out with a tall tale about how his mum was brutally murdered with a hatchet the week before to get out of paying his loan back. The next week, his mum came into the branch and wrote a cheque for him to help with payments...
I think it's perfectly reasonable to ask for a copy of the death certificate. Scan it and email it to him will suffice.
Or your other option if you don't want to send a copy of the certificate to them, is to not get your deposit back. It does seem really that simple but your T&Cs will clear this up. The salesman might even be throwing you a bone allowing you to have it returned with the certificate, most deposits are non refundable no matter what.
Sorry for your loss, I'm sure it's a difficult time for your family and espeically your wife. I don't understand though why this loss makes her not want the car, especially since you have already paid a few thousand towards it. Seems a bit over dramatic really.
You broke the contract you signed so you have to deal with it, I don't see the dealer has done anything wrong, he's actually being rather good to you to give a deposit back.
Also, you are going to have to hand that certificate out a lot in the cmoing months. It's not some sort of treasured posession, you are given it to prove death because companies etc. meed proof. Bank accounts for example, if you go in to start the probate process and refuse to give the certificate but demand all the money from his accounts, the bank staff will tell you to pull the other one... A little maturity is in order here I think to deal with the situation however, I can understand at a time such as this people don't think straight.
I think it's perfectly reasonable to ask for a copy of the death certificate. Scan it and email it to him will suffice.
Or your other option if you don't want to send a copy of the certificate to them, is to not get your deposit back. It does seem really that simple but your T&Cs will clear this up. The salesman might even be throwing you a bone allowing you to have it returned with the certificate, most deposits are non refundable no matter what.
Sorry for your loss, I'm sure it's a difficult time for your family and espeically your wife. I don't understand though why this loss makes her not want the car, especially since you have already paid a few thousand towards it. Seems a bit over dramatic really.
You broke the contract you signed so you have to deal with it, I don't see the dealer has done anything wrong, he's actually being rather good to you to give a deposit back.
Also, you are going to have to hand that certificate out a lot in the cmoing months. It's not some sort of treasured posession, you are given it to prove death because companies etc. meed proof. Bank accounts for example, if you go in to start the probate process and refuse to give the certificate but demand all the money from his accounts, the bank staff will tell you to pull the other one... A little maturity is in order here I think to deal with the situation however, I can understand at a time such as this people don't think straight.
Edited by DottyMR2 on Friday 19th September 13:51
If I'm understanding your post correctly then the dealer is willing to refund your deposit (or as much of the deposit as you believe you deserve) in return for you providing a copy of the death certificate?
While this is obviously a distressing period for you and your wife there is no major problem here and it seems (assuming my understanding is correct) that the dealer is actually going above and beyond to return your deposit to you. They are under no obligation to do so after all.
Take a deep breath and advise the dealer you will provide them with a copy of the certificate once it is available.
While this is obviously a distressing period for you and your wife there is no major problem here and it seems (assuming my understanding is correct) that the dealer is actually going above and beyond to return your deposit to you. They are under no obligation to do so after all.
Take a deep breath and advise the dealer you will provide them with a copy of the certificate once it is available.
For the sake of not copying the certificate it's a lot of aggro and upset on top of what you have to deal with already.
The dealer isn't asking too much really, although I can totally appreciate that a shock like that does skew priorities and perspectives.
Imagine not providing a copy; the dealer will probably assume you were making excuses and mark you down as another time waster (even though you say you won't use them again). I'd send the certificate and you may be surprised by a sudden show of compassion and generosity from the dealer.
The dealer isn't asking too much really, although I can totally appreciate that a shock like that does skew priorities and perspectives.
Imagine not providing a copy; the dealer will probably assume you were making excuses and mark you down as another time waster (even though you say you won't use them again). I'd send the certificate and you may be surprised by a sudden show of compassion and generosity from the dealer.
Why don't you just wait a couple of weeks? £2k is a decent deposit for the dealer to hold the car against and in a few weeks all the unfortunate necessities with the funeral etc. will have been completed and you can go and pick it up.
Understand its not top priority right now, but that seems a sensible approach to me..
Understand its not top priority right now, but that seems a sensible approach to me..
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