What are peoples views on this eBay change
What are peoples views on this eBay change
Author
Discussion

IATM

Original Poster:

3,948 posts

178 months

Saturday 27th December 2014
quotequote all
Is a bit of a joke if you ask me. Everyone else needs to work their back side off so their visible feedback numbers and percentage looks good; but the major players are now hidden mostly due the fact that they aren't that great!


MrSparks

655 posts

151 months

Saturday 27th December 2014
quotequote all
It shouldn't be one rule for one, one for another!

However.. do people even care about feedback anymore? eBay is no longer an auction site like it used to be. The majority of items are now brand new, buy it now auctions from businesses, and eBay want it to be that way. eBay and PayPal offer so much buyer protection that I think feedback is becoming irrelevant.

eBay is being geared towards the big named sellers and it will become increasingly harder for others to compete unless they are 1) super cheap or 2) in their own niche.

jammy_basturd

29,778 posts

243 months

Saturday 27th December 2014
quotequote all
From a consumer's point of view, if I was to go on eBay it almost certainly wouldn't be to buy from one of the big retailers. However, if I found they had the product I wanted at a price I wanted then I probably wouldn't care what their feedback score is - I recognise all those brands and trust them.

However for a smaller retailer that I'd never heard of, buying from for the first time I'd absolutely want to know their feedback score as it's one of the major ways I can learn whether I can trust them or not.

Simpo Two

93,056 posts

296 months

Saturday 27th December 2014
quotequote all
Normally hidden FB would be a cause for concern but in this case I think the companies involved and also perhaps 'eBay Premium Service' supersede it.

Chrisgr31

14,294 posts

286 months

Monday 29th December 2014
quotequote all
Why are the likes of Currys, Argos etc on Ebay in the first place? Are they cheaper than their own websites, or is it to save the consumer having to make price comparisons the whole time?

951TSE

600 posts

188 months

Monday 29th December 2014
quotequote all
Not sure where you got that image from I can see Argos' feedback on their home page same as you always could:

http://www.ebay.co.uk/usr/argos

In fact you are not permitted to sell on Ebay if you hide you feedback or set it to private.


IATM

Original Poster:

3,948 posts

178 months

Monday 29th December 2014
quotequote all
On the actual listings.

northwest monkey

6,370 posts

220 months

Monday 29th December 2014
quotequote all
Spot the difference......

Argos



Not Argos


951TSE

600 posts

188 months

Tuesday 30th December 2014
quotequote all
After much looking it seems that quite a few companies seem to have this facility not only the ones named but I've also found 'Superdry' clothing and 'Office' footwear.

It doesn't seem to matter how much feedback they have, as some sellers with more feedback than Argos are visible on the screen all the time. What I have found though is if you hover the mouse over the shop logo you get a mouse over popup thingy giving the feedback rating. So it's only semi hidden.



Dr Interceptor

8,183 posts

227 months

Wednesday 31st December 2014
quotequote all
To be honest, with the big retailers I think their feedback score is almost irrelevant anyway. They are huge companies, and they will have fk ups that lead to bad/negative feedback, that is almost unavoidable. You know what you're getting when you buy from one of the big names, usually good service, but if it goes wrong, you're into call centre hell.

Feedback is more useful among the smaller retailers to help buyers weed out those who send everything the same day using a tracked courier, versus those who don't dispatch items for three weeks, and when they do they send it by Yodel.