e-Bayers - What does this mean - Remove transaction defect
Discussion
Hi,
Know a lot of you sell big on the bay. I don't just get rid of what I no longer need etc. Just had this email, unsure of what it means and slightly intrigued, doesn't look like phishing:
Hello NAME,
Thanks for consistently delivering exceptional service to your buyers. We're here to provide you a marketplace where you can sell with confidence. That's why we've taken the following steps during the past month to protect your account:
• Removed 1 transaction defect(s) from your seller dashboard
We've already updated your seller dashboard to reflect these changes, which are for transactions made during the past year. When we remove transaction defects, your transaction defect rate may not go down if you had transactions that received more than one defect.
We'll continue to improve our monitoring, detection systems and policies to protect sellers like you. To see these updates, go to your Seller Dashboard .
Anyone know?? Cheers
Know a lot of you sell big on the bay. I don't just get rid of what I no longer need etc. Just had this email, unsure of what it means and slightly intrigued, doesn't look like phishing:
Hello NAME,
Thanks for consistently delivering exceptional service to your buyers. We're here to provide you a marketplace where you can sell with confidence. That's why we've taken the following steps during the past month to protect your account:
• Removed 1 transaction defect(s) from your seller dashboard
We've already updated your seller dashboard to reflect these changes, which are for transactions made during the past year. When we remove transaction defects, your transaction defect rate may not go down if you had transactions that received more than one defect.
We'll continue to improve our monitoring, detection systems and policies to protect sellers like you. To see these updates, go to your Seller Dashboard .
Anyone know?? Cheers
Ebay now has defects for sellers (low detailed seller ratings, neutral and negative feedback, etc.). You need to be below a % of defects to qualify as a top rated seller in addition to all the old rules about average detailed seller ratings, etc.
Ebay will remove these to keep your top rated seller status if you perform well enough which is what the email is about.
Ebay will remove these to keep your top rated seller status if you perform well enough which is what the email is about.
I got a similar one but Upgraded 17 DSR
• Removed 1 transaction defect(s) from your seller dashboard
• Upgraded 17 of your detailed seller rating(s) to five stars
Now i thought this was when someone has gone out of there way to leave you bad DSR on purpose IE a competitor and Ebay have a detection system in place ??
Thoughts ?
• Removed 1 transaction defect(s) from your seller dashboard
• Upgraded 17 of your detailed seller rating(s) to five stars
Now i thought this was when someone has gone out of there way to leave you bad DSR on purpose IE a competitor and Ebay have a detection system in place ??
Thoughts ?
Do you know every return counts against you, every delivery query counts against you its virtually impossible for us to qualify anymore so we have put £1 on every sale the longer term strategy is to sell a lot of something cheap that wont go wrong to offset the claims and reduce the fault % but its crap, they say offer free delivery and you get black marks for slow delivery if they don't pay for fast delivery - just a con to stop paying the discount.
jonamv8 said:
By the sound of it you guys who do big ebay business are struggling with ebays methods these days, used to be much simpler
We sell the same regardless of trusted seller or not, our use of the ebay platform is not to sell items via ebay however the stuff we do sell now costs us more to sell.jonamv8 said:
By the sound of it you guys who do big ebay business are struggling with ebays methods these days, used to be much simpler
EBay has always been evolving to be a bit more pernickety for the seller year after year.Once you're doing 6 figures and above in sales (assuming we're not talking about high value items like cars or fine jewellery, etc.) there's really no problem apart from a lot of little issues to deal with now and again as everything gets balanced out and ebay will look after you to a certain extent.
The biggest problem though is that the Ebay star system doesn't really work in the same way that a star system does on any other ratings orientated site.
On a normal site the customer gives a rating that reflects the level of service they get, and five stars would be seen as an exception rather than the norm. The trouble is that Ebay regard their star system slightly differently and if you don't consistently get five stars you get penalised. So they're constantly having to come up with these corrections to balance out how their system works against how any other 'normal' systems work.
On a normal site the customer gives a rating that reflects the level of service they get, and five stars would be seen as an exception rather than the norm. The trouble is that Ebay regard their star system slightly differently and if you don't consistently get five stars you get penalised. So they're constantly having to come up with these corrections to balance out how their system works against how any other 'normal' systems work.
We had a defect removed today for a 3 star rating on P&P when the P&P was free 
It's this sort of thing the system is there for mainly, especially when the defect rate can affect your account statuses and in some cases your level of discount. There are a hell of a lot of loops to jump through for ANY discount at all and takes a lot of managing to maintain for some of us.
It's this sort of thing the system is there for mainly, especially when the defect rate can affect your account statuses and in some cases your level of discount. There are a hell of a lot of loops to jump through for ANY discount at all and takes a lot of managing to maintain for some of us.
Spanna said:
We had a defect removed today for a 3 star rating on P&P when the P&P was free
It's this sort of thing the system is there for mainly, especially when the defect rate can affect your account statuses and in some cases your level of discount. There are a hell of a lot of loops to jump through for ANY discount at all and takes a lot of managing to maintain for some of us.
so what is the point of customers starring / reviewing anything if ebay will simply remove them? Your three starts might have been cos you packing was sIt's this sort of thing the system is there for mainly, especially when the defect rate can affect your account statuses and in some cases your level of discount. There are a hell of a lot of loops to jump through for ANY discount at all and takes a lot of managing to maintain for some of us.
t - so what right have they got to decide that the customer was wrong to give three stars? It should be the customers opinion otherwise what's the point. Not criticising you - criticising ebay really, all this sort of stuff is just wkjust have a rating system and leave it alone - customers and sellers aren't stupid just have a normal f
king rating system and it doesn't need to be linked to seller costs etc - sellers with better rating in the long run would be more successful it's not rocket science.DSLiverpool said:
Do you know every return counts against you, every delivery query counts against you its virtually impossible for us to qualify anymore so we have put £1 on every sale the longer term strategy is to sell a lot of something cheap that wont go wrong to offset the claims and reduce the fault % but its crap, they say offer free delivery and you get black marks for slow delivery if they don't pay for fast delivery - just a con to stop paying the discount.
Touch wood we are managing to scrape in under the 2%, but its certainly difficult. As you have stated we are focusing on trying to up the good sales, as ultimately a large part of the defects we receive we can do nothing about. Have you downloaded a report to see where yours are coming from? We did and I almost cried, I mean we're getting defects for items not as described - when well there is no other way to describe them....
Defects = PITA
Russ to comply we would need to call most customers to ask them if they understand what they have bought, since August we haven't qualified, we stay below 2 for most of the month but pop over on the 19th hmmm
One person was dealing with eBay "customers" at least 2 hours a day when busy - we are trying less now as we realise we won't get it on 350 sales a month we need 500 +
One person was dealing with eBay "customers" at least 2 hours a day when busy - we are trying less now as we realise we won't get it on 350 sales a month we need 500 +
DSLiverpool said:
Russ to comply we would need to call most customers to ask them if they understand what they have bought, since August we haven't qualified, we stay below 2 for most of the month but pop over on the 19th hmmm
One person was dealing with eBay "customers" at least 2 hours a day when busy - we are trying less now as we realise we won't get it on 350 sales a month we need 500 +
Ah really, I suppose your products are very specific in comparison. One person was dealing with eBay "customers" at least 2 hours a day when busy - we are trying less now as we realise we won't get it on 350 sales a month we need 500 +
Good luck with it, we are going to struggle to maintain it over the Christmas period as people become so edgy as you get into December (despite having had 12months to organise themselves!). Quite frankly I have taken my eye off it and will get everybody to work as hard as they normally do! If we keep it, we keep it. Its far too easy to wrapped up in stuff like this and spend hours fighting what is more than likely a lost battle.
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