'Click and collect'
Discussion
My better half is saying to me that click and collect is the way to go, for some sales stuff she is eyeing up, despite me pointing out that it gives the worst of both worlds in that you don't physically see the goods first hand, yet still have to queue up with all the other lovely consumers at the tills.
I was wondering - do distance selling regs apply to click and collect?
Or is it just like going to their premises and picking it up off a shelf?
I was wondering - do distance selling regs apply to click and collect?
Or is it just like going to their premises and picking it up off a shelf?
Why is it the worst of both worlds? Your goods are reserved in your name so they aren't sold out. You don't have to scrummage with the general public over the last sale item. Generally, click and collect desks are different to the normal tills so although you may have to queue, it will be shorter.
I don't use click and collect very much but when I have then there has been no problem at all, and no queuing to speak of, certainly not as much queuing as you would find in your average store at the pay desk on a Saturday.
Sometimes its the easiest way to get things by far, especially when you would have to go to a shop and order the stuff anyway because they don't normally stock what you want (eg in my case, bloke's 30" waist jeans - all those obese buggers out there mean that geezers with 30" waists are no lingered catered for off-the-shelf in many stores)
Sometimes its the easiest way to get things by far, especially when you would have to go to a shop and order the stuff anyway because they don't normally stock what you want (eg in my case, bloke's 30" waist jeans - all those obese buggers out there mean that geezers with 30" waists are no lingered catered for off-the-shelf in many stores)
d. Don't know about distance selling regs but my wife ordered some childrens' tights from JL to be collected from Waitrose. One pair had a leg shorter than the other!
There was some amusement when she took them back and showed the problem and they ordered her another pair and gave her a bunch of flowers for the inconvenience.
There was some amusement when she took them back and showed the problem and they ordered her another pair and gave her a bunch of flowers for the inconvenience.
I've had mixed experience with Tesco click and collect... mainly things being substituted by other things that bear no resemblance to their original items...mouldy food, food with incredibly short shelf life...but I suppose I haven't had to spend an hour fighting the general public....
Whether the consumer contracts regulations (previously 'DSR') apply will depend in where the contract was concluded.
I would have thought (happy to be corrected) if you paid for the goods online then collect them in-store then they will apply, as the store is nothing more than the delivery method. If you conclude the transaction in-store then perhaps not.
I would have thought (happy to be corrected) if you paid for the goods online then collect them in-store then they will apply, as the store is nothing more than the delivery method. If you conclude the transaction in-store then perhaps not.
ols said:
I've had mixed experience with Tesco click and collect... mainly things being substituted by other things that bear no resemblance to their original items...mouldy food, food with incredibly short shelf life...but I suppose I haven't had to spend an hour fighting the general public....
We've never had a problem with Tesco online groceries, in fact I find their fresh produce is often better than you can find in the shop. Bananas that'll still be edible 5 days after buying them and oranges that aren't mouldy by the time you get them home. With the substitutes, if you don't want them then they take them away and refund the money plus if there anything cheaper locally you automatically get the difference refunded.As for other click and collect, I've tried JL and they are brilliant apart from a lack of stores you can collect from and if you change your mind, don't collect it and your money is refunded after 7 or 14 days.
For people like me who don't like queues or people it's the way to go.
ols said:
I've had mixed experience with Tesco click and collect... mainly things being substituted by other things that bear no resemblance to their original items...mouldy food, food with incredibly short shelf life...but I suppose I haven't had to spend an hour fighting the general public....
Thats not what I would describe as click and collect. My view of click and collect is related to non-ffooditems that are ordered online and collected from store, Argos, John Lewis, Tesco Direct etcfuzzymonkey said:
The new Argos/Ebay click and collect works great for me. Can order any old bit a of tat from ebay and have it delivered to an Argos store of my choice.
Easy to pick up on the way home.
I thought it was going to be easy too. Argos 5 mins up the road. Yodel managed to mess it up twice though (1st item made it to their depot, replacement item delivered, just not to Argos or me) Doesn't inspire me to try to get anything else delivered via C+C now!Easy to pick up on the way home.
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