Car dealers without salespeople - a good or bad thing?
Discussion
Car dealers without salespeople - a good or bad thing?
Read this article and see what you think:
http://www.am-online.com/news/2014/9/24/unmanned-c...
Read this article and see what you think:
http://www.am-online.com/news/2014/9/24/unmanned-c...
Jazzy Jefferson said:
Does such a person exist at a car dealership!? 
You must have had a bad experience somewhere I'm guessing? The one's that I have dealt with have always been professional, knowledgeable, listened to me and made the buying experience special. A machine couldn't do thatCraigCerbera said:
You must have had a bad experience somewhere I'm guessing? The one's that I have dealt with have always been professional, knowledgeable, listened to me and made the buying experience special. A machine couldn't do that
On another thread, CraigCAP said....."I agree. To be fair I wouldn't divulge any information to do with CAP that wasn't above board anyway. It's not my style. I have got over 12 years motor trade experience both retail and back-of-house though, so I could be a useful source of information for people based on my own experiences of the trade'
hajaba123 said:
On another thread, CraigCAP said.....
"I agree. To be fair I wouldn't divulge any information to do with CAP that wasn't above board anyway. It's not my style. I have got over 12 years motor trade experience both retail and back-of-house though, so I could be a useful source of information for people based on my own experiences of the trade'
And your point is what exactly......?"I agree. To be fair I wouldn't divulge any information to do with CAP that wasn't above board anyway. It's not my style. I have got over 12 years motor trade experience both retail and back-of-house though, so I could be a useful source of information for people based on my own experiences of the trade'
Great to see someone try something different.
With so much of the finance on new cars being provided by manufactures (therefore the price/deal being consistent across the dealers) customers also pretty much knowing what they want (and the deal available) the dealers are going to have to work out what role they play.
I think location and showroom (and the experience) to touch and feel the product is always going to be important, as well as a 'consultant' to walk you through the transaction /handover of the car....plus there is always a role for a bit of cross sell/upsell.
With so much of the finance on new cars being provided by manufactures (therefore the price/deal being consistent across the dealers) customers also pretty much knowing what they want (and the deal available) the dealers are going to have to work out what role they play.
I think location and showroom (and the experience) to touch and feel the product is always going to be important, as well as a 'consultant' to walk you through the transaction /handover of the car....plus there is always a role for a bit of cross sell/upsell.
As above - I think it is great to try something new
However I can't think of another expensive product, that doesn't require some element of assisted sales.
Some of the most knowledgable car people I know are "car sales people" equally some know little more than the minimum, pretty much like any other industry.
For the record I spent 20 years in retail, none as yet in car retailing, until Monday that is.
However I can't think of another expensive product, that doesn't require some element of assisted sales.
Some of the most knowledgable car people I know are "car sales people" equally some know little more than the minimum, pretty much like any other industry.
For the record I spent 20 years in retail, none as yet in car retailing, until Monday that is.
I give it a year tops before they quietly pull the plug and return the the usual way of selling cars. Their finance and insurance penetration (which is where the majority of the money comes from rather than shifting metal) will go down the toilet and they'll realise they're heammoraging money and knock it on the head.
CraigCerbera said:
You must have had a bad experience somewhere I'm guessing? The one's that I have dealt with have always been professional, knowledgeable, listened to me and made the buying experience special. A machine couldn't do that
And in typical form never acknowledged you once you collected the car. Majority of car salesmen = estate agents!markmullen said:
I give it a year tops before they quietly pull the plug and return the the usual way of selling cars. Their finance and insurance penetration (which is where the majority of the money comes from rather than shifting metal) will go down the toilet and they'll realise they're heammoraging money and knock it on the head.
Likely. If you're clued up enough, you're probably also capable of getting a good price from a dealer, mostly by ignoring all the things said dealer actually counts on to run the business.You can get advice from the internet, a salesperson on commission, a salesperson not on commission, or even just pay (beerwise) someone you know to be knowledgeable, but none of these actually guarantee good advice unfortunately.
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