Incompetent delivery driver
Discussion
Quick one. Wife ordered a personalised present for her sisters birthday. It's been delivered on Saturday just gone (8th) with a note posted through the door saying 'parcel left in recycling box'.
One problem. We were away until tonight (10th) our kind neighbours agreed to put our bins and recycling out on Sunday evening ready for our Monday collection.
So now we have a delivery note saying it was left in the recycling box, and a completely empty recycling box.
Do we:
A) take it on the chin
B) get the seller to chase it up and sort it out
C) we buy another one and chase the delivery company up for a refund
D) your suggestion here
Thanks
PS, for once it wasn't Yodel
One problem. We were away until tonight (10th) our kind neighbours agreed to put our bins and recycling out on Sunday evening ready for our Monday collection.
So now we have a delivery note saying it was left in the recycling box, and a completely empty recycling box.
Do we:
A) take it on the chin
B) get the seller to chase it up and sort it out
C) we buy another one and chase the delivery company up for a refund
D) your suggestion here
Thanks
PS, for once it wasn't Yodel
Why is the delivery driver incompetent?
It seems to me like he's left the item in a place where it can't be seen and won't get wet and left you a note to tell you where it is.
I sell online, and we have a function called "email" which allows people to communicate with us to say "Please don't post this item until Monday as we are away for the weekend" etc.
Or maybe ask your neighbours to leave your bins alone.
In a parallel universe, I imagine there is a thread called "Incompetent delivery driver" in which the delivery driver could have left an item in the recycling bin but instead took it back to the depot but now someone has to go and pick it up from a trading estate 25 miles away & it's their sister's birthday on Tuesday and they can't get there until Saturday because they're working etc.
Sorry to sound harsh, but I think the f
k up is mainly yours.
It seems to me like he's left the item in a place where it can't be seen and won't get wet and left you a note to tell you where it is.
I sell online, and we have a function called "email" which allows people to communicate with us to say "Please don't post this item until Monday as we are away for the weekend" etc.
Or maybe ask your neighbours to leave your bins alone.
In a parallel universe, I imagine there is a thread called "Incompetent delivery driver" in which the delivery driver could have left an item in the recycling bin but instead took it back to the depot but now someone has to go and pick it up from a trading estate 25 miles away & it's their sister's birthday on Tuesday and they can't get there until Saturday because they're working etc.
Sorry to sound harsh, but I think the f
k up is mainly yours.Depends on the value and whether it was meant to be signed for. Personally I'm sick of my stuff being dumped in the bin / thrown over the fence / left with complete strangers who happen to live nearby. As a result I don't buy stuff unless I know someone's likely to be home, and I spend less money.
The correct answer is that the seller has failed to deliver your goods to you, and your claim is with them. You have no contract with the delivery company.
The correct answer is that the seller has failed to deliver your goods to you, and your claim is with them. You have no contract with the delivery company.
- on the assumption that it won't be emptied before the receipient can retrieve it 
.
To any normal person a bin is a fking stupid place to leave a parcel.
It wasn't delivered any more than propping a parcel against the front door in clear view is delivering it.
I'd contact the seller and inform them, it's up to them to sort it out with the delivery firm. Maybe if they know what that firm gets up to they won't use them again.
king stupid place to leave a parcel.It wasn't delivered any more than propping a parcel against the front door in clear view is delivering it.
I'd contact the seller and inform them, it's up to them to sort it out with the delivery firm. Maybe if they know what that firm gets up to they won't use them again.
oldcynic said:
Depends on the value and whether it was meant to be signed for. Personally I'm sick of my stuff being dumped in the bin / thrown over the fence / left with complete strangers who happen to live nearby. As a result I don't buy stuff unless I know someone's likely to be home, and I spend less money.
The correct answer is that the seller has failed to deliver your goods to you, and your claim is with them. You have no contract with the delivery company.
ThisThe correct answer is that the seller has failed to deliver your goods to you, and your claim is with them. You have no contract with the delivery company.
Id also add that I buy lots of stuff online but only from companies which do not have depots 25 miles away
Despite, or because of, living in the centre of a major city most couriers are based miles away from me
Anything I can collect locally gets my business and Im happy to pay extra for this
The wife was fuming (I think it's quiet funny) so contacted the seller on Facebook (at damn near 11pm). The seller has said she'll sort it which is good of her.
She's also said she's finding a new courier first thing tomorrow, as well as going mad at myhermes on twitter and facebook. I wonder if they'll get back to her.
She's also said she's finding a new courier first thing tomorrow, as well as going mad at myhermes on twitter and facebook. I wonder if they'll get back to her.
oldcynic said:
Depends on the value and whether it was meant to be signed for. Personally I'm sick of my stuff being dumped in the bin / thrown over the fence / left with complete strangers who happen to live nearby. As a result I don't buy stuff unless I know someone's likely to be home, and I spend less money.
The correct answer is that the seller has failed to deliver your goods to you, and your claim is with them. You have no contract with the delivery company.
I'm of similar opinion, but until more folks take this stance little chance of change .There's ,IMHO, two types of delivery drivery- those EMPLOYED to deliver in a professional manner (e.g. Royal Mail/ Parcelforce ) and the self employed monkeys who get paid by quantity. The correct answer is that the seller has failed to deliver your goods to you, and your claim is with them. You have no contract with the delivery company.
After experiences of having a card in outside postbox ,I contacted Smutty lump to find that driver had a photo of our door. I'd suggest he was in stealth mode, as our terrier made no sounds. I visited the depot, and the item ( a good quality ,expensive PC monitor) was found without paperwork .Next delivery - a pair of expensive shoes for SWIMBO. The card through the letter box read "delivered over rear gate". Item found in back garden , in an exposed position. Fortunately we found it before the rain fell. I now contact sellers to tell them that any delivery not to persons in this house wil be returned for a refund of purphase price + delivery, as not meeting my conditions.
It's a race to the bottom in the delivery industry at the moment. Zero hour contracts, drivers running their own personal cars and getting pence per parcel, it's all reducing prices but the customer service sucks.
All the cheap operators seem to be the same, I've had a laptop left on the front door step, a set of car mats chucked over the back gate where they sat in a puddle all day and a parcel left in the bin. The bin was particularly clever given that every house in the road had the bin out the front of the house that day. I wonder why that would have been.
All were signed for. Signed for by "front door", "over gate" and "In bin" respectively.
It's the supplier's responsibility to take it up with the couriers so it's good to see they're sorting it out.
All the cheap operators seem to be the same, I've had a laptop left on the front door step, a set of car mats chucked over the back gate where they sat in a puddle all day and a parcel left in the bin. The bin was particularly clever given that every house in the road had the bin out the front of the house that day. I wonder why that would have been.
All were signed for. Signed for by "front door", "over gate" and "In bin" respectively.
It's the supplier's responsibility to take it up with the couriers so it's good to see they're sorting it out.
When I stayed in my top floor flat, I walked out the front door to see a few boxes sitting there. Just by chance I looked at them to see the name on it, and they were my brakes that I had ordered.
There was no ring of my door or note posted and the delivery driver left it outside the flats where lots of people pass.
Same delivery company left a pair of tyres in another block around the corner. Again no notice and if someone hadn't come round to tell me, I'd never have known.
I also had a phone left next to my bin that went missing. It wasn't well hidden and anyone who came to my door would have manage to see a package where it was left.
The courier companies are really awful. However I'm beginning to see that a lot of people are now trying to rip them off playing dirty games in return.
I know quite a few people that are now willing to pretend they didn't get something.
There was no ring of my door or note posted and the delivery driver left it outside the flats where lots of people pass.
Same delivery company left a pair of tyres in another block around the corner. Again no notice and if someone hadn't come round to tell me, I'd never have known.
I also had a phone left next to my bin that went missing. It wasn't well hidden and anyone who came to my door would have manage to see a package where it was left.
The courier companies are really awful. However I'm beginning to see that a lot of people are now trying to rip them off playing dirty games in return.
I know quite a few people that are now willing to pretend they didn't get something.
Edited by Driver101 on Tuesday 11th November 05:33
northwest monkey said:
Why is the delivery driver incompetent?
It seems to me like he's left the item in a place where it can't be seen and won't get wet and left you a note to tell you where it is.
I sell online, and we have a function called "email" which allows people to communicate with us to say "Please don't post this item until Monday as we are away for the weekend" etc.
Or maybe ask your neighbours to leave your bins alone.
In a parallel universe, I imagine there is a thread called "Incompetent delivery driver" in which the delivery driver could have left an item in the recycling bin but instead took it back to the depot but now someone has to go and pick it up from a trading estate 25 miles away & it's their sister's birthday on Tuesday and they can't get there until Saturday because they're working etc.
Sorry to sound harsh, but I think the fk up is mainly yours.
I note you are seeing this very much from the delivery company's point of view. As you mention, you sell online, so your position is hardly surprising. I don't sell online, and I don't agree with you. It seems to me like he's left the item in a place where it can't be seen and won't get wet and left you a note to tell you where it is.
I sell online, and we have a function called "email" which allows people to communicate with us to say "Please don't post this item until Monday as we are away for the weekend" etc.
Or maybe ask your neighbours to leave your bins alone.
In a parallel universe, I imagine there is a thread called "Incompetent delivery driver" in which the delivery driver could have left an item in the recycling bin but instead took it back to the depot but now someone has to go and pick it up from a trading estate 25 miles away & it's their sister's birthday on Tuesday and they can't get there until Saturday because they're working etc.
Sorry to sound harsh, but I think the f
k up is mainly yours.
singlecoil said:
northwest monkey said:
Why is the delivery driver incompetent?
It seems to me like he's left the item in a place where it can't be seen and won't get wet and left you a note to tell you where it is.
I sell online, and we have a function called "email" which allows people to communicate with us to say "Please don't post this item until Monday as we are away for the weekend" etc.
Or maybe ask your neighbours to leave your bins alone.
In a parallel universe, I imagine there is a thread called "Incompetent delivery driver" in which the delivery driver could have left an item in the recycling bin but instead took it back to the depot but now someone has to go and pick it up from a trading estate 25 miles away & it's their sister's birthday on Tuesday and they can't get there until Saturday because they're working etc.
Sorry to sound harsh, but I think the fk up is mainly yours.
I note you are seeing this very much from the delivery company's point of view. As you mention, you sell online, so your position is hardly surprising. I don't sell online, and I don't agree with you. It seems to me like he's left the item in a place where it can't be seen and won't get wet and left you a note to tell you where it is.
I sell online, and we have a function called "email" which allows people to communicate with us to say "Please don't post this item until Monday as we are away for the weekend" etc.
Or maybe ask your neighbours to leave your bins alone.
In a parallel universe, I imagine there is a thread called "Incompetent delivery driver" in which the delivery driver could have left an item in the recycling bin but instead took it back to the depot but now someone has to go and pick it up from a trading estate 25 miles away & it's their sister's birthday on Tuesday and they can't get there until Saturday because they're working etc.
Sorry to sound harsh, but I think the f
k up is mainly yours.Andyjc86 said:
The wife was fuming (I think it's quiet funny) so contacted the seller on Facebook (at damn near 11pm). The seller has said she'll sort it which is good of her.
She's also said she's finding a new courier first thing tomorrow, as well as going mad at myhermes on twitter and facebook. I wonder if they'll get back to her.
I knew it would be myhermes as soon as I read the opening post. It's not a professional courier service. The pittance paid to the delivery drivers means that they absolutely have to leave parcels wherever/however they can, just to earn a meagre living.She's also said she's finding a new courier first thing tomorrow, as well as going mad at myhermes on twitter and facebook. I wonder if they'll get back to her.
I also run a mail order company and could 'save' about 40-50 percent shipping my packages if I went with myhermes. But I like happy customers, so it's more trouble than it's worth.
As your seller is benefitting from the lower shipping costs, it's only right that she should pay to make good your loss. Good to hear that she is.
Hackney said:
Complain to the company you ordered from. At the very least they need to know what the courier is like.
Leaving a delivery in the rubbish bin is totally unacceptable.
I agree.Leaving a delivery in the rubbish bin is totally unacceptable.
Unless you have SPECIFICALLY requested the item to be left there if you are not in, the only suitable place (in my opinion) to leave an item is with a neighbour.
But I get stuff shipped to work now.
Could only be Hermes...
I ordered a chromebook from Amazon, £200 laptop with tracked delivery. I received an email at night the day after I'd ordered it saying it had been delivered "to shed" - I had been in pretty much all day and there had been no card through the door either. The shed is also double-locked, so I was slightly impressed if they'd actually managed to get a laptop in there.
Of course they hadn't, the delivery driver had just taken a liking to the package I guess. No sign of laptop, in garden or bins, no word from Hermes, Amazon refunded me and I bought the laptop from PC World on the Sunday...
To the OP, I'd say it doesn't matter if you were away when it was delivered or not - you ordered something and didn't receive it - you have need to tell the store you bought it from what's happened - they can then decide what the right thing to do is, either a goodwill replacement or 'tough you lost it', depending on how good the customer service is...
I ordered a chromebook from Amazon, £200 laptop with tracked delivery. I received an email at night the day after I'd ordered it saying it had been delivered "to shed" - I had been in pretty much all day and there had been no card through the door either. The shed is also double-locked, so I was slightly impressed if they'd actually managed to get a laptop in there.
Of course they hadn't, the delivery driver had just taken a liking to the package I guess. No sign of laptop, in garden or bins, no word from Hermes, Amazon refunded me and I bought the laptop from PC World on the Sunday...
To the OP, I'd say it doesn't matter if you were away when it was delivered or not - you ordered something and didn't receive it - you have need to tell the store you bought it from what's happened - they can then decide what the right thing to do is, either a goodwill replacement or 'tough you lost it', depending on how good the customer service is...
Edited by shandyboy on Tuesday 11th November 10:35
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