The godforsaken Post Office
Discussion
(I know the name+shame rules, but if I wrote "the useless company that has a monopoly on sending letters" you'd all guess who it was)
Missed the postie this morning who had a special delivery package for me. 9.30am, note said to go to sorting office in 3 hrs time.
At 12.30pm I go to the sorting office, to find out it shut one hour early, at 12pm! Next open, Tuesday..
Three people outside in the same situation, sorting office locked up and everyone going home. Counter was still open; staff didn't want to know as it was "nothing to do with them" and "two separate companies"
Useless sodding organisation. I thought couriers were bad; at least they work at reasonable times.
Missed the postie this morning who had a special delivery package for me. 9.30am, note said to go to sorting office in 3 hrs time.
At 12.30pm I go to the sorting office, to find out it shut one hour early, at 12pm! Next open, Tuesday..
Three people outside in the same situation, sorting office locked up and everyone going home. Counter was still open; staff didn't want to know as it was "nothing to do with them" and "two separate companies"
Useless sodding organisation. I thought couriers were bad; at least they work at reasonable times.
I've had similar experiences, had to get a package delivered to friends house, they stated it would be delivered by a certain time, it wasn't and a card was dropped off.
Their office is in a remote location only accessible by car, so when I had a chance to go get it they plainly refused cause it wasn't mine name on the card.
Went next day with friend, appears that it was returned to office as stated on card and since it was after 7 days (7th day being day I wasnt allowed it) it may have gone back to the sender. The postie forgot to put the tracking number on the card, cue many calls to customer services when could try and put us through to the postie, they didn't and instead redirected the call to the office we had just visited.
In the end they said it wasn't sent to the back to them, they don't know where it is and can't track it, but that didn't matter since I turned up too late anyway to collect it...... What was the package, a xmas present for my father, that I was trying to get to him before he leaves the country again (I see him for about 1 - 2 weeks a year if lucky).
over now
Their office is in a remote location only accessible by car, so when I had a chance to go get it they plainly refused cause it wasn't mine name on the card.
Went next day with friend, appears that it was returned to office as stated on card and since it was after 7 days (7th day being day I wasnt allowed it) it may have gone back to the sender. The postie forgot to put the tracking number on the card, cue many calls to customer services when could try and put us through to the postie, they didn't and instead redirected the call to the office we had just visited.
In the end they said it wasn't sent to the back to them, they don't know where it is and can't track it, but that didn't matter since I turned up too late anyway to collect it...... What was the package, a xmas present for my father, that I was trying to get to him before he leaves the country again (I see him for about 1 - 2 weeks a year if lucky).
over nowI've just come back from the Post Office to renew my Tax disk. I got there at 1:15pm and was told that it's closed for lunch until 2pm. Hell - no other retailer closes for lunch nowadays. No wonder there in financial trouble, they need to wake up to the new millennium market economy.
Definitely. My postie did that to me on Christmas Eve, postcard through the letterbox saying that there was a letter with insufficient postage - why not just knock!!
To add insult, it was my house insurance documents and it was 5p underpaid. I had to pay £1.05 to get the letter
(not a lot I know, but that's not the point)
To add insult, it was my house insurance documents and it was 5p underpaid. I had to pay £1.05 to get the letter
(not a lot I know, but that's not the point)
Pulsatingstar said:
...I think the guy delevring here just writes cards out anyway and sneaks them through the letterbox as quietly as possible
I know for a fact this has happened to us a couple of times... last time the card was in with the morning mail, with the supposed time of delivery the previous day!
Went to collect a package last week - at first said they couldn't find it. Now my surname starts Kn... but the K is silent...
Watched the office bloke rummaging they the 'K' mail a few times until inspiration struck, and he found it in the 'N' section - I was annoyed but couldn't help
Not the first time they haven't immediately found one of my packages - now I know why...
Then there was the 'next day before 9am' delivery, when the card didn't arrive 'til the afternoon of the day after that...
Absolute disgrace.
Pulsatingstar said:
...I think the guy delevring here just writes cards out anyway and sneaks them through the letterbox as quietly as possible
Likewise. Had a card put through the letterbox, so I had to go to the post office to pick up a parcel.
Except I was in when he put the card through the door. Didn't think to ring the bell. No, that would be a bit like rampant intellectualism for a postie...
.Flyer said:
Definitely. My postie did that to me on Christmas Eve, postcard through the letterbox saying that there was a letter with insufficient postage - why not just knock!!
To add insult, it was my house insurance documents and it was 5p underpaid. I had to pay £1.05 to get the letter
(not a lot I know, but that's not the point)
The postie did not knock because he only had the card, not the letter which is kept at the local delivery office.
I had a similar thing a few years back with my TVR insurance docs. When I went in to pick them up I got a receipt, which I sent to the broker along with a letter of explanation. I deducted the £1.05 from the next years premium.
KJR
A few weeks ago I realised I had probably missed the post at one of our local boxes. Sure enough, I had. But only just, the guy collecting was still parked there across the road, obviously running a little late. As I approached heading for the post box he wound the window down and suggested I gave the letters to him instead so he could add them to the rest already collected.
About two weeks later another guy did much the same thing at a box just around the corner from my house.
A couple of months ago I had 2 packages due from internet orders. One arrived on a Friday morning. But I had realised that my 'Ordinary postal delivery' calculations for the second one were wrong by a day if the full 3 to 4 delivery occurred - as it did because the shipping date was the day after I had anticipated and there was no provision for weekend delivery. Needed the package before the Monday if at all possible.
I mentioned this to the guy delivering the first package and he said that, although he did not deliver on Saturdays, if there was anything in his 'bin' when he got back he would ask the Saturday regular mail delivery guy to drop it in.
I didn't expect much but, 8am Saturday morning the parcel was indeed delivered.
I suspect that the service in general is very dependent on the approach of the local delivery or collection office and management team and especially the individual employees. I certainly can't complain.
That said I do think the charges for insufficient postage are excessive - though my only experience of that was to receive a letter that was, effectively, junk mail so I was even more annoyed. Plus it was only over-weight by the weight of a stamp!
About two weeks later another guy did much the same thing at a box just around the corner from my house.
A couple of months ago I had 2 packages due from internet orders. One arrived on a Friday morning. But I had realised that my 'Ordinary postal delivery' calculations for the second one were wrong by a day if the full 3 to 4 delivery occurred - as it did because the shipping date was the day after I had anticipated and there was no provision for weekend delivery. Needed the package before the Monday if at all possible.
I mentioned this to the guy delivering the first package and he said that, although he did not deliver on Saturdays, if there was anything in his 'bin' when he got back he would ask the Saturday regular mail delivery guy to drop it in.
I didn't expect much but, 8am Saturday morning the parcel was indeed delivered.
I suspect that the service in general is very dependent on the approach of the local delivery or collection office and management team and especially the individual employees. I certainly can't complain.
That said I do think the charges for insufficient postage are excessive - though my only experience of that was to receive a letter that was, effectively, junk mail so I was even more annoyed. Plus it was only over-weight by the weight of a stamp!
On the other hand ...
On thursday or friday last week our post included a letter for another local address (hand written) with a post code identical except for the last letter. This happens sometimes as, as well as the post codes, a few road names are quite similar when hand written so the errors creep in.
I popped it back in the post box around the corner.
This morning it was delivered again - with another postmark on it.
I'm wondering whether to try re-posting it again to see what happens or to point out the error of sorting by writing on the envelope.
I'll give it some thought in the next hour or two ...
>> Edited by LongQ on Monday 10th January 13:58
On thursday or friday last week our post included a letter for another local address (hand written) with a post code identical except for the last letter. This happens sometimes as, as well as the post codes, a few road names are quite similar when hand written so the errors creep in.
I popped it back in the post box around the corner.
This morning it was delivered again - with another postmark on it.
I'm wondering whether to try re-posting it again to see what happens or to point out the error of sorting by writing on the envelope.
I'll give it some thought in the next hour or two ...
>> Edited by LongQ on Monday 10th January 13:58
LongQ said:
On the other hand ...
On thursday or friday last week our post included a letter for another local address (hand written) with a post code identical except for the last letter. This happens sometimes as, as well as the post codes, a few road names are quite similar when hand written so the errors creep in.
I popped it back in the post box around the corner.
This morning it was delivered again - with another postmark on it.
I'm wondering whether to try re-posting it again to see what happens or to point out the error of sorting by writing on the envelope.
I'll give it some though in the next hour or two ...
A christmas card addressed to me was posted by a friend 3 miles away. She forgot to put the postcode on. The card was delivered to a stranger at an address with the same street name in a town 50 miles away.
The recipent looked up our postcode on the internet, and put the card in another envelope together with an explanatory letter in a christmas card of her own. She then remailed it to us at her own expense. Truly the spirit of christmas.
Pulsatingstar said:
Ive waited in all day for parcels before and still manage to miss them on two occaisions.
I think the guy delevring here just writes cards out anyway and sneaks them through the letterbox as quietly as possible
Not a moan about the Royal Mail / Post Office cos they seem to do ok for me here, but:
I am convinced that the local parcel delivery company does as above. There is no way the doorbell was rung or the door knocked on because the barking of 4 dogs would have been a bit of a give away! This guy must have tip-toed up the drive and been very careful not to let the lid of the post box slam shut...Very annoying cos when you go to collect from them at their depot its often a long wait and a fairly disgruntled receptionist!
I ordered a 256mb SD card for my camera and it arrived last Friday morning, just.....but it was just put through the letterbox.
Thing is it was a recorded 1st class delivery that needed signing for, the sticker was still on the envelope too FFS. Why do people pay for the extra service when it's not done.
>> Edited by FourWheelDrift on Monday 10th January 14:34
Thing is it was a recorded 1st class delivery that needed signing for, the sticker was still on the envelope too FFS. Why do people pay for the extra service when it's not done.
>> Edited by FourWheelDrift on Monday 10th January 14:34
LongQ said:
On the other hand ...
On thursday or friday last week our post included a letter for another local address (hand written) with a post code identical except for the last letter. This happens sometimes as, as well as the post codes, a few road names are quite similar when hand written so the errors creep in.
I popped it back in the post box around the corner.
This morning it was delivered again - with another postmark on it.
I'm wondering whether to try re-posting it again to see what happens or to point out the error of sorting by writing on the envelope.
I'll give it some thought in the next hour or two ...
Don't bother, I tried various permutations of this, eventually I wrote on big letters on the envelope THIS LETTER SHOULD BE DELIVERED TO XXXXX AS THIS IS XXXX HOUSE ON XXXX STREET NOT YYYY COTTAGE ON YYYY STREET" but no, diligently redelivered through the letterbox the next morning for the fourth time.
I gave up and delivered it there myself
[quote=FourWheelDrift]I ordered a 256mb SD card for my camera and it arrived last Friday morning, just.....but it was just put through the letterbox.
Thing is it was a recorded 1st class delivery that needed signing for, the sticker was still on the envelope too FFS. Why do people pay for the extra service when it's not done.
[quote]
Claim to never have received it.
Thing is it was a recorded 1st class delivery that needed signing for, the sticker was still on the envelope too FFS. Why do people pay for the extra service when it's not done.
[quote]
Claim to never have received it.
FourWheelDrift said:
I ordered a 256mb SD card for my camera and it arrived last Friday morning, just.....but it was just put through the letterbox.
Thing is it was a recorded 1st class delivery that needed signing for, the sticker was still on the envelope too FFS. Why do people pay for the extra service when it's not done.
>> Edited by FourWheelDrift on Monday 10th January 14:34
My Postie does this and I have no problem, I guess that if they can safely shove the item through your letter box out of chavs way then they will do so.
Saves me the bother of f@rting around down at my local sorting office.
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