Does PayPal offer you protection against fraud?

[foliedouce]

Wonder if anyone can help.

Mrs has a website where the average order is around £20. Today she has had an order for £762 which is by far her biggest ever order, previous best was £100

The order is to be sent to South Africa and was paid for by Paypal. The delivery address is different to the billing address.

I am obviously worried that if she sends that amount of stock there maybe a future chargeback if it is fraud. My understanding is that PayPal offers more protection than a worldpay credit card payment.

Does anyone have any experience of this kind of situation?

Thanks

[Simpo Two]

I might play it safe; reject/refund the payment with some waffle about exceeding limits etc, and ask for bank transfer.

[boroandy87]

IIRC the delivery address you have to use with Paypal is the only one whereby you are afforded protection. Anything else and you screwed. I think.

Might help to perhaps merge that with her website from now on if you insist on using paypal.

I'm not 100% sure though. I believe this to have been the case when I've sent things sold on forums though accepting payment through paypal.

[Batfink]

I've just been reading Paypal terms and conditions. I think you are only covered for seller protection if you are selling through ebay. If its your own shop you are not covered.

Thats how I read it anyway...

you could always say to the customer you will have to ship to the registered address. Alternatively ask for ID before shipping to a different address? Photocopy of passport or something?

[foliedouce]

Thanks

I've done some research and it looks like the chargeback policy mirrors whatever credit card has been set up. ie. little protection for the seller

We have found a way of contacting him via LinkedIn and Facebook (look kosher accounts but who knows) so will await a response before we process the order.