Faulty Samsung UE55ES8000. House insurance won't cover it?!
Discussion
Looking for some advice...
I bought the above mentioned TV in 2012 from Currys and never opted for the extended warranty etc as I thought my house insurance would cover it.
Within the first 6 months vertical lines appeared on the TV so I called Samsung support and received a new screen - brilliant! All is well for another few months and then same again... Vertical lines.
Received another new screen as the first replacement is still within warranty.
TV has been working fine for quite some time and then it's just happened again!
Phoned Samsung and they said theres nothing they can do and told me to phone the repair company. Phoned them and they told me the last replacement is out of warranty so there's nothing they can do.
Decided to phone the house insurance. TV was collected and taken to the workshop for analysis... Just received the report today and they're saying it's due to wear and tear, and is not covered in the policy!!!
So I'm paying £50 per month on house insurance that I thought covers my then £3K TV, only to be told it's not covered!
What are my options now?
New screen - where from and how much?
New TV?
Would really appreciate any advice on this as I'm quite f
ked off with it all.
I bought the above mentioned TV in 2012 from Currys and never opted for the extended warranty etc as I thought my house insurance would cover it.
Within the first 6 months vertical lines appeared on the TV so I called Samsung support and received a new screen - brilliant! All is well for another few months and then same again... Vertical lines.
Received another new screen as the first replacement is still within warranty.
TV has been working fine for quite some time and then it's just happened again!
Phoned Samsung and they said theres nothing they can do and told me to phone the repair company. Phoned them and they told me the last replacement is out of warranty so there's nothing they can do.
Decided to phone the house insurance. TV was collected and taken to the workshop for analysis... Just received the report today and they're saying it's due to wear and tear, and is not covered in the policy!!!
So I'm paying £50 per month on house insurance that I thought covers my then £3K TV, only to be told it's not covered!
What are my options now?
New screen - where from and how much?
New TV?
Would really appreciate any advice on this as I'm quite f
ked off with it all. I thought house insurance is just buildings and contents. If it's nicked or damaged by external forces yo're covered. You can add on accidental cover for extra for, err, accidents. They don't have a product warranty cover though, do they?
You should have "accidentally" dropped your TV whilst moving it, it might have been replaced then.
You should have "accidentally" dropped your TV whilst moving it, it might have been replaced then.
Have exactly the same tv, had exactly the same problem!
Board replaced, screen replaced by Samsung authorised repairer. Fault reappeared and this time they couldn't find any fault despite the engineer seeing it in action. I found this
http://support-us.samsung.com/nas/triage/symptom/1...
They then carried out necessary repair and it has been fine since.
Board replaced, screen replaced by Samsung authorised repairer. Fault reappeared and this time they couldn't find any fault despite the engineer seeing it in action. I found this
http://support-us.samsung.com/nas/triage/symptom/1...
They then carried out necessary repair and it has been fine since.
J381 said:
Looking for some advice...
Decided to phone the house insurance. TV was collected and taken to the workshop for analysis... Just received the report today and they're saying it's due to wear and tear, and is not covered in the policy!!!
So I'm paying £50 per month on house insurance that I thought covers my then £3K TV, only to be told it's not covered!
...
Your home insurance will normally cover you for certain events such as: Fire, flood, storm, impact, theft and maybe accidental damage.Decided to phone the house insurance. TV was collected and taken to the workshop for analysis... Just received the report today and they're saying it's due to wear and tear, and is not covered in the policy!!!
So I'm paying £50 per month on house insurance that I thought covers my then £3K TV, only to be told it's not covered!
...
It won't cover breakdown of any device, or anything that could be described as wear and tear. So don't expect your insurance to pay for a new carpet when the old one is worn out.
As you seem to be rather surprised by this, I suggest you read your policy carefully to see what is and what isn't covered.
You may find that there are conditions which you have to comply with. For example, some policies have a condition that says you MUST have all the downstairs windows locked with the keys removed when you are out or when you go to bed. Do check, or you may another surprise should you make a theft claim.
Not all home policies are the same, but I doubt if you will find one that covers your TV breakdown.
J381 said:
Looking for some advice...
I bought the above mentioned TV in 2012 from Currys
Would really appreciate any advice on this as I'm quite fked off with it all.
I have excellent news for you my friend. This will make your day. Do this:I bought the above mentioned TV in 2012 from Currys
Would really appreciate any advice on this as I'm quite f
ked off with it all. Phone KnowHow on 0344 561 1234. That's Curry's own repairers. Go through to the section about TVs.
The have a national centre where they collect and repair your TV, and they have all the parts.
Tell them the problem, and they will tell you the repair costs £80 to collect the TV, and diagnose the problem. They then phone you and tell you the parts cost. They only charge you the direct cost for the parts, and the original £80 covers the labour.
Very fair? It gets better. When they tell you this, ask:
"How does this relate to my rights under the Sale of Goods Act?"
They then tell you that they can do a SoGA repair. You pay the £80 up front, and if they find that the issue is not your fault, then they repair it for free, and return your £80 to you. Their definition is that if the repair would have been covered by the manufacturers warranty, they will repair it for free.
Yes. It's fantastic.
In August, I did the above, and they collected my TV from 2011. In fact, they called me to tell me that they smashed it by mistake in the end, and I had every penny I paid for it in 2011 in my bank account 48 hours later.
JustinP1 said:
I have excellent news for you my friend. This will make your day. Do this:
Phone KnowHow on 0344 561 1234. That's Curry's own repairers. Go through to the section about TVs.
The have a national centre where they collect and repair your TV, and they have all the parts.
Tell them the problem, and they will tell you the repair costs £80 to collect the TV, and diagnose the problem. They then phone you and tell you the parts cost. They only charge you the direct cost for the parts, and the original £80 covers the labour.
Very fair? It gets better. When they tell you this, ask:
"How does this relate to my rights under the Sale of Goods Act?"
They then tell you that they can do a SoGA repair. You pay the £80 up front, and if they find that the issue is not your fault, then they repair it for free, and return your £80 to you. Their definition is that if the repair would have been covered by the manufacturers warranty, they will repair it for free.
Yes. It's fantastic.
In August, I did the above, and they collected my TV from 2011. In fact, they called me to tell me that they smashed it by mistake in the end, and I had every penny I paid for it in 2011 in my bank account 48 hours later.
Sounds very interesting that!Phone KnowHow on 0344 561 1234. That's Curry's own repairers. Go through to the section about TVs.
The have a national centre where they collect and repair your TV, and they have all the parts.
Tell them the problem, and they will tell you the repair costs £80 to collect the TV, and diagnose the problem. They then phone you and tell you the parts cost. They only charge you the direct cost for the parts, and the original £80 covers the labour.
Very fair? It gets better. When they tell you this, ask:
"How does this relate to my rights under the Sale of Goods Act?"
They then tell you that they can do a SoGA repair. You pay the £80 up front, and if they find that the issue is not your fault, then they repair it for free, and return your £80 to you. Their definition is that if the repair would have been covered by the manufacturers warranty, they will repair it for free.
Yes. It's fantastic.
In August, I did the above, and they collected my TV from 2011. In fact, they called me to tell me that they smashed it by mistake in the end, and I had every penny I paid for it in 2011 in my bank account 48 hours later.
I have just remembered this afternoon that it was actually Comet I bought it from. Doubt this will work for me... I will take it back to Samsung and play the Sale of Goods Act.
J381 said:
Sounds very interesting that!
I have just remembered this afternoon that it was actually Comet I bought it from. Doubt this will work for me... I will take it back to Samsung and play the Sale of Goods Act.
One of those times when the "I don't need it" Extended warranty would have helped...I have just remembered this afternoon that it was actually Comet I bought it from. Doubt this will work for me... I will take it back to Samsung and play the Sale of Goods Act.
My understanding is the warranties still stood as a seperate company?
Is there still such a thing as "flaming" on the internet? I'm awaiting one...
J381 said:
JustinP1 said:
I have excellent news for you my friend. This will make your day. Do this:
Phone KnowHow on 0344 561 1234. That's Curry's own repairers. Go through to the section about TVs.
The have a national centre where they collect and repair your TV, and they have all the parts.
Tell them the problem, and they will tell you the repair costs £80 to collect the TV, and diagnose the problem. They then phone you and tell you the parts cost. They only charge you the direct cost for the parts, and the original £80 covers the labour.
Very fair? It gets better. When they tell you this, ask:
"How does this relate to my rights under the Sale of Goods Act?"
They then tell you that they can do a SoGA repair. You pay the £80 up front, and if they find that the issue is not your fault, then they repair it for free, and return your £80 to you. Their definition is that if the repair would have been covered by the manufacturers warranty, they will repair it for free.
Yes. It's fantastic.
In August, I did the above, and they collected my TV from 2011. In fact, they called me to tell me that they smashed it by mistake in the end, and I had every penny I paid for it in 2011 in my bank account 48 hours later.
Sounds very interesting that!Phone KnowHow on 0344 561 1234. That's Curry's own repairers. Go through to the section about TVs.
The have a national centre where they collect and repair your TV, and they have all the parts.
Tell them the problem, and they will tell you the repair costs £80 to collect the TV, and diagnose the problem. They then phone you and tell you the parts cost. They only charge you the direct cost for the parts, and the original £80 covers the labour.
Very fair? It gets better. When they tell you this, ask:
"How does this relate to my rights under the Sale of Goods Act?"
They then tell you that they can do a SoGA repair. You pay the £80 up front, and if they find that the issue is not your fault, then they repair it for free, and return your £80 to you. Their definition is that if the repair would have been covered by the manufacturers warranty, they will repair it for free.
Yes. It's fantastic.
In August, I did the above, and they collected my TV from 2011. In fact, they called me to tell me that they smashed it by mistake in the end, and I had every penny I paid for it in 2011 in my bank account 48 hours later.
I have just remembered this afternoon that it was actually Comet I bought it from. Doubt this will work for me... I will take it back to Samsung and play the Sale of Goods Act.
I'm not saying they won't help, but I'm not sure the sale of goods act applies to the manufacturer.
. Yep, John Lewis or Richer Sounds both do a free 5 year warranty that is worth having.
I can understand the reluctance of the OP not to pay the rip off prices for Currys/Comet extended cover which often equates to a very high % of the price of the item.
As mentioned by others, a lot of house insurance policies now cover accidental damage (although it adds to the premium), but I don't think breakdown is ever covered. That would be like claiming on your car insurance when your clutch fails.
Perhaps an all inclusive insurance/warranty policy would be a worthwhile product.
I can understand the reluctance of the OP not to pay the rip off prices for Currys/Comet extended cover which often equates to a very high % of the price of the item.
As mentioned by others, a lot of house insurance policies now cover accidental damage (although it adds to the premium), but I don't think breakdown is ever covered. That would be like claiming on your car insurance when your clutch fails.
Perhaps an all inclusive insurance/warranty policy would be a worthwhile product.
98elise said:
Samsung didn't sell it to you. Comet bought it from Samsung, you bought it from comet.
I'm not saying they won't help, but I'm not sure the sale of goods act applies to the manufacturer.
If it was purchased by credit card then SOGA may apply to the card issuer - http://www.financial-ombudsman.org.uk/publications...I'm not saying they won't help, but I'm not sure the sale of goods act applies to the manufacturer.
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