Website Review?
Author
Discussion

NorthDave

Original Poster:

2,541 posts

263 months

Thursday 9th October 2014
quotequote all
Hi All

We've just had a new website done and I am currently seeing a high bounce rate, which worries me. I love the look of the site but I'm aware that I usually view through big resolution monitors with a fast web connection.

Am I OK to post the domain to ask for feedback? www.CustomControls.co.uk

I guess I'm particularly interested in whether the site is particularly slow to load and whether it looks OK.

Thanks in advance.

jammy_basturd

29,778 posts

243 months

Thursday 9th October 2014
quotequote all
A high bounce rate off the home page?

What was your bounce rate with the previous website design - has the traffic source(s) changed?

NorthDave

Original Poster:

2,541 posts

263 months

Thursday 9th October 2014
quotequote all
jammy_basturd said:
A high bounce rate off the home page?

What was your bounce rate with the previous website design - has the traffic source(s) changed?
It seems to be throughout really. The homepage is very graphics driven so I can understand being slower to load but some of the other pages are more text based and should be quicker. I've run it through a load of performance sites and it fairs well, even google thinks its quick according to analytics. I'm just not sure if it is quick 'when taking in to account the size of the thing'.

Bounce rate has increased by 50% from google organic and also page views are down. We will still be in the listings with the old site and redirecting whilst Google gets a handle on the new site. Not sure if this affects things?

jammy_basturd

29,778 posts

243 months

Thursday 9th October 2014
quotequote all
When did you go live?

Home page, uncached is 3.7 MB which is huge - you really should look at optimising the images.

Overall the website has a nice design, looks lovely, easy to read. Nothing I could see immediately that might cause a high bounce rate - certainly nothing across the whole site - but I can image the heavy pages would be very slow for someone not on fibre.

It's not you, your staff or your web devs that are causing the high bounce rate is it?

NorthDave

Original Poster:

2,541 posts

263 months

Thursday 9th October 2014
quotequote all
jammy_basturd said:
When did you go live?

Home page, uncached is 3.7 MB which is huge - you really should look at optimising the images.
Could be! I think I have optimised the images but they need to be big to fill larger resolution monitors? Should all be maxed out at 1600 wide. It's a graphical site so I am wary of reducing their quality too much.

One thing I did think was to reduce the number of case studies (and therefore the number of images) which should speed things up?

PS. Went live about a week ago. Google still showing loads of the old pages so they are being redirected.

jammy_basturd

29,778 posts

243 months

Thursday 9th October 2014
quotequote all
You need to optimise in two ways:
1. Use reponsive images, so mobile users don't download the massive images that get displayed to desktop users.
2. Use low res versions of the images for page load, then use JavaScript to swap them out for high-res images on document load.

cuneus

5,963 posts

273 months

Thursday 9th October 2014
quotequote all
On the main Slider

the white text is a poor contrast on some

Belgravia, Pimlico etc what ?
Are these name of your products ?
What is the point yo are trying to make ?

I had no idea what you were offering from the slider (and IMHO there are too many images)

When you scroll below the slider things are much better

Telephone number not clickable

NorthDave

Original Poster:

2,541 posts

263 months

Thursday 9th October 2014
quotequote all
cuneus said:
On the main Slider


Belgravia, Pimlico etc what ?
Are these name of your products ?
What is the point yo are trying to make ?
They are the locations of the jobs but your point does make sense! I'll revisit now and look at the other stuff too. Thanks for taking the time to look.

Andrew[MG]

3,360 posts

229 months

Thursday 9th October 2014
quotequote all
NorthDave said:
cuneus said:
On the main Slider


Belgravia, Pimlico etc what ?
Are these name of your products ?
What is the point yo are trying to make ?
They are the locations of the jobs but your point does make sense! I'll revisit now and look at the other stuff too. Thanks for taking the time to look.
Just to add to that, you've got really nice images but the text you a placing on top of them looks really cheap by comparison. You might want to look to adding a custom font that more fits with the style you are trying to portray.

cuneus

5,963 posts

273 months

Thursday 9th October 2014
quotequote all
One more thing!

that Proximanova font is blurred in Firefox (I cannot easily read your main body text)

I's fine in IE and Chrome

Edited by cuneus on Thursday 9th October 14:14

NorthDave

Original Poster:

2,541 posts

263 months

Thursday 9th October 2014
quotequote all
I've updated the home page gallery to reflect the type of job rather than location (makes sense!) and also massively reduced the number of images. I think this should also help in relation to JB's comments above.

Will check firefox!

Thanks chaps.

cuneus

5,963 posts

273 months

Thursday 9th October 2014
quotequote all
http://www.customcontrols.co.uk/casestudies/crestr...

This took 44 seconds to load (BBC news 5.5 secs)

and is 14.9 Megabytes

If we take this as an example http://www.customcontrols.co.uk/wp-content/gallery...

you can make them a third of the file size with no visible quality loss

Lotus Notes

1,337 posts

222 months

Thursday 9th October 2014
quotequote all
Too wordy, with the odd spelling mistake!

A very quick excercise - I would change this:

Mood lighting control systems are the most popular service we offer. They show the home off at its best - highlighting architectural features and adding atmosphere - all whilst saving energy. Our systems are perfectly scalable so can control a single room through to entire homes and gardens, even including curtains and blinds. Automated functions such as bringing certain lights on at dusk or replaying activity to make your home look occupied when away are all easily achievable. Due to the way digital dimming systems work huge amounts of energy can be saved throughout the home and when coupled with our LED lamps the difference can be startling. This energy saving can feed in to the overall energy plan for the home helping planning permission be achieved. Recalling a lighting scene is as easy as tapping one button on a labelled keypad - with each button labelled for an activity (for instance reading, entertaining or watching a film) and amending scenes (to account for the changing seasons etc) is as easy as changing the individual lights to your preferred level and then hitting save

To this (in a bigger, better font with 1.5 spacing)

  • Highlighting your home's architectural features and adding atmosphere - all whilst saving energy.
  • Our systems can control a single room through to large homes and gardens, including the operation of curtains and blinds.
  • Easy, automated functions that can activate lights at dusk or making your home look occupied.
  • Energy can be saved by using our digital dimming systems, even more so when coupled with our LED lamps.
  • Savings can fed into the overall energy plan for the home, aiding planning permission.
  • A lighting scene can be created by tapping a button on a keypad - with each button labelled for an activity (for instance reading, entertaining or watching a film)

cuneus

5,963 posts

273 months

Thursday 9th October 2014
quotequote all
PITA again

and this how that basketball court image displays (which I'm sure is not the intention)


Mr Overheads

2,635 posts

207 months

Thursday 9th October 2014
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Why are you using an 0845 number?

NorthDave

Original Poster:

2,541 posts

263 months

Thursday 9th October 2014
quotequote all
We have local numbers on the office locations but wanted a non geographic for the header.

I've thinned down the number of images on each gallery which should hopefully speed things up and contacted the developer about how the images are displayed.

At the moment I have images set to 1920 x 1280 max with 90% quality. I'm intrigued as to how I could make them a smaller size without dropping quality for bigger resolution screens?

The advice on here has certainly helped me focus on the issues - thanks everyone.

cuneus

5,963 posts

273 months

Thursday 9th October 2014
quotequote all
Do you have Photoshop ?

Sent you a PM as well

Edited by cuneus on Thursday 9th October 15:01

NorthDave

Original Poster:

2,541 posts

263 months

Thursday 9th October 2014
quotequote all
cuneus said:
Do you have Photoshop ?

Sent you a PM as well

Edited by cuneus on Thursday 9th October 15:01
Responded! I know a man who has.

Hoofy

80,165 posts

313 months

Thursday 9th October 2014
quotequote all
Dunno about the bounce rate but you don't have to make my PC's 20" monitor look like I'm using an oversized iPad. I just get a massive

CINEMA ROOMS

in the middle of my screen. If 90% of your visitors are mobile then ignore this comment.

That said, even a st site would keep someone if the content is relevant. Is it possible that people are coming to your site and wondering wtf they're doing there?

NorthDave

Original Poster:

2,541 posts

263 months

Thursday 9th October 2014
quotequote all
Hoofy said:
Dunno about the bounce rate but you don't have to make my PC's 20" monitor look like I'm using an oversized iPad. I just get a massive

CINEMA ROOMS

in the middle of my screen. If 90% of your visitors are mobile then ignore this comment.

That said, even a st site would keep someone if the content is relevant. Is it possible that people are coming to your site and wondering wtf they're doing there?
Hoofy - I clocked your thread in the computer bit about websites. I've been waiting :-)

Our split is about 50/50 desktop and mobile. People do love iPads.......

Will look at the text in conjunction with the font comment above. Cheers for the feedback.

I strongly suspect the bounce rate is due to page load times.